Not to usual Marriott Standards
14/10/2018 Swimmer2009, Grand Rapids, Michigan
This hotel needs an upgrade —carpeting, wall coverings, bedding, furniture, bathrooms. Everything (rooms, hallways) need a serious upgrade. The bed was a foam mattress and needed to be replaced. Al... more
This hotel needs an upgrade —carpeting, wall coverings, bedding, furniture, bathrooms. Everything (rooms, hallways) need a serious upgrade. The bed was a foam mattress and needed to be replaced. Also, it was if there was a strike at the hotel. The complimentary water with lemons in it in the lobby hadn’t been refreshed or replenished in two days and garbage was overflowing the one trash can in the lobby on Sunday morning at 9:30am. There were left over beer bottles and cups at various places in the lobby too. The staff wasn’t particularly helpful or concerned either. We needed to have use of the pullout sofa bed in the room too and the hotel couldn’t provide us with a blanket or pillow —but we got an extra sheet! The fitness center had two treadmills and two ellipticals, and one weight bench with a few assorted free weights, but not a great work out facility. less
Happiness26525859116, Operations Manager at Courtyard by Marriott Dayton South/Mall, responded to this review
Thank you for posting your candid review. We are currently under new management and we are in the process of taking care of all the things from previous management. We hope that if you are in the area again you will give us another chance.