Best Western, Plus What?
03/12/2016 9999Tr_Av_El_Er, Chicago, Illinois
We travel extensively, prefer BW Hotels, and are familiar with the branding of BW Inn-BW Plus-BW Premier levels. I'm confused how this property is branded a "Plus", it clearly doesn't measure up to s... more
We travel extensively, prefer BW Hotels, and are familiar with the branding of BW Inn-BW Plus-BW Premier levels. I'm confused how this property is branded a "Plus", it clearly doesn't measure up to similarly branded BW PLUS properties, in terms of age, room amenities and recent updates.
Hotel is a bit out of the way, have to drive through a bowling alley and VFW parking lot to get there. Upon entering, a very cordial desk clerk checked us in quickly. Room was clean, but definitely aged. Mold smell obvious, wife's allergies kicked in immediately. As seasoned travelers, we come with cleaning supplies and were able to get most of the smell out. Carpet old, tiny desk. Chairs were old, wooden, and very uncomfortable to sit in. Bathroom severely needs to be re-calked and updated in general. BW PLUS properties I stay at typically have a modern desk chair, reasonable work space, and a small sofa.
All said however, this is a decent, clean hotel if you're looking for a bed for the night and some breakfast to get you going the next day. For the right price point, not a bad deal, thus an AVERAGE rating, despite my "constructive criticism". less
Aarush_Hotels, Manager at BEST WESTERN PLUS Lincoln Inn, responded to this review
Thank you very much for your honest and constructive review. I am very concerned about your wife's allergies as I have the same. Could you please let me know what room this was so we can get this taken care of immediately? As for the rest of the review, we take complaints very seriously. I'm sorry you didn't seem to enjoy your stay with us but based on your reviews of other places will gladly take the review you gave us. Perhaps you could stay with us again and give us a chance to get our review up a little higher? Kenna Schafer-Manager