NOT HAPPY AT ALL
14/08/2017 holmes704, Rye, Australia
So it started out with how great the room was,it was comfortable and had a fantastic night sleep and all,as a walk in guest it is just want you want,I payed for the room and went to sleep, packed up t... more
So it started out with how great the room was,it was comfortable and had a fantastic night sleep and all,as a walk in guest it is just want you want,I payed for the room and went to sleep, packed up the following morning and left the hotel, then on my way home I realized I had been charged twice for the room, this was not realized until I went to fill up the car with petrol and had no money on that card. I will never stay here again due to the experience i was put in at the petrol station and being threatened with having the police called for fuel theft, check your accounts for double payments from this hotel they can not be trusted. less
Jamie P, General Manager at Best Western Plus Charles Sturt Suites & Apartments, responded to this review
This was an honest error by one of the staff and we are very sorry that this was made and particularly for the inconvenience it caused you both. I have been told that the second, incorrect charge was reversed as soon as you got in touch and pointed out the mistake. I am glad this was done promptly but of course we should have got it right first time.
We are all human and even the best of us makes a mistake on occasions. We do very much regret that this one caused Nikki inconvenience and we are sorry for that. I know the hotel staff will be doing their very best to make sure there is no repetition of this error in the future.