Best Western Plus Hotel Galles

Staying here brings you close to all of Milan's attractions. The hotel is at one of the main shopping streets and the metro station is in front of the hotel. The hotel is fine, rooms are nice and complete. Nothing fancy, just a good and decent hotel. less

The robes and sandals in the room came in handy. The pool. You have an indoor pool, that is Not heated. The pool is in the basement, so it is well insulated. We have to make a reservation to use the pool, so you would know when you would have to turn in the heater. If the pool was outside, in the sun, and August was 100 F almost everyday; and I heated pool would be terrific. But in the basement, an I heated pool was not fun. Thank goodness the shower, in front of the pool was heated. And the shower head was like 2’ wide and the light change colors. The basement had a nice relax area, with beach chairs and soft lightening. The saunas were closed due to Covid. less

After a long drive we finally arrived, eager to get some food as the hotel website has a great menu and talks about the lavish views we head up to the 6th floor. The restaurant was nearly empty, fine it was 9pm and we were happy they could accommodate a table for 6. However the first surprise was that half the items on the menu were no longer possible. also to our surprise no coca cola zero, nor any mozzarella, No mozzarella in Milan? The portions were small so we asked for more items, but only to be greeted by sorry not available. So we asked to pay and left. In the morning we craved a good Italian coffee, but instead were greeted with a large machine producing dirty water, and a surprise Juice machine that gave sugar water. This was certainly not what was expected of a 4*. I have to wonder if they are preparing to shut the hotel down, Otherwise I do not understand. less

We had no water for a number of hours which ruined a day of ours Whilst in the hotel we were attacked by a intruder in the lobby which the hotel staff let in without checking to see if he stayed there - no security was there to protect us and staff member did not help and denied letting him in. less

I feel compelled to leave a glowing review for the Hotel Galles in Milan. I stayed there firstly because it’s a Best Western, we felt it was a hotel chain we could trust. The staff are multilingual, polite and very accommodating. We were traveling with an electric car and they even had a charge point for it. How progressive and green!! 💚 The lobby is immaculate, we felt confident about cleanliness, especially during these difficult times with Covid but it’s pristine. The rooms are extremely comfortable and also presented to a high standard. Typical of a corporate hotel. Friendliness and professionalism are paramount at this hotel which I found out actually means Wales hotel 🏴󠁧󠁢󠁷󠁬󠁳󠁿 a true home from home in chic Milan, as I am originally from Cardiff. I will stay there again when we visit Milan. less