Cold eggs ruined my whole day
The hotel is average Just another place to rest your head so it gets a 3 stars just for that. The lounge/bar/restaraunt is good and convenient so I'll add a star for that. The bed and pillows were ... more
The hotel is average Just another place to rest your head so it gets a 3 stars just for that. The lounge/bar/restaraunt is good and convenient so I'll add a star for that. The bed and pillows were hard as rocks. Minus a star for that. For breakfast, a bus load of tourists demolished the buffet breakfast just when I arrived. I understand that happens. I waited patiently while I had a cup of coffee for a fresh pan of scrambled eggs to come out from the kitchen and when they finally arrived after at least a 15 minute wait, I was finally able to start my breakfast. To my great disappointment, the eggs were colder than room temperature ... I had to spit out what I put in my mouth and could not continue eating from there. Ice cold eggs, yuk! Minus 2 stars for that. Off to the airport I went, hungry. less
CustomerCareIT, Direttore at Best Western Plus Quid Hotel Venice Mestre, responded to this review
thank you for sharing your valuable comments about Best Western Plus Quid Hotel Venice Mestre.
We regret to hear like our Hotel didn’t meet your lodging needs and especially that great part of your dissatisfaction is due to the unlucky episode occurred in our breakfast room.
Rest assured, your feedback has been shared with our F&B manager, as we recognize that any comment is precious to improve the quality of our service.
Concerning our mattresses and pillows, you will agree with us if we write that their liking is subject to personal needs or taste. However, we will keep your observations as cues for future improvements.
We hope you would like to give us another chance next time you are in the area.