Worst 4* hotel I've ever stayed
If I could rate 0 star I would, so where do i even begin I have originally booked for 2 rooms 1 double bed and 1 family room but we’ve received 2 twin rooms. The room was way too small and one of the ... more
If I could rate 0 star I would, so where do i even begin I have originally booked for 2 rooms 1 double bed and 1 family room but we’ve received 2 twin rooms. The room was way too small and one of the room in 2211 reeks the smell of piss and the toilet have stains all over. We’ve informed the receptionist the next day and they have said that they will move us to a bigger space with 3 bedrooms and reassured us that this time it would be much bigger and cleaner. Well no surprise when we entered the apartment we didn’t realised how awful the place is. The corridor for sure have a weird smell and I can’t describe any other words than being disgusted and disappointed. The manager did not even once came up to us at first until we were really frustrated. We had to check out at 23:00 and check in to another place. This shouldn’t even be a 4 star hotel! we for sure won't ever come back or recommend it to our friends and family! less
bwpkh, Marcomm Executive at Best Western Plus Kemayoran, responded to this review
Dear Ms. Sifa,
Warmest Greeting from Best Western Plus Kemayoran Hotel.
Thank you for staying with us and thank you for sharing your recent experience at our hotel.
First of all, we are regret for your dissatisfaction regarding your room conditions. On behalf of Best Western Plus Kemayoran team, allow me to extend our apology for what have happened and need your kind information for the correct room number since do not have a room number as you have mentioned (#2211). We will investigate this problem while necessary actions have been taken to make sure this inconvenience would not occur in the future.
We truly hope you will give us opportunity to make this up to you and change your perception about Best Western Plus Kemayoran. If you like to visit us again, please reach out to me via email at email@example.com or you could give us your email address and I will gladly ensure you have a true stay at Best Western Plus Kemayoran Hotel.
Thank you once again for taking the time to share your feedback with us, We look forward to welcoming back you soon.