Best Western Plus Capitol Ridge

On the plus side, the hotel room was clean (though there was a powerful smell of bleach). A bleak view on a vast and empty parking lot (for which they are charging $10 a day). However, there were many more serious negatives. My room was not serviced at all. In the middle of the night, and no doubt due to paper thin walls, I was kept awake by a lively party in the next room. The front desk did send someone up to try and quieten the noise, but it took two calls to get the situation resolved (by which time my rest had been truly disrupted). At check out the next morning, when I mentioned these issues, there was not even an apology. This was the same rather apathetic desk attendant who had taken a five minute call while I was trying to check in. I definitely will not be coming back next time I am in St. Paul. less

The common areas and the hotel rooms were very clean. The staff of the hotel were friendly and helpful--thank you--5 stars for hotel staff! The beds and pillows were comfortable. It was super quiet which is fine but it seemed there was hardly any guest staying there, which was odd, I thought. The only somewhat negative thing I have to say was about the restaurant located in the hotel. The night we were there had only one staff member to serve as bartender and server. The menu is limited, although there is a vegan burger option, which I appreciated and was delicious, I ordered a Bloody Mary and it was so spicy hot I couldn't even drink it. The bartender/server wasn't having a good night, I guess--I even had to go hunting for silverware. The restaurant wasn't busy at all. less

Lovely hotel with complimentary breakfast,nice well maintained pool and jacuzzi.Rooms spacious and with all amenities necessary.close to Capital Building but a good 15 min walk to bars and restaurants although there is a complimentary shuttle available.easy access to local transport less

It was a good place. Slow check in. Beautiful scenery cool place friendly staff. Not the best beds overall I was pretty satisfied. Offered a shuttle t9 the xc3l energy center free. Pick up and delivery. Not many restaurants in area less

Worst customer experience I have ever experienced with a hotel!! This is my first time using Best Western Plus Capitol Ridge and will be my last! I booked this hotel reservation through Priceline for 9/16. I called Best Western Plus Capitol Ridge on 9/14 and asked the front desk staff to cancel my reservation for 9/16. I explained to the young lady that I booked this through Priceline and asked if I could cancel directly with her or needed to contact Priceline. The young lady working at the front desk told me she cancelled the room and there was no need to contact Priceline. I asked again for her to verify that there would be no charge to my credit card which she assured me there wouldn't be. I also asked her to email me a confirmation of this cancellation for my records. She said she would. I never received that confirmation email and my credit card has been charged for this reservation! I called Best Western and they said they couldn't cancel the reservation since the reservation was made through priceline. That is not what the young lady at the front desk told me on 9/14 when I called to cancel the reservation. I called Priceline and they said they spoke to Felicia at Best Western Capitol Ridge and she said Best Western would not remove this charge. I am so upset and disappointed with this experience! Shame on you Best Western! Stand behind the promises made to your guests by YOUR FRONT DESK STAFF! WHERE IS YOUR INTEGRITY???? VERY DISHONEST!!! less