No Airport Hotel; shuttle service only at dawn and dusk; cab to airport 40 euro+/15 mins
28/08/2019 H S, Vancouver
Only reason picked this hotel as it markets itself as offering shuttle service to airport and free bus pass package. We needed a one nighter before flying out of Venice. Upon check-in, front desk a... more
Only reason picked this hotel as it markets itself as offering shuttle service to airport and free bus pass package. We needed a one nighter before flying out of Venice. Upon check-in, front desk advised shuttle service only operated twice in the morning before 7:30am and twice after 6:30pm at 6 euro pp, nothing in between; taxi to airport would cost 40 euro. (btw same fare of 40 euro got us all the way from the airport to Santa Croce right by the Piazza Roma canals upon arrival to city). There are no taxi's which you can hail by hotel so front desk had to call for one and quoted 40 euro to airport. We waited for almost 15 mins before the "cab" arrived, which was not an official taxi but a panel van with no meter inside. Walking distance to restaurants is 10 mins+ in a light industrial neighbourhood. OVS corporate office next to hotel with fenced parking lot that you cannot walk through to restaurants located behind the block. Basically you are stuck eating in the hotel restaurant Movers, which offered mediocre food with high price tag. The waiter was not at all attentive and got our order wrong when we were the only table there. Bathroom was small and shower base had some sort of dark stains. The hotel promotes itself as an airport convenient stay which it's not. Sorry, online rating of above 4 for this hotel is totally off. less
CustomerCareIT, Direttore at Best Western Plus Quid Hotel Venice Mestre, responded to this review
Dear H S,
thank you for sharing your valuable comments about Best Western Plus Quid Hotel Venice Mestre.
We regret to hear that our Hotel didn’t meet your lodging needs.
It seems that great part of your dissatisfaction is due to the schedule of our shuttle service.
We just would like to point out like any information about the shuttle service, as well as our location, is available on our website and main online travel agencies.
Furthermore, we recently made many changes to our service: at first the change of our Hotel’s name, in which the word airport is no longer included.
About the taxi fare, we understand that it could seem expensive but it's a regular rate, considering the italian standards.
For what concerns the ensuite bathroom of our Guest rooms, we use to receive many compliments for the modern and comfortable design, but it’s good to hear also an opposite point of view.
We are sorry that our food proposals didn’t satisfy your personal taste.
Rest assured that we have taken your comments seriously and will be use as basis of our improvement.
We hope you would like to give us another chance next time you will be in Mestre Venice.