The check in process was unacceptable. We got to the hotel at 2:00pm and were told that check in wasn't until 3:00pm. No attempt was made to see if a room was ready. So, I asked if perhaps a room might be ready early. He looked and said, yes, there is a room ready. Then proceeded to put us in a room that smelled highly of antiseptic and with a sopping wet carpet. We requested a different room and, low and behold, there was another room ready early.
The rooms are adequate, but in need of updating. We were in a king room and you couldn't access the bed from one side because the heating and cooling unit stuck out too far. One of us had to crawl across the bed to get in.
This hotel is in much need of a remodel. It is definitely not a Best Western Plus. less