Front Desk - Rude and Unprofessional
20/02/2017 hockeypgh20, Pittsburgh, Pennsylvania
Our stay was going fine till the morning of check out- I stopped at the front desk to find out what time was late check out. ( they had told other people in our party 1pm) so I asked and was told 12 ... more
Our stay was going fine till the morning of check out- I stopped at the front desk to find out what time was late check out. ( they had told other people in our party 1pm) so I asked and was told 12 noon, fine they were trying to get housekeeping some rooms to work on. At 11:15 We were in our room when we got a call on the hotel phone from the same person (Kristi) saying can we be out now I said no we are just started backing she then threatens us with a late fee. At 11:50 we are completely out of the room and checking out they charge us a $25 late fee for me saying we would be out by noon. Kristi & Jesse were rude and unprofessional. I will never stay at Best western in Jamestown or any other Best Western Again- Ever! less
Best W, General Manager at BEST WESTERN PLUS Downtown Jamestown, responded to this review
Thank you for your review. I apologize that thee was some confusion on the late checkout policy. We strive to achieve excellence for each and every guest. On full capacity weekends we try to allow as many late checkouts as we are able. We hope that you will visit again so that we may assist you better in the future.