20/09/2016 jennifer r, Plymouth, United Kingdom
This is the second visit here the first was good last year however standards have dropped. .i was in one of the disabled access rooms which had a very uncomfortable bed but even worse was the state of... more
This is the second visit here the first was good last year however standards have dropped. .i was in one of the disabled access rooms which had a very uncomfortable bed but even worse was the state of the shower hose where it joins onto the taps and bath overflow cover and tiles. i could scrape the black mould off these items with my nail pretty disgusting! I am a ceoliac and therefore unable to eat gluten . I had a bar meal on the night of my stay and was assured that it was gluten free,however it most certainly was not and i spent the whole of my nights stay being extremely ill and it also made me unable to compete with my dog as a disabled handler the next day which was the whole reason for my trip there from Devon ! Not at all amused !!! less
PeterByard1, General Manager at BEST WESTERN PLUS Reading Moat House, responded to this review
Dear Jennifer r,
Please accept my apologies for the shortfalls of cleanliness that you experienced, I have written to you under separate cover regarding the gluten free claim in your review, as we have been in touch with Trading Standards (who have contacted you as well i believe) and they are happy with our response.