Hotel good, Staff great... No rest to be had
The check in process was efficient, professional and friendly. The staff are as obliging as possible, the rooms are acceptable and the ambiance is modern and clean. The breakfast is included and delic... more
The check in process was efficient, professional and friendly. The staff are as obliging as possible, the rooms are acceptable and the ambiance is modern and clean. The breakfast is included and delicious.
BUT... The hotel rooms are incredibly hot all day and all night. There were multiple rooms occupied by our party and every single one complained of the heat, therefore it wasn’t an isolated case. Although there is a thermostat in the room, it is inoperative. The heating or cooling is controlled centrally and the rooms were 29 degrees C at night with no ability to open a window for airflow. I resorted to numerous cold showers to attempt at least 2 hours sleep at a time. When the front desk was called, they explained the situation, and advised there was nothing that could be done.
This is absolutely my last choice of hotel due to the extremely uncomfortable circumstances. less
Hotel Expo Best Western, General Manager at Best Western Plus Hotel Expo Sofia, responded to this review
Thank you for contacting the Best Western Plus Expo Hotel regarding your experience during your recent stay. We greatly appreciate you taking time to bring this matter to our attention and apologize for any inconvenience you may have experienced due to your recent stay.
It is our goal consistently to provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
We know you have many choices when it comes to lodging and we hope you will continue to choose Best Western Plus Expo Hotel for your future travel needs.
Hotel Expo Team