Best Western Plus Houston I-45 North Inn & Suites

We just stayed one night after flight from UK before driving to San Antonio. When we arrived front desk staff were friendly and helpful. Checked us into room 410. On arriving to the room, we found it had not been made up. Pizza boxes by TV,bed not made and bathroom horrible. The hotel wasn’t full so could not understand why they had not managed to clean the rooms. Had to go back down to reception.They upgraded us and that room was ok. Although only 3?pillows not 4. Odd number for a king size bed. As we were so tired could not be bothered to complain again. Pool looked clean but no chairs to sit outside on. Breakfast was good and room kept clean all the time. less

Let me start with the positives. The room was big and the bed was comfortable. The lobby was nice and the breakfast was decent. The negatives are that the bed only had 3 pillows for a king and were not the best. The towels had holes in them. When we took a shower there was no hot water. When I called the front desk, the clerk said it was "impossible" that there was no hot water. I asked him to go check because I wasn't lying and was calling for a reason. He later called back and said some switch had been shut off. Didn't apologize at all. That night on our way in the clerk said a truck had been broken into during daylight hours. On our way out the next day, we were going to leave a car there to go run errands but the front desk clerk said to leave it but it would probably be broken into. Ummm.....not staying there again. You will have to be worried about hot water and about your vehicle. Not the best place to stay. less

very nice place, stay there often, the front desk staff is nice and friendly when they are not doing something else like washing the hotel laundry or making breakfast, sometimes hard to find. not enough towels in the room and only 3 pillows. less

Stayed 2 nights. Staff was pleasant. House keeping did a great job. Lots of free parking. The complimentary breakfast was really good! There was shredded cheese, diced onions and salsa to add to your eggs! And of course the Texas shaped waffle machine. There is laundry on site, and an outdoor pool. Restaurants and shopping very close. The beds and pillows were very comfy! Only downside is you can’t lay in bed and watch tv. It was at an odd angle. And the curtains in the room couldn’t overlap and close, so it was pretty bright in the room at night. But overall, a good stay! less

Following checkin, I overlooked dead incests in the cornor of my room. But was after finding dead roaches in my iron i complained to the front desk. The attendant was not surprised and only offered to exchange the iron. He just left it on the lobby/table, did not even offer an apology. This issue could have been overcome with him delivering the iron, offering and apology and promising to have a maid/tech inspect my room at a later time. I dont want this incident to overshadow other staff that were nice and professional, nor the beautiful decor of this new facility, however similar reviews have been made about the incects. I hope hotel management corrects this matter promptly. less