The restaurant is not worth it
After a long drive we finally arrived, eager to get some food as the hotel website has a great menu and talks about the lavish views we head up to the 6th floor. The restaurant was nearly empty, fine ... more
After a long drive we finally arrived, eager to get some food as the hotel website has a great menu and talks about the lavish views we head up to the 6th floor. The restaurant was nearly empty, fine it was 9pm and we were happy they could accommodate a table for 6. However the first surprise was that half the items on the menu were no longer possible. also to our surprise no coca cola zero, nor any mozzarella, No mozzarella in Milan? The portions were small so we asked for more items, but only to be greeted by sorry not available. So we asked to pay and left. In the morning we craved a good Italian coffee, but instead were greeted with a large machine producing dirty water, and a surprise Juice machine that gave sugar water. This was certainly not what was expected of a 4*. I have to wonder if they are preparing to shut the hotel down, Otherwise I do not understand. less
Direzione Hotel Galles, Proprietario at Best Western Plus Hotel Galles, responded to this review
Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Yours sincerely,
The Manager
Giuliano Esposito