Unsavory Activity and People
21/02/2018 txm0m0fthree, Dallas, Texas
We recently had a large group of people that stayed at this facility occupying approximately 20 rooms. Had we known we could have NOT even checked in and stayed somewhere else we all would have. Sinc... more
We recently had a large group of people that stayed at this facility occupying approximately 20 rooms. Had we known we could have NOT even checked in and stayed somewhere else we all would have. Since this was arranged by a 3rd party booking company we thought we had no choice. After the 2nd night we found out that we could request to be moved so we all fled. Not only is the facility in poor condition with old outdated carpet, poor quality mattresses and linens, holes in towels, horrible TV and picture quality, disgusting bathtub, circa 1970 finishings...the place smelled and was obviously a known place for illegal activity. I guess our first clue should have been the security guard that was stationed at the front desk on a Friday night. In retrospect he was probably on the take given the "working women" that passed in front of him. The hallways smelled of marijuana and the comings and goings of interesting guests was probably indicative of the type of activity that was going on in the guest rooms. On Friday night the front desk clerk no showed for work so the maintenance guy had to "fill in". Not quite the image that BW wants to portray. My advice...DON'T STAY HERE. Run as fast as you can to the DoubleTree located right next door. Best Western needs to address this property immediately! less
Bw-Guest-Relations, General Manager at Best Western Plus Minneapolis-Northwest, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 763-566-7500.
Best Western Plus Minneapolis-Northwest