Good food, excellent room, caring staff.
20/11/2017 Brian B,
We booked our stay 17th to 19th of November through Secret Escapes, and my birthday was on the 19th. Welcome was warm and friendly, a lovely room, everything we could need, a comfy bed, and a lovely ... more
We booked our stay 17th to 19th of November through Secret Escapes, and my birthday was on the 19th. Welcome was warm and friendly, a lovely room, everything we could need, a comfy bed, and a lovely bathroom. Food was excellent along with service, so much so, we booked a table for our second night dinner on our first night, as it far exceeded our expectations. Breakfast was also very good. We were looking forward to relaxing in the Jacuzzi, unfortunately this was out of order, only disappointment of our stay, everything else was excellent. This is a very welcoming, well run hotel. We will be definitely be stopping here again, hope the Jacuzzi is repaired. Thank you to all your team for an enjoyable stay. less
DGM-CastleInnHotel, Manager at Best Western Plus Lake District, Keswick, Castle Inn Hotel, responded to this review
Dear 'Brian B',
Thank you for taking the time to leave a review on your recent 2 night break with us.
I am delighted to read that you thoroughly enjoyed your stay, and that we were able to look after you during your birthday break.
Unfortunately the Jacuzzi will be out of action for the foreseeable future, hence why it is boarded up, however we do not advertise that we have this as a facility in order to avoid guests disappointment.
I hope we will see you again in the near future, and thank you again for such lovely comments.
Deputy General Manager