Our 2-night stay at this hotel was disappointing. The room smelled musty, but seemed clean enough. Unfortunately, the strange little square pillows had full-sized cases wadded up in them and were unco... more
Our 2-night stay at this hotel was disappointing. The room smelled musty, but seemed clean enough. Unfortunately, the strange little square pillows had full-sized cases wadded up in them and were uncomfortable.
The hall carpet and laundry room floor by out room, were very dirty, and never cleaned between Friday and Sunday. The bathroom by the front desk had visible mold by the toilet, overflowing trash can, and a filthy floor. I mentioned it to the desk clerk, and she was not interested, but said she would mention it to housekeeping. The hotel was full of kids, and was very noisy, but quieted down by about 11 PM. This was a convenient place to stay, but I will not be spending $330 to stay there again for two nights. less
GM B, Manager at Best Western Plus Minneapolis-Northwest, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 763-566-7500.
Assistant General Manager
Best Western Plus Minneapolis-Northwest