Best Western Plus Capitol Ridge

We stayed through the busy state high school boys hockey tournament and the hotel ran flawlessly. Friendly staff! Delicious continental breakfast! Great shuttle service! Daily newspapers! Wonderful hotel experience! less

The hotel desk staff, breakfast area staff, and housekeeping staff all provided the best possible service to ensure that we had a very enjoyable stay. We look forward to staying at this Best Western again. less

I stayed here for a work/personal trip and was pleasantly surprised. While my check process was brief due to another guest and staff needing assistance, it was uneventful. My room was clean, bed and pillows comfy. The bathroom is small but checks all the boxes. I utilized their shuttle service to the Excel Center on Monday evening and then again on Tuesday morning. My only comment that is less than 5 stars is that I had a room facing the freeway which had more noise than I'm used to sleeping with. I had previously stayed here....25 years ago. They've made some cosmetic changes and it shows. From the shuttle service to the bartender, they were all amazing. I will gladly stay here again. less

Best Western Capital Ridge- Peddlers Pub Review: Stayed at the Best Western Capital Ridge, St. Paul, MN 4 nights for work. 2/26-3/2/18. Ate at Peddlers Pub twice, and well, never again. I could not believe this service. Two waitresses on, Ashley and Chelsey and the bartender, Nathan. Walk in, seat myself, wait for a good 5 min before anyone even notices someone is seated. Nathan, the bartender asks for my drink order (both nights) and says Chelsey will be with me shortly. Ok great. Already a bad taste in my mouth waiting before getting a drink or menu. Another 3 min and chelsey asks if if like a menu. Well, yes. Ok. While I can over hear these two waitresses talk about how busy they are while folding napkins. 10 min. Ok, I finally order. Chicken sandwich and fries, simple, right?! Another 10 min...food comes out. Great. Well, I wait...and wait...not a single person checks back in on me...or offers a refill. All while I can still hear these two bad mouthing customers. Multiple people have came up to Ashley to be checked out. Counted 3. Half an hour goes by before saying anything. Two bites in my sandwich and theres no mayo. I finally just ask for my bill and sandwich to go and a side of mayo, because this was forgotten and never got the chance to ask for a side, since i was never checked on. She comes back to tell me they are out of mayo...out of mayo?! Just wow. This experience was beyond unacceptable. I was in ahh...it was laughable how bad it was. Our agency books numerous rooms at this hotel. Eats numerous meals here. Not to the standards of how great Best Western can be. Someone please contact me regarding this issue. Not to mention the shuttle service, wait times and only have one person on to shuttle people... less

Stayed two nights at this hotel with my wife and two young sons (1 & 3). We were on a six night, four different hotel trip in the area and this was by far our favorite stay. Front desk staff were personable, shuttle drivers were awesome to talk with, the restaurant was great tasting, breakfast staff attentive to our needs, pool great for our kids, and the room was the perfect set-up for our family of four. We now hold this Best Western as what we will compare our future stays to in what we want/look for in a hotel. Thank you for the great experience! Shuttle driver... I could have talked to John (baseball coach) for hours. Thanks for getting us to the museum and talking with us like we were old friends on the way and back at the hotel. Breakfast... I think I did talk with Josh for hours and on morning two he said good morning to my son using his name. My son couldn't believe he knew it... neither could I. less