Don't stay in the Shakespeare room!!
25/06/2016 ju123321, nottingham, england
Just stayed Friday night at Henley- in -arden, paid extra for the Shakespeare suit however the bed was so creaky and unconfortable. Also, until about 2am all we could hear was doors slamming. We were ... more
Just stayed Friday night at Henley- in -arden, paid extra for the Shakespeare suit however the bed was so creaky and unconfortable. Also, until about 2am all we could hear was doors slamming. We were next to a fire door that lead to 15 other rooms so presume this was the reason however I don't think it was appropriate for the best room in the place - or any room for that matter!
Complained to receptionist just gone midnight - she said she would have the porter patrol but this didnt solve the issue. Door just slamming until about 2am.
This with the bed meant neither me or my partner slept a wink. Complained again to different receptionist this morning to be told she would contact best western on my behalf, not had a response yet. less
HenleyHotel, Front Office Manager at BEST WESTERN PLUS Henley Hotel, responded to this review
Thank you for reviewing the hotel after your stay. With regards to your comments about the mattress, this has now been rectified so thank you for bringing it to our attention. Having checked the doors, the fire doors do not slam, they close gradually so I can only put the noise down to guests entering and leaving their bedrooms in a noisy manner and I apologise that this disturbed your nights sleep. Best Western Head Office contacted myself on the 1st July and a reposnse was sent on the same day so I do hope that this has now been resolved.