Best Western Plus Gregory Terrace Brisbane

Was in Brisbane for a family wedding and wanted accommodation close to reception with car parking. Let us have our room early to prepare for wedding as our timing was tight. Car parking was secure (underneath the premises) and once in garage there is a lift up to reception. Wonderful restaurant/cafe/bar on site where we had morning tea and afternoon drinks between wedding and reception. Their resident chef bakes the most amazing coconut muffins, among other things of course, and the coffee was great too. All staff were friendly, helpful and professional. Highly recommend. less

Finally stayed in Room 38 for two nights after two other rooms were rejected due to cleaning issues and broken handles on cupboards. At the top of the stairs, right above the kitchen with the stair door propped open we were greeted with a very strong charcoal smoke smell each evening and fried bacon smell in the mornings. We closed the door to limit the smell but the staff obviously opened it again. The extractor hood in the kitchen must need replacing as on the ground floor there were fans everywhere trying to blow the smoke away, but there was a smoke haze throughout the restaurant ceiling and beyond. Luckily we sat outside on both nights to escape the smell. We have stayed in many Best Western hotels worldwide but this one does not measure up to the standard quality hotel rating, let alone a BW Plus. The staff were very good in trying to do their best under the not so good conditions less

Perfect for what we required for our overnight stay in Brisbane. Family of four; easy to locate, undercover parking, large room with clean facilities. Friendly and helpful staff. Great little restaurant with delicious main meals. less

We had two rooms at this Best Western and we have nothing but compliments. To start with the customer service from the lady on the front desk and (then) the kitchen was exceptional. She was happy to serve us and nothing was a problem. The rooms were a good size as we had 3 people stay in one room and clean. The breakfast in the morning was great with plenty of choices and the meals were large and the service from the staff was cheerful (very rare these days). Thank you to all staff (including the Manager) for making this stay enjoyable :) less

Our room had been recently redecorated and had some nice views of downtown Brisbane. But the lack of cleanliness and customer service made our stay terrible. The carpets were stained, but worse of all, there were toiletries left in the shower from the previous visitors. Obviously the shower hadn't been cleaned at all. The front desk attendant, Anna, was less then helpful, telling me the cleaners wouldn't be in until 10am. She had me come down to the front desk and pickup keys to have a shower in another unoccupied room. Just silly. We had other friends stay in two of the hotels suites which were even dirtier and less pleasant than ours. less