Just dreadful! NOT a Four Star hotel at all.
13/05/2018 18annb63, South San Francisco, California
The 4 * rating must be VERY out of date, this is nowhere near a 4* hotel. Possibly the most uncomfortable bed I've ever (tried) to sleep in! One small bath towel, one hand towel for two people. The... more
The 4 * rating must be VERY out of date, this is nowhere near a 4* hotel. Possibly the most uncomfortable bed I've ever (tried) to sleep in! One small bath towel, one hand towel for two people. The shower curtain didn't work so water flooded all over the floor & sat there. The tissue box in the bathroom was empty. The dirty cups & glasses were left in the room & not swapped out for clean ones, coffee etc not replenished. Two different meals ordered via room service - neither order was correct. One meal arrived with the contents spilt all over the tray (although we were credited for this meal). The telephone didn't work. The TV didn't work well & had a very limited number of stations to watch & there is a weird set-up with the internet which involved getting numerous pieces of paper from reception to find a code which worked. The breakfast had been left out so long the baked beans had a skin on them & bacon was like hard, old leather. The scrambled eggs were from powdered egg, tasteless, insipid looking & cold (if they weren't powdered eggs, it was the best impression of powdered eggs I've seen). The whole place needs a good clean & then a major update & overhaul which is a shame, as it could be a delightful hotel as its setting, with the river & old mill could be lovely, although the road is very busy right outside the front. The blonde lady working reception was very sweet, helpful & professional, as was the young gentleman who was working reception on Saturday as well and both did their best to help, however they couldn't save this hotel from being more Fawlty Towers than Fawlty Towers itself! A very disappointing stay - they would do better without the 4 stars as expectations wouldn't be so high. less