Less than great stay
17/09/2018 Benjamin S, Dubuque, Iowa
I had read plenty of great reviews of this hotel before I booked it. I wasn't expecting a great hotel, but something nice for the few nights I'd be there. Checking in was great. The hotel looked ab... more
I had read plenty of great reviews of this hotel before I booked it. I wasn't expecting a great hotel, but something nice for the few nights I'd be there. Checking in was great. The hotel looked about as I expected.
I can say the staff was very friendly and I appreciated them for the whole visit. That is about the best I can say for the hotel.
When I first entered the room I couldn't complain much. It wasn't very bright in the room and had limited lighting to fix that situation. Soon I realized that there was a smell to the room. I didn't figure the smell was too bad and I could deal with it. It seemed to get worse the more I was in the room. I realized that the carpet didn't feel comfortable beneath my feet. When I went to take a shower there were black footprints where I had stepped. I figured it was my dirty feet. After my shower I stepped onto the carpet again. Just for fun I walked back to the shower and put my foot on the wet floor. The black footprint was back. My room wasn't cleaned after the first night, but I could handle that if the rest had been better.
Closer inspection showed me more areas in the room that indicated a less than healthy environment. My pictures show the dirt (and possibly bacteria) on the curtains and the blob of something gooey on the floor. It was apparent that the cleaning that did happen was enough to say it was clean, but there were obvious areas that were missed and in need of deep cleaning.
The workout room was okay, but the treadmill isn't trustworthy. I did a tempo run that should have been equivalent of over 3 miles. The treadmill said it was 1/4 mile. I wanted to pace between a 12 minute mile and a 9 minute mile. I think my 12 minute mile was closer to a 10 minute mile and my 9 was closer to a 7 minute mile. I ended it short and aimed for a 15 min/mile walking pace. That seemed closer to my 12 min/mile.
Perhaps it was just the timing of my visit, but the final thing I was looking forward to was the pool and hot tub. The pool was over-clorinated and the hot tub was getting a new hot water heater. Yet again, The pool was okay and I wouldn't be doing more than mentioning it, but it became another thing that missed the mark.
Bottom line, this hotel has potential to be a very nice hotel. I don't know if I drew a short stick somewhere or what, but the room I was in set a poor tone and I wasn't getting much luck in other areas either. It's not likely I'll be going back to this hotel. less
GM B, Manager at Best Western Plus Minneapolis-Northwest, responded to this review
Dear Benjamin,
Thank you for rating your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Again, we value your feedback, thank you so much.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 763-566-7500.
Sincerely,
Zahid Hameed
General Manager
Best Western Plus Minneapolis-Northwest