My wife and I were moving across the country. We have stayed in 9 Best Westerns in the past 10 days. This was by far the worst experience. The hotel was poorly staffed, gave us the wrong room, and ... more
My wife and I were moving across the country. We have stayed in 9 Best Westerns in the past 10 days. This was by far the worst experience. The hotel was poorly staffed, gave us the wrong room, and did not follow any sort of security protocols.
When we arrived, there was one person working the front desk. She processed our arrival. When we got to our room, there was two double beds in the room. We ordered and reserved a King room. She told me that they were all booked up. This is a 3 floor hotel. There were 8 cars in the parking lot, and two of them were mine. In addition, every time someone got ice, it would wake us up as the ice machine was directly on the other side of our room.
The windows had hand prints on them. They also were held in with caulking. The framing seemed to be non existent.
Our room had a chain lock on the door, that was held together by 2 of the 4 screws. We had a pet and needed to take him outside. When I took him down the stairs, we went out the door. It was supposed to require a key. No key required. However, you could not take the stairs up, because the door was locked. I left the hotel three times in the first hour I was there. All three times, I left the person who was working the front desk was sitting in the parking lot smoking.
In the morning, when I went to discuss this with the manager, I stood at the front counter for 5 minutes with no-one coming up. I heard someone in the back office laughing and talking on the phone but no one came up.
It is a safe bet that we will not ever stay in this hotel again. less