Very poor hotel with useless staff
18/03/2018 SusanneMunich, Munich
Firstly, do not stay in this hotel unless you speak Bahasa. Most staff, including receptionists, hardly speak any English, some none at all. Secondly, the rooms are on the small side for a hotel of th... more
Firstly, do not stay in this hotel unless you speak Bahasa. Most staff, including receptionists, hardly speak any English, some none at all. Secondly, the rooms are on the small side for a hotel of this category, the restaurant is well below average. . At check-in they want to debit your credit card with the full amount of your stay, rather than just blocking the amount. We have not found a single member of staff who was knowledgable or interested in their job, which meets my definition of "useless". Airport pick-up kept us waiting for 45 minutes, and just a very lame apology from the respective manager.
During the night we woke up several times due to the loud hallway music which is played 24/7.
Don't expect your room to be cleaned before 5pm, and make sure that you call housekeeping to remind them. They don't replenish tea or coffee bags (both of poor quality anyway) either.
Laundry is only delivered if you are in the room at the time (so be prepared to spend the whole afternoon to get it) and it must be paid cash.
You must be aware that the hotel offers discounts for those guests who post a favorable review on "Tripadvisor", so these may not be honest reviews. less
bwpkh, General Manager at Best Western Plus Kemayoran, responded to this review
Warmest regards from Best Western Plus Kemayoran Hotel.
Thank you for writing us a review on Trip Advisor.
Thank you for sharing about your recent visit to Best Western Plus Kemayoran. We are deeply sorry to learn about your inconvenience during your stay. We took this matter seriously and will review it with our team and we are glad that we have already solve this matter. Thank you for your honest feedback and we appreciate it as it is important for us. We look forward to welcome you back again in the future and make it right as our promise.
Ferry Andry Suswanto