Lack of respect for the guests.
I have been there on company meeting and stayed for 2 nights in the hotel (5 persons).
Rooms: with the view on the monastery internal area, are ok as for 3* hotel. Clean but no AC. Windows in bad shape, very difficult to open (getting stuck), low external noise canceling.
Restaurant: medium quality of coffee break (example: you need to ask to get refill
or clean / fill the coffee machine) lunch: so, so , dinner: good food a'la carte.
SPA: New, fresh and clean area with saunas and swimming pool. very slippery floor, not all pools fully functional (cold water pool was supposed to have 8 degrees water, reality ... over 30 degrees), water massage devices at the side of the main pool dangerous for health due to extraordinary high water pressure (painful)
The whole stay has been destroyed by teambuilding parties ending up with discos and sleep-killing loud music till 04:00-05:00 in the internal hotel green area just opposite our windows. No warning has been given about plans for night disco parties prior to the booking. At the arrival, we have got an info that during first day the party is going to be finished latest at 24:00 (ended close to 04:00). During the second day another party was supposed to end also at 24:00 - disco party has ended at around 04:00.
There has been no reaction from the reception after the comment at 02:30. She has directed us to the Manager which will be in the morning. At our departure the Manager has been only "Very Sorry" and she "had not expected parties to last so long" Who manages the hotel then ?. ...and I have not expected to sleep 6 hrs total during two nights.
The hotel belongs to Best Western Group (Best Western Plus) and I think international standards of quiet hours are known (between 22:00-06:00)
In case one knows or expects there will be bigger party (possible in such places) the reservation clerk shall inform about it to give the choice to change the place for the stay or at least provide rooms which are not facing the night event but are potentially far from it and could let other guests to rest during the night (other side of the corridor would be enough).
This kind of approach is the lack of respect for the guest and even the best SPA zone ritual would not be pleasant enough to wash the bad mood from 2 sleepless nights. less