Best Western Plus Centre Hotel

Paid for 2 breakfasts delivered to the room, within next hour - no breakfast was delivered, no one has a clue. Asked for refund - no refund, no breakfast, no excuses, nothing... Obviously won't stay there again. less

The hotel is situated at the eastern end of Nevsky Prospekt, opposite Moscow Station. The entrance is not particularly inviting: one staircase, a floor with a concierge, then one more staircase to the lobby and reception desk. Coming in with suitcases can be very troublesome. We had a room on the floor of the reception desk. Those who had rooms on upper floors had to take their suitcases down one flight of stairs after registering at the desk, and then take an elevator or the stairs. The room was of a nice size and well-furnished. The television had a number of channels in English, for example BBC, EuroNews. In the room there was a safe, tea/coffee maker. The bed was very comfortable, and the room was well cleaned every day. The bathroom was very small and the slope of the bathroom floor was slight, so the water stood for a long time, and even spread over the bathroom. The maintenance sent someone to look at it. He cleaned the drain; that may have improved the water-flow, but not the full job. The Wifi was very good throughout the hotel. The restaurant, called “du Nord”, where we had breakfast, was also open to the public coming in from the street, attracted perhaps by the French name of the restaurant. The fare was rich, and the service was excellent. less

The hotel location I would say very good, just across from Leningradatsky train station, Walking distance to Galleria shopping center, shops, metro station and restaurants. But the hotel service was not so good. We are being charged for the request for visa for tourist like me, while in 3 other hotels that I stayed, they have given it for free. Also, usually we were given 2 bottles of mineral water everyday, but in this hotel, we are only given on the 1st day, not in any other day. There are no bell boy to help you go up the stairs when you arrived, you have to leave your big luggage at the hall as the reception was further down the alley, which I think was not convenient at all. The breakfast rooms is very small that sometimes you could not get any seat and the staff has no intention to help you get any seat, which is so frustrating. less

Great location, near Moscow train station, on Nevsky Prospect. Rooms facing courtyard are very quiet. Rooms facing Nevsky Prospect are very noisy with bands playing until early in the morning. The staff was very helpful finding a quieter room. Special thanks to Maria and Agnessa at the front desk. less

The hotel is opposite the train station and the subway, making it quite convenient to travel. Near the hotel, there are many large shopping malls and coffee shops. The room is wide but some old rooms. One downside is that tourists have to carry their luggage up the stairs to check in on the second floor. Therefore not convenient for tourists with large luggage But if compared to the price and location, it is considered worth the price. less