A Great Breakfast in the morning but the rooms need attention
14/10/2019 oomswj, Alsip, Illinois
We visited this motel in October 2019. Upon arrival we found no one at the front desk and had to wait over 10 minutes for someone to show up. We found the lobby to be newly redecorated and the break... more
We visited this motel in October 2019. Upon arrival we found no one at the front desk and had to wait over 10 minutes for someone to show up. We found the lobby to be newly redecorated and the breakfast area was also redecorated and looked sharp. There were not enough tables though to seat more than 40 - 50 people at a time.
The rooms however leave something to be desired. The first room we were provided had problems with the HVAC system so we had to move to a different room. The second room had HVAC that ran ok. The rooms are not spacious. The vanity is outside the bath/shower/toilet. We found the lighting dim and the lavatory faucet was not properly anchored to the vanity top. The water pressure on this faucet was ok.
We found that the toilet did not work properly and had issues with the water closet.
The shower was the worst we have encountered ever in a Best Western. There was NO water pressure delivered from the faucet or shower head and we could not get any Hot water. This was a major problem. The bed mattresses are quite hard so that you get a backache in the morning. For what you are required to pay for a room at a hotel at this time, we were shorted.
The breakfast was the only saving grace for staying here plus the fact that it is close to downtown Holland, MI. The breakfast had a wide variety of foods including eggs, bacon, biscuits, gravy, toast, juice, fruit, muffins, yogurt, etc.
We provided the front desk with our review before leaving the property. less