Best Western Plus Houston I-45 North Inn & Suites

They don’t have a generator.The power & water was turned off late night no one informed us or said anything. When we went to them about it they were very rude and told us they wouldn’t compensate for this issue. They knew they had a storm coming and didn’t let us know at check in it’s a possibility our power/water may go out & we don’t have a generator so we could have made the decision to go to another hotel due to us being from out of town. Gladly we had family there. The manager Patel was very rude and not understanding. Me or my family will never stay at a Best Western hotel ever. I will be warning my friends as well. Cooperate is also a joke they told me I have to take my issues up with the location manager. less

With everything going on with covid-19 this hotel made me feel welcome and at home. The front desk always has a smile and willing to do what they can to make my stay pleasant especially KASH!!! This young man is super nice, seem like he's always happy and has a smile, but also willing to go above & beyond when he needs too. less

Room was very nice and clean. Only issue was refrigerator was not getting cold. The room was spacious and comfortable, the bathroom was updated and clean, the lobby was beautiful. I did not partake in the morning meal but it smelled wonderful less

New Hotel is nice but hotel management fails to tell customers about rampant crime including vehicles being broken into regularly. Hotel refuses to provide parking lot security to protect customers vehicles & property. I do not recomment staying here unless you want to sleep in your vehicle to protect it from theft or break-in. We stayed here for work projects two different times and had a truck tailgate stolen, tools stolen and epoxy paint stolen. Don't tell me they aren't aware of a problem at this location. less

they are attempting to be a money pit. I was overcharged and not honored my booking reservation rate. When tried to get help from management, no response over several attempts. He talks to the staff through a headset of some sort but has them tell staff he is not there when arises. I've called several times to resolve my issue without help. In addition, they tried to charge me for towel cleaning for make up and since I said I would go upstairs and take pics they removed the charge. It's funny cause I seen other reviewers have this issue as well. The staff and facility were all lovely, but if the business is stealing from you, who cares about those good things. It changes the entire situation and atmosphere. I was very uncomfortable and expressed so. Because they have my card on file and could try to charge phony charges to my card claiming towel cleaning and such after they aren't honoring my booking reservation rate. Be very weary. Everything that glitters isn't gold. less