Before you think i'm in any way exaggerating, please look at my previous reviews. They are always honest and more often then not, give great credit. This was by far the worst hotel i've ever stayed in. Let me start. Firstly, we arrived slightly early for checking in (check in was 2pm), we were told by the lady on the reception desk who was run off her feet (the hotel looked empty. Didn't see one person, staff or guest approach the desk in the time we waited), that we would have to wait until the correct check in time. Personally, i'd have no problem waiting if the room was still being cleaned, etc, but it was how we were told. She was plainly rude. When we finally did get round to checking in, I was told not only was my card being charged for the amount on the booking, but my card would also be charged and extra £20 in case we decided to spend in the hotel. I pointed out we already have dinner arrangements elsewhere, nor did we want to book breakfast and had no intention on spending anything in the hotel. However, this was hotel policy and unless they got the funds, we weren't going to be allowed to stay.
At this stage we got our room key and got to see the broom closet we stayed in. For what we paid, the room was tiny. The room was also freezing cold. Considering it was lashing rain outside, the bright spark that cleaned the room, decided the room didn't need any heating to be turned on, plus left the window open so that rain was flowing into the room. On closer inspection, the room wasn't clean. There was dustballs on the floor, dust in the bathroom, and the glasses left out to use for drinking were dirty. I've added photos below in case anyone thinks this was in anyway made up.
First bit of "entertainment" was flushing the toilet, which made a noise that would put a NASA rocket to shame. This was only the start as the rooms are not sound proofed in any way, so when any other room nearby flushed their toilet, another Jumbo Jet took off.
Now for the coup de gras. The Power just switched off. The room left in utter darkness. It was impossible to get ready, to iron a shirt, to put on makeup. After 30 mins, the power eventually came back on. We tried to very quickly get ready, but guess what happened....the power went again. We just gave up on trying to get ready in the hotel, packed up our clothes, make up, etc and went to the local pub and got ready there.
Was almost impossible to sleep considering how your could hear every noise, from doors opening and closing and toilets flushing throughout the night. Even when checking out, the same "friendly" receptionist never bothered to ask how our stay way, just took the funds from my credit card and let us go on our merry way. She's obviously well aware of how peoples stays are and has given up.
Never again, shall I darken the doorway of this awful hotel. less