We are members of the Best Western loyalty programme and do like the quality of their hotels even though they are actually individually owned. When we arrived at the Moat House for a 2 night stay we were greeted by a very good trainee receptionist, Nigel. He booked us in no problem efficiently and with no sign of being a trainee. The room was in the executive wing built over the river and was lovely with wooden beams and pillars in the rooms, very old, full of character but with all modern comforts. Super huge fluffy bath towels and all toiletries we expect from Best Western.
The first night we ate in the Poachers pub which is part of the hotel but round the back, a short precarious walk over a small but busy traffic bridge. Visibility vests are provided by the hotel for guest to use but take care. It would not be the same if the bridge was modernised to take pedestrians as well but just be aware, it is lovely. The meals were good value with a varied menu, not cheap but the area and hotel are not in a cheap location and if you want quality, you pay.
After an excellent day at Royal Ascot, we all had super meals including perfectly cooked to order sirloin steaks with chips, vegetables and salad.
This is a quality hotel in a lovely location, easy to get to, plenty of parking, good food, not cheap but worth every penny. We were not disappointed and will not hesitate to stay again. Thank you Best Western. less