Best Western Plus Gregory Terrace Brisbane

We have stayed quite a few times at this hotel and have always received great service. This time our room was not quite up to standard but the service of the staff was exceptional. I was asked to review my stay and so I did. I had a great email off the Hotel Manager apologising and explaining what had happened, a painting had been removed from the wall above the bed as it was not safe and this was possibly why housekeeping had forgotten to replace towels and toiletries. It was great to have a response let alone an explanation! less

We stayed here for 2 nights while we exhibited at the Brisbane Model Train Show at the Exhibition Grounds. We found the room of a good size and very clean with great views over the city to the Story Bridge with a small balcony. It was a comfortable walk to the Exhibition Grounds. Check in and check out was easy with secure basement parking. Yes, we would stay here again next time we need a place to stay in the inner northern suburbs of Brisbane. less

We stayed for 2 nights on our way to the Gold Coast with two young children. To be honest the room was filthy, had a horrible musty smell. Bathroom was filthy mould in the shower everywhere. The tap that turned the shower on was broken. Carpets filthy and layers of dust behind TV and beds. Wardrobe door was hanging off and dangerous for children to be around. Our TV didn't work on the first night and on the second kept cutting out. Towels looked like they were about 10 years old. I ordered a beer in the bar and was served a glass with lipstick on it. We complained in the morning and were told that the owners were not prepared to have the carpets cleaned every three months. After 2 nights I was covered in itchy bites on arms and feet and kids had bites on faces and ears suggesting that bed bugs are present at these premises. Before we left I checked under beds for kids toys and was horrified to find rubbish and thick dust that had never been cleaned. I don't understand how these people can get away with this standard of hygiene and promote themselves as being a 4 star motel under the Best Western Flag! Not good enough! less

The room has all your need and the location is close to everything. Beds were comfortable and check in at 10PM was not a problem. Parking was secured and internet was also available. The sower could have been better but let's just say that it saved some non renewable resource. I would just add access to the elevator from the bottom level of the garage so you don't have to drag all your belongings up the parking ramp to get to it. less

Arrived from the USA with 3 family members and I arrived with travel sickness. Staff was very kind & allowed me to check in several hours early so I could lay down & recover. They were extremely accommodating and I am so grateful they were so friendly & helpful. Comfortable beds & other family members were able to lounge in pool and tour Brisbane while I recovered. Can’t thank them enough! less