06/08/2015 claireclarke2, Birmingham, United Kingdom
We stayed over at this hotel for a friends wedding, we booked a family room as we were staying over with our 2 children, the room was nice on first appearance, we didn't think of pulling back the quil... more
We stayed over at this hotel for a friends wedding, we booked a family room as we were staying over with our 2 children, the room was nice on first appearance, we didn't think of pulling back the quilt to check how clean the sheets were that we would be sleeping on at £105 we expected crisp white sheets, how wrong were we, we expected them to come as standard in the price, not bodily fluid stained.
Staff member was asked for a glass of water as we couldn't get a drink from the bar as he had shut the bar. We didn't even get this.
Emailed general manager it took over a week for a response and this was after contacting Best Western head office and all that was offered was a 10% off our next stay.
Manager defended the disgusting sheets by saying that they had been changed as she had spoke to house keeping. We wish now that we would of done the 20 minute drive home after the wedding as being pregnant and sleeping in someone else's bodily fluids is never a nice experience, it has sickened us to the stomach.
When you stay in a hotel you expect the sheets to be crisp and white, we was asked by a member of staff if we thought that they were "cup marks or ironing marks?" she was showed the photos and even she agreed with what we thought were the marks. The photo speaks for itself!