Best Western Plus Houston I-45 North Inn & Suites

This Best Western is by far the Best that I've stayed at in a long time. Very modern and updated. All amenities where well maintained. My only negative is they state that they have truck parking and they do not. If you are pulling a trailer over 12 foot don't pull in. Park on the street, watch the no parking zones. Their is street parking. less

We chose this hotel because it was close to a few events we were going to in town. Check in was ok because customer service was ok. But I guess that's to be expected it's hard to find great customer service. Room was very clean and the bed was comfortable. We went down to breakfast about 930 on Saturday but everything was pretty much gone so we didn't get to try that out. Looks like they had waffles, eggs, bacon, potatoes, cereal, juicy, and muffins. We thought the pool was heated but water was freezing when we tried to go swimming! less

Check in Friday night with noe issues, enjoyed the peace and quite of my room. Location was great easy access to downtown Houston and the Woodlands. The hotel was very clean and staff was great, I enjoyed the quitiness of my room less

The pictures and some of the reviews on this hotel are misleading. I booked this hotel because of some of the good reviews I had read, but now that I experienced it myself, I was actually very disappointed. These are my points: 1. The hotel is average compared to other similar hotel chains I have been to. In fact, I would rank it below most of them. 2. Breakfast offering is very limited-The least I have seen anywhere. 3. The hotel is located near a strip mall (walmart, home depot, some fast food joints etc). I did not feel very safe around there especially in the evening. Also, there was heavy police presence every evening and did not get to know why. Maybe for good or bad? Not sure. 4. During our second night, there was a lot of noise in the next room until past 2.00 am. Sounded like the occupants were drunk, used vulgar language, and were very loud. When we complained to the hotel staff, and they were told, they banged on our wall and got even worse. To make the matter worse, the lock in our room did not work. We were very scared and did not really sleep. 5. While in the hotel, I needed to print a boarding pass. The printer in the front desk did not work. When I asked the staff on duty for help, he told me that he could not because he did not go to school for computers. Really? 6. When it was time to check out, the staff said that he could not check us out because the computer was running night audit of the previous day. I just handed him the room key and left. 7. If you happen to be driving, they tell you that you park the car at your own risk. I would not stay in this hotel again. less

I believed tgeybhad my billing info. When I was asked for my credit card I had it in my truck and I told the manager why he needed this again if they have itbon file. He stared to be rude and told me to go find another hotel. It was midnight I did not feel safe after that less