Bad start to holiday
18/12/2018 HelenWindle, Ipswich, Australia
My husband & I stayed at this motel the night prior to our departure to Canada for a white Christmas with friends. We chose & booked this motel through Fly Buys Travel website as it had a Superior Roo... more
My husband & I stayed at this motel the night prior to our departure to Canada for a white Christmas with friends. We chose & booked this motel through Fly Buys Travel website as it had a Superior Room with queen & single bed + a view of Brisbane from the balcony & breakfast was served from 7am.
Upon arrival our room was not as requested with only a queen bed & breakfast was from 7:30am, being too late for our plans, + it could only have been a standard room as the carpet was filthy & the walls heavily marked
When I questioned the various shortcomings, I found out Fly Buys Travel use Expedia & our booking was made erroneously by them so, no fault on Best Western but we overpaid. I have since addressed this cost factor with Fly Buys Travel & a refund is coming.
But in relation to Best Western Gregory Terrace, from our experience, it is only a standard motel. There is no traffic noise till around 5am when the rubbish truck arrived. Even though the windows do open, management request you have them closed overnight & there are no insect screens fitted so mosquitoes were in our room. The shower over bath has poor pressure & is very awkward to get in/out of due to the toilet placement.
In summary, it was okay for the 1 night but I'll try another place next time considering the cost was $142.00 AUD. less
BestWestern397, Front Office Manager at Best Western Gregory Terrace Brisbane, responded to this review
Thank you for taking the time to review your stay with us.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.