Good location; acceptable accommodations
17/07/2017 Marilyn E, Athens, Georgia
The hotel is clean and pleasant. Staff is friendly. A small question about billing was handled quickly and satisfactorily. I will probably stay there again. If I had been given the option, I would hav... more
The hotel is clean and pleasant. Staff is friendly. A small question about billing was handled quickly and satisfactorily. I will probably stay there again. If I had been given the option, I would have rated the hotel experience good.
A few disappointments:
1. Soundproofing seemed to be non-existent. I had yappy dogs in the room next to me one day and loud teenage boys probably on the floor above another. I strongly suggest requesting a second floor room to avoid clomping above your head when trying to sleep.
2. There was no grab bar in the shower. This may have been legal, but frankly, I was surprised at the lack of concern about the safety of guests.
3. There was no way to charge a cell phone on the night table next to the bed. While there was an accessible plug in the lamp on the dresser, I want my phone next to me at night and expect to be able to charge it while I sleep.
4. The Keurig coffee machine was a nice touch, but there was no way to make tea. less
BoulderInn, Director of Sales at Best Western Plus Boulder Inn, responded to this review
Hi Marilyn E,
Thank you for your extensive review of the hotel. I am glad that you found the hotel clean. In my opinion, cleanliness is perhaps the most important aspect of the lodging industry. Our housekeeping department goes through extensive training. Each room is subjected to the scrutiny of two different managers, using black lights and other high tech methods.
Each of our 99 rooms has 2 USB chargers next to the bed. I am sorry that this was not made apparent to you. It sounds as though we may have to address this with additional staff training.
Please let me know the next time you come through Boulder. I am happy to help facilitate your reservation. I can be reached at the hotel, on my personal cell phone number 303-506-9859, or via email at firstname.lastname@example.org