DON'T BE FOOLED
I can't believe this place has such good ratings. It was horrible. I waited too late to book a hotel when I was in Boulder so I ended up booking this place through Priceline at 11pm for that night. Wh... more
I can't believe this place has such good ratings. It was horrible. I waited too late to book a hotel when I was in Boulder so I ended up booking this place through Priceline at 11pm for that night. When I got to the hotel, it was dark and the parking lot on the right side was full. I got out to walk to the front desk building, and there was a guy walking a dog, with a rope---not a leash. FIRST RED FLAG. When I was checking in, a group of 6 police officers walked in behind me. They waited until I was done to talk to the lobby person. After I re-parked my car to be closer to the hotel room, I walked around the building and saw that the cops were breaking into a hotel room and searching the bed, closet, etc. So a police raid, SECOND RED FLAG. When I got into the building, it started to seem obvious to me that this wasn't just a regular hotel. It was one of those hotels where people actually LIVE THERE. Inside the hotel room, the floors were sticky, it smelled like stale smoke, and the walls were thin. The people on both sides of the room were so loud. The room to the right was having curse out fights, it was wild. I kept hearing activity right outside of my door. I started worrying that someone was trying to ge in my room. I was just going to stay from 11:30PM-3:30AM because I was going to get an early start to watch the sunrise at RMNP. I figured I'd just charge my phone and lie down for a few hours of rest. After a few minutes of lying on the bed, I started to itch and my throat hurt. I'm allergic to dogs and there was dog hair all over the bed. The room wasn't clean, the hotel wasn't actually a hotel, and there was shady activity going on. I sat up and tried to sleep for a while but kept waking up to noise like someone trying to open my door. Finally at 1:30AM, I couldn't take it anymore. I just grabbed my backpack and left the room. People were hanging out in the hallway so I bolted. Then when I went around the building, I bumped into the guy whose room was raided a few hours before and he winked at me. I took off running to the parking lot where another couple was walking their dog. All of Boulder seemed to shut down and go to sleep at 9pm on a Thursday but the Best Western Boulder was popping. I was a female travelling alone and that place was so sketchy. I would not recommend to ANYONE to book here. I'm really disappointed that it had such good reviews on Tripadvisor and Priceline. Priceline had the nerve to call it "Luxury". There is apparently some designated "hotel rooms" but overall it looks like it's mostly short term housing. less
Ari Rubin, General Manager at Best Western Plus Boulder Inn, responded to this review
Your experience was uncommon compared to the experience of most guests. Our hotel caters to business travelers, as well as visiting scientists from the University of Colorado, NOAA, and NIST. We recently completed a 3.2 million dollar remodel, which included upgraded furnishings to all of our guest rooms. As the only hotel in Boulder to offer private patios or balconies, we have been in high demand the last few months. Our 1000 Trip Advisor ratings span 14 years, and average over 4 stars.
I was not present for your experience, but I can attempt to clarify the position of the hotel. We have over 30,000 guest per year, and with this comes a great responsibility for guest safety. Our staff is trained up to a certain level. Occasionally, someone may require medical or emotional help that we can not provide. In this situation, we will choose to contact an ambulance or local law enforcement. This was the case on the night of your arrival, and I apologize if this caused you to be concerned.