I stayed at the Moat Hotel, as I was taking part in two days of staff training.
When arriving, I was greeted by firstly, the vast building and the elegant hotel exterior and secondly by the friendliest hotel staff I have ever experienced.
Customer service was on point. I was served by Rosanne (I believe) who was absolutely perfect. She was friendly and attentive, nothing was too much for her. I felt like she genuinely cared about everyone staying at the Best Western.
All staff were approachable and cared about the job that they were doing, it was so lovely to see.
Food is lovely! A little on the expensive side, but it's a great varied menu, and properly cooked food.
The hotel also own a quaint little pub around the back where I ate the second night. The food is less expensive but just as tasty. You can even order at the hotel and the pub will have it ready for you when you get there!
The room I stayed in, 108 was bright, new, clean and just lovely. The bed was huge! The bathroom was clean and stylish. I was very content and had a great sleep and great stay overall.
Best hotel staff, huge comfy beds, great food. What more can you ask for! :)