Stayed 2 nights for US Figure Skating Championships.
In the room, the sink drain was broken. The phone did not work. When we got into bed, the pillow case had makeup on it. I went to the front desk to report dirty pillow cases and the employee was havin... more
In the room, the sink drain was broken. The phone did not work. When we got into bed, the pillow case had makeup on it. I went to the front desk to report dirty pillow cases and the employee was having a personal phone conversation in the back (that I could hear). I knocked, but she did not come. Went to the front desk three times, knocked and said hello, but she never came to the front desk. I tried calling from my cell phone since the room phone did not work and I could not get an employee at the front desk, but no one answered. So, I walked to the front a fourth time (all this was between 9 - 10PM), and another employee finally helped me and provided clean pillow cases. Changing the beds was never offered. The next day I reported the broken phone, dirty sheets, broken sink, and lack of front desk coverage and they apologized, but did not do anything. We also did not have coffee for the room and had to ask for it both days of our stay. On the second day, housekeeping did not replenish the dirty towels and we had to ask for them. The sheets were never changed. The phone was never repaired or replaced. I fixed the sink. Coffee was never supplied. The only thing housekeeping did was change the trash. less