Not their usual standard
There was no receptionist when we arrived and another guest had been waiting for over an hour. There was no one in the hotel who could do this and we had to wait until someone else arrived for their s... more
There was no receptionist when we arrived and another guest had been waiting for over an hour. There was no one in the hotel who could do this and we had to wait until someone else arrived for their shift befire we could check in. Then despite using the company website to make the booking, and using a rate that required immediate payment, we were told the room had not been paid for. The debit was made while we stayed there. Then a vending machine was not working and a bug was found in the bathroom. At breakfast, the coffee machine was not working and the alternative thermos jugs were virtually empty. Additionally, the juice machine only had apple juice available as both the orange and cranberry were out. Finally, there was no gravy to go with the biscuits. When we checked out, the receptionist apologized for the problems and said the manager would contact us that day to probably offer a free night. No contact has been received. This is not at all what I come to expect from Best Western who are normally better than average. less
Karyn080105, Manager at Best Western Plus Dayton Northwest, responded to this review
Our Dear valued guest,
Thank you for choosing to stay at the Best Western Plus Dayton Northwest and for taking the time to send your review.
First and foremost i would like to apologize for the inconvenience you have experienced whilst staying in the hotel. I feel so sorry that you did not enjoy your stay. Please rest assured that all your comments were investigated and that immediate corrective action was taken. On behalf of all the team of the hotel i would like to ask you to give us another chance to demonstrate the real hospitality of Best Western. I would like to offer you a complimentary one night stay and would appreciate if you can contact me to email you the complementary letter. We will be looking forward to welcoming you again.
InnVite Hospitality Group.