Money swindlers, be weary take pics of everything including towels!
they are attempting to be a money pit. I was overcharged and not honored my booking reservation rate. When tried to get help from management, no response over several attempts. He talks to the staff t... more
they are attempting to be a money pit. I was overcharged and not honored my booking reservation rate. When tried to get help from management, no response over several attempts. He talks to the staff through a headset of some sort but has them tell staff he is not there when arises. I've called several times to resolve my issue without help. In addition, they tried to charge me for towel cleaning for make up and since I said I would go upstairs and take pics they removed the charge. It's funny cause I seen other reviewers have this issue as well. The staff and facility were all lovely, but if the business is stealing from you, who cares about those good things. It changes the entire situation and atmosphere. I was very uncomfortable and expressed so. Because they have my card on file and could try to charge phony charges to my card claiming towel cleaning and such after they aren't honoring my booking reservation rate. Be very weary. Everything that glitters isn't gold. less