Best Western Plus Holland Inn & Suites

2888 W Shore Drive, Holland, Michigan, 49424-9526, United States
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Best Western Plus Holland Inn & Suites

Experience scenic Lake Michigan and the tranquility it offers at our beach town hotel. Named one of the happiest places in the U.S., you can discover Holland and its historic Dutch culture with the fascinating Dutch Village shops, restaurants and gal show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2888 W Shore Drive, Holland, Michigan, 49424-9526, United States

Reviews of Best Western Plus Holland Inn & Suites

Traveller Overview:
4.0 Rating: 712 reviews
Excellent 50%
Very Good 21%
Average 11%
Poor 8%
Terrible 8%
Rating

marieswartz321, wrote review 06/01/2021

Great service

Great hotel was clean and well taken care of. We needed to cancel our next night and the front desk was very helpful and nice. We were offered a breakfast that included juice, coffee, etc. very nice w... more

Rating

mcclellan3d, wrote review 14/12/2020

excellent place to stay

excellent service by friendly staff. Clean, very comfortable hotel with a pool that delighted my child. My 8 year-old told her grandma, "Thank you for getting us such a nice hotel!" She really enjoyed... more

Owner Response
Brandon M, Guest Services / Front Office at Best Western Plus Holland Inn & Suites, responded to this review
Dear mcclellan3d, Thank you for taking the time to share feedback from your recent visit with our online community. Our team is delighted that your whole family enjoyed their time with. We hope to welcome you all back again soon to make even more fond memories. Once again, thank you for writing and for being our guest. Warmest regards, Brandon Corporate Guest Relations Manager Best Western Plus Holland Inn & Suites Direct: (616) 855-6666 Email: Info@bwpholland.com
Rating

Boystowtraveler, wrote review 06/11/2020

Always a Pleasure

Nice amenities and desk help is excellent. Accommodations are decent and they have a to-go breakfast that is efficient. The hotel/motel aspect is attractive and overall seems to be a quiet venue. Many... more

Owner Response
Brandon M, Guest Services / Front Office at Best Western Plus Holland Inn & Suites, responded to this review
Dear Boystowtraveler, We are truly delighted to see that you had such a wonderful time with us on your most recent visit. We could not be prouder of the award winning team that we have cultivated as many of those friendly faces have been greeting our guests for years. Surely, there are many choices of lodging in Holland but you can always count on finding a home away from home at the Best Western Plus Holland Inn & Suites. Once again, thank you for writing and sharing your feedback. We look forward to welcoming you back soon. Warmest regards, Brandon Corporate Guest Relations Manager Best Western Plus Holland Inn & Suites Direct: (616) 855-6666 Email: Info@bwpholland.com
Rating

Mary D, wrote review 25/10/2020

Exactly as Expected

Clean, comfortable , and we felt safe. We felt the price was reasonable for a mid-range hotel in a tourist city. Staff was very friendly and a Covid breakfast was provided (but we passed and went out... more

Owner Response
Brandon M, Guest Services / Front Office at Best Western Plus Holland Inn & Suites, responded to this review
Dear Mary D, Thank you for taking time from your day to share your feedback with the online community. Although your time with us was short, we are pleased to see that it was a pleasant experience. Hopefully, we'll have an opportunity to welcome you back in the future as we are conveniently located only 10 to 15 minutes from all that our beautiful town has to offer including several beaches and state parks, downtown Holland, Windmill Island, and the famous Veldheer Tulip Gardens. Until then, we wish you safe travels. Warmest regards, Brandon Corporate Guest Relations Manager Best Western Plus Holland Inn & Suites Direct: (616) 855-6666 Email: Info@bwpholland.com
Rating

MrLyon0385, wrote review 12/10/2020

Hairy experience

DON'T make a reservation at this property! We arrive and there was hair on the toilet seat and hair in the tub. Ugh! We went to put our clothes in the dresser and noticed that the furniture was from t... more

Owner Response
Brandon M, Other at Best Western Plus Holland Inn & Suites, responded to this review
Dear MrLyon0385, We truly regret to read of your experiences and I hope that you know this was an anomaly which had fallen far from the high standards of cleanliness described by our many other reviewers below. However, we had admittedly dropped the ball here and you can trust that your review has already been shared with our team as a training opportunity to prevent such mistakes from happening in the future. We do want to make this right and have already issued a partial refund from your visit. Additionally, we are confident that given the opportunity, we can not only meet but exceed your expectations should you visit us again. We would happily extend a special manager's rate and complimentary suite upgrade as your continued feedback would be a great indicator as to how well we've addressed our guests' concerns. Please feel free to reach out to me directly at 616-855-6666 to make any arrangements or if you simply wish to discuss your previous visit in grater detail. Once again, thank you for writing and for being our valued guest. We hope to see you again soon, but until then, wish you safe travels. Warmest regards, Brandon Corporate Guest Relations Manager Best Western Plus Holland Inn & Suites Direct: (616) 855-6666 Email: Info@bwpholland.com