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Best Western Plus Hotel Stofella

4 Star

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The Best Western Plus Hotel Stofella is conveniently located just 15 minutes from La Aurora International Airport. It is in an exclusive business, financial and convention center, surrounded by the most exclusive shops, malls, variety of prestigious restaurants and nightclubs in the city.

The hotel has 82 rooms of which six have no elevator service.

Luggage assistance available 24 hours. Enjoy your stay.

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Location

2 Avenida 12-28 Zona 10
Guatemala City
01010
Guatemala
4 Star

Summary

Pets: No Pets accepted
Check-in & Check-out
15:00:00 | 12:00:00

Facilities

Location and Attractions

Getting there.

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Address
2 Avenida 12-28 Zona 10
Guatemala City
01010
Guatemala


What's nearby?

Recreation

  • 45.00 kilometer(s) from Antigua

  • 78.00 kilometer(s) from Quetzaltenango

  • 187 kilometer(s) from Quirigua

  • 213 kilometer(s) from Coban

  • 226 kilometer(s) from Esquipulas

  • 247 kilometer(s) from Puerto Barrios

  • 252 kilometer(s) from Huehuetenango

  • 277 kilometer(s) from Rio Dulce

  • 529 kilometer(s) from Flores




Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0845 620 0506

Reviews

TripAdvisor Traveller Rating: Rating: Based on 240 traveller reviews
Rating: 5 52
Rating: 4 89
Rating: 3 60
Rating: 2 27
Rating: 1 12
Rating

Great Accomodations on a Quiet Street

21/03/2017 Doug K, Denver, Colorado

Although we spent only one evening here, we were pleasantly surprised at the accommodations. The room and lobby are attractive and they have a great breakfast buffet and coffee is available 24/7. The... more

Rating

Good hotel, can't complain!

16/03/2017 Gerona12, NEW YORK

Stayed in this hotel with OAT TOUR. Usually I try to stay in better Hotels than BW. Everything was good, I can't believe this is Best Western! Safe area to walk, hot water, decent breakfast, etc. If r... more

Rating

Centrally Located

14/03/2017 Harjot K,

I stayed here on an official trip, I wasn't particularly impressed with the amenities within the room or the general housekeeping. Yet it was clean enough and good for short stay. the best part was th... more

Rating

ripped off at checkout

12/03/2017 tim c, littleton

i dont normally pay in advance. this time i did through orbitz and expedia. went to check out they had no notice of my payment. after an hour and a half the smug and impolite carlos at the desk cont... more

Owner Response
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review
We are very sorry for the inconveniences. Unfortunately the hotel never receive the payment or instructions from Orbitz and you need to ask them to address the situation as you reserve through them.
Rating

Horrible customer service. Employees lie to clients.

07/03/2017 Andre S,

Please consider this a formal complaint on this hotel. I will also be contacting the better business bureau on the parent company, Best Western International. I had modified my reservation with bookin... more

Owner Response
Julio G, General Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review
Dear Mr. Andre, we are very sorry about your inconveniences unfortunately the hotel was a third party in your reservation process and according to international policies the only one that can do changes in the reservation is you through the online reservation system that you reserve. As you states if the reservation changes were made through Booking you should talk to them about the NO SHOW and the reservation date change. Our hotel never receive a written change through our reservation system and all the information is process automatically. None of our employees can do changes in to the system as the reservation comes direct and is automatic load by Booking. If you have a written confirmation of the reservation change provided by Booking you need to ask them to fix the situation as the hotel is not responsible because Booking never did the changes on your reservation. The hotel has proof of the reservation made by you thorugh booking and there are no changes. Best regardsm