Best Western Plus Downtown Tulsa/Route 66 Hotel

The property is not bad, but maintenance was sub-par. TV did not work, but because we reported it after we arrived in the afternoon, the maintenance staff had already left for the day (maintenance staff do not work during the time when it is most likely there will be guests). We had to be moved, but did not get a similar room...we were given 2 queens, versus the 1 king we had in the first room. less

If you stay here, don’t plan on taking off your shoes. Room was not very clean which is unacceptable during a pandemic. Most disgusting carpet in a hotel ever. The lower shelf in bathroom cabinet was dusty and everything had fingerprints on it. We rented two rooms and one bed had stains and looked like it hadn’t been cleaned. The bed coverings are old and dingy. If I hadn’t had my dog with me and family in other rooms I would have left. Our lamp was missing the shade. Breakfast was inedible. Very watery eggs. Very cheap food. Parking $10 per day. Good location in downtown, close to many restaurants. There is a tiny Walgreens next door in a medical building with limited items available. less

I typically stay at Best Westerns when I am able but I cannot recommend this location. + The rooms and the breakfast area was the highlight, I have no complaints about these. - Parking is not free (something not advertised at the time of booking) and the parking area itself is not secure or safe. There were many beer bottles all over the place and the minimal covered parking is very cramped. - The staff, while pleasant, did not seem to know what was going on and had no confidence in their duties. - The location is on the outskirts of downtown and not really that close to much of interest. You will likely need to drive anyway so pick a nicer place outside of downtown. less

Terrible place, false pictures online. Odor, dirty, slow elevators, no fridge or microwave in room, rude staff We complained to the manager who promised us another room, gave us key to the new room then called us back just when we were getting ready to move to that room to change her mind. she claim the air conditioner in that room was broken and that the if we move out of our room, there would be no house keeping to clean it so room we should wait to move into the new room the next day. Day, we called several times, but we were told manager was busy and no rooms available they were sold out. Unfortunately no other hotels in the area was available, we suffered for 4days and had to check out a day early to go back home. We had stayed in Best Western before with no problems but this place is terrible. No parking we parked on the road yet they charged us $10/day less

You won't beat the customer service. Warm and friendly. Like being in a place with warm relationships. The kind of staff that would make you forget about any short comings you might experience. We didn't really experience any bad experiences less