Sadly as Platinum members of Best Western, we had several reasons for complaint on this one night stay which were taken up with the Management. Firstly, the so called EXECUTIVE upgrade we were given (ROOM ONE) had a view of interwoven fencing. We were at the time offered alternatives , one was the room next door which was the same as that which we had. The other alternative was further along the corridor but we were told that it tended to be noisy. When plumping up the bed after I had slept in it,I discovered the actual pillow ,not the pillowcase, was covered in yellow staining. As far as the restaurant facilities go, we opted to dine in the Bar. Excellent food but sadly served by trainee staff who seemed to think it was a self-service facility in that they would not serve table drinks.
Upon hearing of our complaints,we were offered a complimentary night stay as a goodwill gesture but when we came to arrange a date for this a few weeks later we were told that this offer had been "time sensitive" and was only available if we had stayed a further night on our initial visit. This is not what we had been told by the Senior Assistant Manager at the time. So think twice. less