Best Western Plus Holland Inn & Suites

2888 W Shore Drive, Holland, Michigan, 49424-9526, United States
based on 687 reviews Trip Advisor Logo
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Best Western Plus Holland Inn & Suites

Experience scenic Lake Michigan and the tranquility it offers at our beach town hotel. Named one of the happiest places in the U.S., you can discover Holland and its historic Dutch culture with the fascinating Dutch Village shops, restaurants, and ga show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Holland Inn & Suites

Traveller Overview:
4.0 Rating: 687 reviews
Excellent 50%
Very Good 21%
Average 11%
Poor 8%
Terrible 8%
Rating

robilynn11415, wrote review 17/03/2020

Wonderful Staff Great Hotel

From reservation to checkout was great! Front desk staff amazing! Brandon went above & beyond especially when i left my purse by accident! Personally took it to UPS to have delivered ASAP. The front a... more

Rating

kathykuenzli, wrote review 09/03/2020

Best Hotel for price

This hotel was very clean, had a great free breakfast, and the pool-hot tub was open 24 hours. It was nice that after 11pm only 21 year olds and up were able to be in pool room! The staff always make ... more

Owner Response
Brandon_BWPHolland, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear kathykuenzli, Thank you for taking the time to share your feedback with the TripAdvisor community. We are delighted to know that you enjoyed our 24-hour pool and hot tub as well as our full hot country breakfast buffet. We are all very passionate about what we do and could not be happier to see that you had been so well taken care of. Once again, thank you for writing and for being our valued guest. We look forward to seeing you again soon. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites
Rating

kirstinstull1998, wrote review 09/03/2020

Will be back

From the time I checked in to the time I checked out the front desk staff and the staff all around was very kind and helpful. I love the hot tub and pool and the fact that it was 24 hours and that aft... more

Owner Response
Brandon_BWPHolland, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear kirstinstull1998, Thank you for choosing to stay with us at Best Western Plus Holland Inn & Suites and for taking the time to share your feedback. We are thrilled to know that you enjoyed our 24-hour pool and hot tub, clean and spacious accommodations, and that our team provided you with excellent service. Know that we truly value your feedback as it will be an excellent guide toward better serving you and future guests. Once again, thank you for writing and please come to visit us again soon. Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites
Rating

Sherrilovesthesun, wrote review 07/03/2020

Great Hotel...Pool open 24 hrs and there's a hot buffet-like breakfast included with your stay!

This is one of the best hotels we've stayed at...especially with all of the amenities offered and the pool is open 24 hrs,.!!! The staff (Brandon in particular) was SUPER AMAZING! He was so friendly,... more

Owner Response
Brandon_BWPHolland, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Dear Sherrilovesthesun, Thank you for taking the time to leave a review with the online community. Guest satisfaction is always our goal and we are thrilled to know that Brandon and our amazing team were able to go above and beyond to make your stay in Holland a memorable one. We are also delighted to know that you were able to enjoy some of our amenities such as our 24-hour heated indoor pool and our full hot country breakfast buffet. Once again, thank you for sharing your review and we look forward to having you as our guest again soon! Warmest regards, Brandon M. Guest Relations Manager Best Western Plus Holland Inn & Suites
Rating

ChrisL7619, wrote review 21/02/2020

Not what it used to be

This location had gone through some major staff changed over the past year-ish. I'm not sure of why the changes, but they have not been for the better. The old staff was phenomenal. We may or may n... more

Owner Response
Brandon_BWPHolland, Guest Relations Manager at Best Western Plus Holland Inn & Suites, responded to this review
Hello BWP Holland Guest, Rest assured, our team members are all still with us! Most, if not all our are team members are all tenured, and have been with us for many years. We do have some new friendly faces on the team as well. I would be delighted in speaking with you to address any specific concerns you may have as well. I can be contacted directly at (847) 464-8501 or at info@bwpholland.com. Thank you for being our guest, and hope to see you back at the hotel in the near future. Warmest Regards, Brandon Massey - Guest Relations Best Western Plus Holland Inn & Suites