1 star hotel
Room was very dirty. All the pillows were stained, sheets were paper thin and didnt seem clean. Old room and old carpet. Reviews are very deceiving. Clearly not a 4 star hotel. I was very dissatisfied... more
Room was very dirty. All the pillows were stained, sheets were paper thin and didnt seem clean. Old room and old carpet. Reviews are very deceiving. Clearly not a 4 star hotel. I was very dissatisfied less
Emily Roland, Owner at Best Western Plus Dayton Northwest, responded to this review
ur Dear valued guest,
Thank you for choosing to stay at the Best Western Plus Dayton Northwest and for taking the time to send your review.
First and foremost i would like to apologize for the inconvenience you have experienced whilst staying in the hotel. I feel so sorry that you did not enjoy your stay. Please rest assured that all your comments were investigated and that immediate corrective action was taken. On behalf of all the team of the hotel i would like to ask you to give us another chance to demonstrate the real hospitality of Best Western. I would like to offer you a complimentary one night stay and would appreciate if you can contact me to email you the complementary letter. We will be looking forward to welcoming you again.