20/03/2019 MerrySams, Jakarta, Indonesia
The room that I booked was a 3BR apartment. The size is recommended for family, the pool is very nice and have child pool, children playground also offers variety of bfast. However, the place is poorl... more
The room that I booked was a 3BR apartment. The size is recommended for family, the pool is very nice and have child pool, children playground also offers variety of bfast. However, the place is poorly maintenanced. I had a room with very smelly in the kitchen area, the smell got into the main bedroom,and my kids even the 1.5years old can tell. Cockroaches in the kitchen cabinet. The air conditioner in the main bedroom is broken, the furniture near TV area almost broken too, very dangerous for children.
I complaints about the cleanliness as the floor even made all of our feet black with thick dust. They did not offer for room replacement,only 1 staff do the mopping, spray some room parfume. Not worthed to stay in here unless they improved the maintenance. less
bwpkh, General Manager at Best Western Plus Kemayoran, responded to this review
Dear Ibu MerrySams,
Warmest greeting from Best Western Plus Kemayoran,
Thank you for writing us a review regarding your recent stay. We were pleased to read that you like our pool and the size of our room.
On the note of our cleanliness,allow me to extend our apologize for your dissatisfaction. We are appreciate your comment, and please do contact us when you come back to our hotel. We will make it right. Can't wait to welcoming you in the future.
Ferry Andry Suswanto