Best Western Plus Holland Inn & Suites

Not an awful experience but far overpriced for the quality. The room was was probably very nice when it was made sometime in the previous millennium. Bare cement floors in the hallway, the jacuzzi in the bathroom took nearly an hour to fill with water because of low pressure, the mirror frame was stained/smudged, and there was a crawly bug greeting me when I untucked the bedsheets. The no-smoking rules were made clear, but not observed by the front desk staff, who were puffing outside the front entrance, smoke wafting into the building in the breakfast area. I would expect to pay something like $60 for this "rustic" room and not close to 200. less

Exterior of hotel was fine. The pool and sauna area was okay. However our room was a nightmare, and so much was wrong with it. First of all our mattress was so lumpy my back hurt every morning when I got up. Then we had bugs all over our room. After I went downstairs and complained they did say they were not the bugs I thought they were, and sent someone up to spray for them. I however did not want to sleep in a room where they had just sprayed poison all over an enclosed room. I was told they did not have any other clean rooms to give to us. I also told then about how the bathtub felt like it was going to fall through the floor. I was just not happy with anything that involved our room. I did however enjoy the pool and sauna area and the breakfast was great. We just stayed out of the room as much as we could and I would not recommend this place to anyone else. I wish I had known these things before we booked two whole nights here. less

This hotel is old and has been repainted and otherwise covered to try and make it look better. Dirty linens and leftover food from the previous guest was left in the room. COVID restrictions apparently meant the room couldn't be cleaned during the stay, although we were not informed that was the case. When I went to ask for clean towels, I was told they "had not accomplished as much during the day as hoped, so none were available." That was supposed to be good enough! If I had known the room wasn't going to be cleaned, I wouldn't have thrown the first towel on the floor! less

For the price I paid for one night and the photos I saw of the property online, I did not expect to enter a lobby with exposed concrete floors, industrial mats, worn siding on the building exterior, a less than safe after dark feeling neighborhood, a dated feel to the bathroom, or my ground floor room having an exterior door which appeared smudged and unclean on the interior surface. As for the bathroom, it felt very dated and worn / unable to appear appropriately clean due to the age and wear on the tub & shower. Bedding and bed comfort was good, front desk staff friendly and efficient, but the quality of the property itself was not at all worth what I paid. I will not stay here again nor would I recommend the property to anyone. As for value, I would think a nightly rate of closer to $99 after taxes would be more in line with reality. less

The staff were very good and as helpful as they could be. No tissue, our room was malodorous, no milk for breakfast, no hot breakfast, bugs that looked like ticks in the room. Undergoing construction. The pool, hot tub and outdoor space were nice. Wouldn’t go back. less