A hotel with integrity and excellent customer service !
I urge you to support this fine hotel as they are refunding our monies paid when they didn't have to due to corona virus. Prior to this I had been in contact with them via the email multiple times and... more
I urge you to support this fine hotel as they are refunding our monies paid when they didn't have to due to corona virus. Prior to this I had been in contact with them via the email multiple times and there customer service was so high. Everyone I dealt with was responsive and positive with an 'of course we can attitude'. They were even going to store our mountain bike for a week free of charge whilst we went on a cruise. We are very experienced travellers and I always find that if a hotel responds quickly and positively to your email queries that your stay will be great too. Prior to the virus outbreak I was so impressed with their customer service that I had brought a little present for one of the staff who was particularly lovely in her response that I was going to give her when I saw her. less
CustomerCareIT, Direttore at Best Western Plus Quid Hotel Venice Mestre, responded to this review
thank you for your kind review: it's much appreciated, especially in these particular circumstances.
We would like to thank you also for your kind words regarding our amazing team. They definitely walk the extra mile to provide a high level of customer service.
We trust that the actual situation will only be a distant memory soon, and truly hope to welcome you in the near future.