Best Western Plus Gregory Terrace Brisbane

Room was well priced for location being reasonable walking distance to the CBD . Clean and comfortable although a little "dated". The 'express breakfast" option was convenient for me and good value. Check out staff member could have been more friendly , a greeting and even a smile would have helped. less

Won't be staying EVER AGAIN!!!! Location is only positive. Air con didnt work. 1st room smelt & was dirty. Was shifted to other room. We were told we would AGAIN have to shift back into original room once electrician had fixed Air con. Air con worked in 2nd room but obviously hasn't had filter cleaned & sheets were stained & pillows smelt. We had booked & paid for 2 nights accomdation, 2 mornings breakfast, & 2 days parking. We checked out after 1st night in the morning straight away.....didn't have breakfast there as room smell had made my young family feel ill. No Manager when we checked out (kitchen staff came over) ….......no phone call as to why we left or offer of refund. We found & paid accomodation elsewhere...……...that says it all!!!! I had pre-booked 3 nights accommodation for the EKKA later this year, but I cancelled after this weekends experience & booked elsewere. Best way to enjoy the place is to STAY AWAY from it. less

Entry was confusing due to one way streets. Lack of communication and confirmation when booking. Then overcharged on check in, but thankfully the woman on the front counter was able to fix it. Rooms are dated, noises from air con, water pipes, etc were loud throughout the night. less

I arrived fairly late with no booking and was warmly welcomed by the lady at Reception. A room was available and when I asked if I could order a small meal. Even though the kitchen had "closed"the young lady offered to cook me any meal I wished. The meal was excellent and served by another very pleasant member of the Best Western staff. Would highly recommend Best Western Spring Hill for an overnight or longer stay. less

This is the place to stay if you want to be made completely unwelcome!!!!! Arrived at 8 o’clock at night after a stressful drive to the restaurant closing, no food, ask where smoking area is, to be told out on the street. This pretty usual these day I know, but they can be friendly. I go down to street for my cig, noticing the people at the pool enjoying smoking while the night manager took no notice. Next morning when I raised the subject the night manager was still there and clearly cared not. It was pouring rain and I said to him, you will send the old woman out on a main rd in the rain for her morning cig, but it’s ok for the young people to smoke at pool, nice. He handdd me an umbrella. Something to be grateful for. The night was terrible as the air conditioning just doesn’t work. Super hot and stuffy and the towel rail landed on my head when going to the toilet. Breakfast!!! Thought this may be saviour. No, apparently waiting delivery so key ingredients not available. Really angry by now, meant to be a lovely time. Actually wait for manager to put in complaint, she was lovely, assured restaurant would be up to scratch, towel rail repaired. Well, no towel rail repaired, go to breakfast next morning, still same ingredients missing, lady in restaurant very rude, I think Michelle is in the wrong job. Was told delivery hadn’t arrived for that morning either. Knowing the industry, I know your lucky to get Saturday deliveries, Sunday not at all. There is a supermarket 500m away, I don’t think this is ok for weekend trading. They didn’t care at all. Decided to check out immediately instead of paying for late checkout. Felt just had to get out as couldn’t believe we paid for such a lousy time, where it was obvious staff could care less. There was two compliments great beds and Paulina. Paulina tried her best but it was obvious she is quite powerless there. Just don’t stay here less