Where to start?
Stayed for one night after a long day, check in OK but room key didn't work so back to reception, didn't need this. Had work to do so before dinner thought I'd catch up on Emails etc.... more
Where to start?
Stayed for one night after a long day, check in OK but room key didn't work so back to reception, didn't need this. Had work to do so before dinner thought I'd catch up on Emails etc. Connected to WiFi but no internet on any of my 3 devices, assumed it was just down for a while. Went for dinner, 1st in restaurant so got to choose my table, service was OK, staff friendly, choice slightly strange, no steak on menu. Food was at best OK, duck was tough and black pudding fritters were not to my taste at all. When I went to sign bill, told there was no credit but the receptionist had asked if I wanted to leave open for charges, a little disappointing as it took at least 5 minutes to get my account opened up. When i checked my dinner bill I'd been charged for 2 drinks in the bar that weren't mine, another 5 minute wait to get that cleared up.
When i got back to my room, the WiFi still had no connection, there was no mobile signal and 2 lights in the room didn't work, the TV remote only worked when within 2 feet and directly in front and centre of TV.
I booked a superior room, gawd help anyone in standard and it was bloody expensive for what was offered.
I gave up.
On check out I mentioned the issues, got no apology offered no discount and was told the WiFi does that as it was now OK, a lot of use that is.
If they know of problems, get them fixed pronto as almost everyone now uses the internet both for business and personally.
The breakfast was the best part of the entire experience. less