Great Service, Creepy Facility
14/11/2017 Cherice H, New Orleans, Louisiana
The counter employees at this hotel were courteous, helpful and went out of their way to make my experience bearable. The hotel is under going a renovation; floors taken up, bear cement exposed; walls... more
The counter employees at this hotel were courteous, helpful and went out of their way to make my experience bearable. The hotel is under going a renovation; floors taken up, bear cement exposed; walls knocked out and taped with tape; distinct moldy order in corridor and room; pool area closed (green water in pool), super dusty A/C vent in room. Felt cheated, I know I could have stayed at another hotel with better accommodations. Since I was only there for one night, I just dealt with it. However, I will not book a room at this property again. less
Michael S, Guest Relations Manager at Best Western Plus Intercontinental Airport Inn, responded to this review
We appreciate your thoughtful comments. Thank you for your kind words regarding our staff. They are committed to making each guest's stay a comfortable one and we are working extra hard during this time to accomplish this goal. I apologize for the disappointment you experienced during your stay.
Hurricane Harvey had caused some disruptions to our usual service. We are in the process of repairing. Renovations will soon begin and our hotel will be better than ever. As we rebuild, I hope we can also rebuild the trust that you once had with us. We hope that you will give us another chance to welcome you back again the next time you are in town so that we can show you all the improvements we have made.