Best Western Plus Centre Hotel

The hotel is opposite the train station and the subway, making it quite convenient to travel. Near the hotel, there are many large shopping malls and coffee shops. The room is wide but some old rooms. One downside is that tourists have to carry their luggage up the stairs to check in on the second floor. Therefore not convenient for tourists with large luggage But if compared to the price and location, it is considered worth the price. less

The hotel is very near subway station only 3 minutes walk and across the road is the big shopping mall. The room is very clean and cosy. All equipment is in good service. the bed is so comfortable. We do recommend to stay at Best Western Plus Hotel. less

The all facilities were good, centre location, helpful staff. Unfortunately, I didn't expect that the hotel charged me almost 500 more for 20% of prepaid on my credit card. It raised the price up higher. less

I was robbed upon entering the hotel. It's not safe on Ligovsky street. This street is notorious for crime. The entrance to the hotel is on Ligovsky. The hotel security guard say just inside the doors up the stairs and did nothing while I was accosted just through the clear glass doors. Beware!!! less

I haven't even got to stay at the hotel and I am extremely frustrated. The hotel offers a VISA support service which is needed to apply for the tourist VISA, I have emailed the hotel as requested 3 times and called 2 times to chase the documentation. Emails are NOT responded to, the first time I called I was cut off, the second time I was told a manager would do it that day (last week) and still nothing received, no communication from the hotel at all! In comparison the Hilton in Moscow responded within 24 hours of my request with the forms.....Completely unprofessional of the Best Western. I've had to say I travelled in Jan 2019 as no option to select 'future date' but at this rate I will be booking somewhere more professional to base myself. less