We have stayed here before to visit our daughter in Greensboro, but were very disappointed in our last visit in February 2021. I had made a reservation and when I checked in no mention was made of my diamond status (you are supposed to get extra points or a snack bag and I got neither). When we went to our room, there were French fries on the a/c, long black hairs in the tub and the refrigerator was full of ice and lots of food! I immediately asked to be moved to another room. The next room was okay, but only had 2 towels and 1 wash rag. The furniture was old, dated and in rough shape.
The next morning my husband went to get coffee in the lobby. There were 2 empty coffee carafes and no one at the front desk. He called and then yelled for someone and NO ONE CAME! My husband left a bag of medication in the room after we had checked out and when I called the next day about it, no one had seen it! I even talked with the Manager and explained that we had been unhappy from the time we checked in and no apologies were ever made. There were other issues too, but I think I’ve made my point.
Properties like this give Best Western a bad name....!
With so much competition, you really need to do a better job... less