Horrible experience!!!! My life was threatened three times!!! No water for a shower as well!
13/11/2019 Michelle H, Sioux Lookout, Canada
My daughter and I had a horrible experience at this hotel. We entered the VLT room and was approached by an intoxicated man who was not a patron of the hotel. The VLT room is accessible off the stre... more
My daughter and I had a horrible experience at this hotel. We entered the VLT room and was approached by an intoxicated man who was not a patron of the hotel. The VLT room is accessible off the street without any monitoring by security, which is unacceptable. As a patron of a hotel, I would expect that a person should feel safe while being in the hotel. The intoxicated man, threatened me with my life not once, not twice but three times because I took "his" machine! He then proceeded to the outside of the building slamming his hands against the window calling me a "White B....h" and that he was going to kill me. Security was no where to be found at this point. The bar manager was alerted of this, the night supervisor and front desk was alerted of this as well. At which no time, did anyone offer to call the police. We selected this hotel so we could be close to the MTS Centre to attend an event. We both felt unsafe (walking there and back) in the area after being threatened. Upon departing the next morning, the front desk clerk said that the manager would be in contact, which she never did contact us, until today. She more or less said that this what out of their control and said she reviewed everything on the security tapes which showed this man had been there for about an hour prior to this event. Today, she says that we weren't around when the police arrived??? Had we known that the police were coming, maybe we would have stayed. This very disturbing event was handled very poorly. We were offered a free night at this establishment, but declined due to the location and series of events which happened. They could have offered a free night elsewhere at another Best Western! Then to boot, in the midst of a shower the next morning, the water turned ice cold and then...No water at all!
Two nights and $350 gone for a horrible experience.
My suggestion was that only people staying at the hotel should have access to the VLT room. The entrance to the street should only be accessed if you are room card holder or have to enter via the front door so that it could be monitored more closely as to who is entering and in what condition are they in as this is a gambling establishment serving alcohol. If you are staying here, please look over your should at all times because they let in all the riff raff off the street. less
AmandaJanz, General Manager at Best Western Plus Downtown Winnipeg, responded to this review
Thank you for your feedback, we are sorry we were not able to provide you with a better quality of service. We have security on-site 24 hours a day and do our best to ensure our guests and hotel are secure. This was an isolated incident and one that we took immediate action on. It is our goal at to make you feel at home and provide excellent service. We are truly sorry for your experience and hope that you will come visit our great city again!