Best Western Plus Dayton Northwest

Had recently returned from New York. Check in and out we're smooth. Staff very friendly and Helpful. NO BEDBUGGS! Property was in disarray. Rooms dated but clean. Needed to use printer but didn't work. less

Great place to stay!! Very clean building overall. Staff was great always greeted when was going outside or back inside. This place is amazing for business trips,hang with some friends or whatever it may be best Western will by my new choice is stay!!! less

Best Western Plus Dayton Northwest seemed to be unprepared for pandemic procedures. We were traveling home from the west and stayed at another hotel the night before...they had procedures in place and had guests fill out forms for grab and go breakfast in lieu of breakfast area being closed. Dayton ran out of grab and go breakfast early. They had hot beverages available 24/7 but not a great idea with the need for sanitizing. I requested paper plates and plasticware to make dinner in the room...and was told to get the items from under the counter...again, under the circumstances, not sanitary with the given conditions. The desk clerks appeared to be fearful in their demeanor and actions. No mention of our Diamond status or check in gift (or why we weren't receiving one). At check out, I mentioned the idea of filling out requests for grab and go breakfast bags so they wouldn't run out...she said it was up to the manager/owner to make that decision. less

I used my American express to guarantee a room (hold the room for late check in) back in Nov. 2019 then I informed the front desk that I was paying with my Mastercard not the American express, This hotel charged BOTH of my credit cards the full amount for a 2 night stay, when I discovered the error I called them and their response to me was they did not make a mistake because according to them their "books balanced" I got into a verbal arguement telling them they could NOT have balanced because both my american express and mastercard were charged $207.36. Again I used one card to hold the room and another as the form of payment which I informed the front desk clerk of this. I have done it this way in other hotels and NEVER had an issue until now, The lesson I learned is to use the same card to hold the room and that same card to pay for the room, so to this day this hotel has NOT made good on their mistake. I would not stay here again and advise others not to either because you cannot trust the employees nor the management. I had to file a dispute with my bank and unfortunately my bank had to endure or eat the loss. This dragged on for a little over 4 months with this property still NOT making good on their intentional mistake. less

There was no receptionist when we arrived and another guest had been waiting for over an hour. There was no one in the hotel who could do this and we had to wait until someone else arrived for their shift befire we could check in. Then despite using the company website to make the booking, and using a rate that required immediate payment, we were told the room had not been paid for. The debit was made while we stayed there. Then a vending machine was not working and a bug was found in the bathroom. At breakfast, the coffee machine was not working and the alternative thermos jugs were virtually empty. Additionally, the juice machine only had apple juice available as both the orange and cranberry were out. Finally, there was no gravy to go with the biscuits. When we checked out, the receptionist apologized for the problems and said the manager would contact us that day to probably offer a free night. No contact has been received. This is not at all what I come to expect from Best Western who are normally better than average. less