Roach infested...no suprise to staff
14/09/2018 Yvonne Y, Newport, Rhode Island
Following checkin, I overlooked dead incests in the cornor of my room. But was after finding dead roaches in my iron i complained to the front desk. The attendant was not surprised and only offered ... more
Following checkin, I overlooked dead incests in the cornor of my room. But was after finding dead roaches in my iron i complained to the front desk. The attendant was not surprised and only offered to exchange the iron. He just left it on the lobby/table, did not even offer an apology. This issue could have been overcome with him delivering the iron, offering and apology and promising to have a maid/tech inspect my room at a later time.
I dont want this incident to overshadow other staff that were nice and professional, nor the beautiful decor of this new facility, however similar reviews have been made about the incects. I hope hotel management corrects this matter promptly. less
PrashantP1192, Manager at Best Western Plus Houston I-45 North Inn & Suites, responded to this review
Hi Ms. Yvonne, on behalf of our staff I want to send a sincere apology that you did not enjoy your stay with us. We pride ourselves in providing each guest with true "southern hospitality". From our front desk team who welcomes you at check-in, to our housekeeping staff that ensures each room is impeccably clean, our maintenance team that makes sure everything in the hotel is working up to par, and our management team that leads with efficiency and integrity we work as a synergistic team to make sure your stay with us is as comfortable and warm.
We are a brand new hotel built from the ground up (we are less than a year old) so insect infestation we do not have in our hotel. Our pest control staff ensures a weekly treatment consistently so that our guests never have to encounter Texas size bugs. If our guest ever encounter a problem we try to remedy the problem as swiftly as possible. We do hope you join us again in the near future.