Best Western Plus Downtown Tulsa/Route 66 Hotel

DON'T STAY HERE. It was the height of the pandemic and ALL of the staff were not wearing masks. Even the food server at breakfast was happily welcoming people and sharing her possiblly deadly aerosols. I will never stay at this hotel again and it also makes me question Best Westerns policies regarding the safety of their clients. In addition the extra pillows we got for the hide-a-bed didn't have any pillow cases. And there were stairs to get into the lobby -- not helpful for rolling your suit cases in. less

Nice, clean, comfortable downtown Tulsa hotel. Friendly, helpful staff. My kids and I have stayed here about 10 nights in the last two or three months and this has become my "go to" hotel in Tulsa! Not a lot of amenities, like pool or large meeting rooms, but I don't need those things. And the great hotel staff and clean rooms as a reasonable price, make this a great choice. less

I called a night before checking in to confirm that I could receive a cheaper rate for the two hours left in the night I'd be coming in than my original check in date the front desk girl said it would be $50, but when I checked in they charged me the full rate of 109, not even the rate I booked on BW own website. The fire alarm went off multiple times at night, due to outside interference but that was not the hotels fault. The problem was when I called down multiple times to find out the no one ever answered. Even the second night when there was no alarms. The broken promises, very poor night auditor customer service on both nights, really odd choices in your sundries shop, the elevator not working after the fire alarm and when I went downstairs to ask myself about it, the female night auditor said not even the maintenance staff knew how to reset the fire alarm or elevator. Even I know how to do that. Cross train your associates so they can do simple things that will improve customer service. less

Although the front desk clerk was very friendly, he neglected to tell us that the a/c was out of service for the entire hotel, until we were settled in our room and called the front desk. If I had my own transportation, I would have left. NEXT, the touted hot breakfast was not available this morning as the cook didn’t show up. FINALLY, the morning clerk was minimally helpful and the lobby coffee pots were empty at 7:00. less

Great accommodations. Wont dent your wallet. The staff will go out their way to make you feel comfortable and relaxed. The amenities are plesent and not worn out, it had a 70's vibe with a modern feel. Extremely clean. If we need to return will definitely stay again. Them homemade cookies were awesome. less