Beautiful location - excellent food - wonderful staff
18/09/2016 Diane L, London, Canada
We are traveling with a tour group and have just spent four nights at the Castle Inn. The setting is beautiful - lovely grounds - very quiet (although lots going on!) - a beautiful pool. The front l... more
We are traveling with a tour group and have just spent four nights at the Castle Inn. The setting is beautiful - lovely grounds - very quiet (although lots going on!) - a beautiful pool. The front line staff team are really exceptional - a special thanks to Helen (who is quite amazing in her versatility and unflagging enthusiasm), Fiona (very helpful and attentive) ... and Matthew, whose friendly and very professional demeanour each morning in the dining room got our day off to a very positive start. Housekeeping - in terms of linens and cleanliness of rooms is a bit lacking, but not a major deterrent - Bathroom tub caulking desperately needed a do-over in our room - very grungy (in an otherwise beautiful room). Pillows were the worst we'd experienced in our tour - fat & unyielding - had to go without a pillow. Our bed was lovely to look at, but had no box spring and was quite hard. However, we would not hesitate to recommend this hotel to others. Food was very good - beautifully prepared - simply delicious! From starters to mains to wonderful desserts, we all really appreciated the skill of the chef & supporting team in the kitchen. Thank you for providing such a good 'home base' for our explorations in Cumbria less
PLEEWELS, General Manager at BEST WESTERN PLUS Castle Inn Hotel, responded to this review
Dear Diane L,
Thank you for taking the time to review the Castle Inn Hotel.
I want to thank you for your lovely comments about the staff and the hotel in which I ensure you these will be passed across to the team.
I will make sure the comments about the bath and the bedroom are rectified.
We look forward to welcoming you back in the future, and we will ensure extra pillows are put in the room for your added comfort.