Best Western Plus Blanco Luxury Inn & Suites

This was the most disrespectful manager I have ever dealt with and I'm 56 years old and have traveled around the world!! I was in town for my father's funeral and all of my family was staying at this hotel totaling 6 rooms. The lady at the front desk was very sweet but it appeared she was new. When we checked in on Thursday, we told her the rest of our family would be joining us, but the room I had reserved for two nights for them needed to be changed to Friday night only. My brother was standing there when I was discussing it with her. My family stayed Friday night and told them Saturday morning on their way out that they were checking out but didn't have the key. They said no problem. I received a bill under my door Sunday morning for my room for 3 nights and the other room for 2 nights. She did not get the room changed for Friday night only. I was trying to explain that to the manager and he was extremely rude, kept interrupting me, took me up to the room to show me that they left the "do not disturb sign" on the door and said they didn't check out. He got so upset and was furious with me. I never raised my voice and remained calm trying to explain it to him. He told me I was banned from staying at the Best Western. I was shocked! I have never been more humiliated. I told the sweet lady that it was ok, mistakes happen. She got me some coffee to go and wished me a good day. He said I harassed the staff. What?!!! Oh well, I would never stay there again anyway. I'll stay at Johnson City 13 miles away instead when I come back to work on the estate. less

Couldn't attend due to covid they won't refund me either, they are keeping my money!!!! Don't answer emails, constantly fobbed off with 'the manager is not in you will have a call back ' I'm still waiting for that phone call 2 weeks later, dispite constantly phoning them! less

Great location for attending a wedding at a nearby venue. Very clean room and great service even during the pandemic! Breakfast was to-go which is understandable!! Fun time with nearby shopping in between Events that we attended for a nearby wedding. less

On our social distancing road trip we ran into problems at a couple of our reserved hotels. This was not a hotel we had planned on staying at, but after what we saw at a nearby hotel, that we had reserved, we cancelled that and stayed here. Not only did the staff abide by all the safe practices, they went above and beyond to ensure safety. Now, I’ll get to the room. HUGE! Comfortable and brimming with amenities. It was quiet and the bed was very comfortable. The desk clerk, who I suspect was also the owner, was very welcoming and gave us a discount. You can’t beat that! less

First, the outside is nice and well maintained but that's as far as it goes. The "owner" working the front desk started hounding me and harassing me after we paid and checked in. I had 2 of my cousins helping me and my wife with our bags. He immediately wanted my family to leave, they couldn't even help us upstairs!!! I told him we would be a few minutes. Not 5 minutes after we all got to our room, the "owner" called our room directly and was wanting to know the exact minute my family was leaving and what was taking them so long to leave. I went back downstairs to have a talk with the "owner" in person. He started yelling at me saying that my family had to leave at that minute. I tried to tell him I hadn't seen my family in about 4 months and we just wanted to spend some time with my cousins. I would think any reasonable person would understand. But he refused to listen, then he said that my wife and I had to leave. He then proceeded to CALL THE POLICE!!! I am 38years old and I have never been in trouble with the law, I don't have any speeding tickets nor have I been arrested. A police officer came to escort my wife and I put of the hotel. I was treated like a criminal just because my family helped me with my bags and because they took too long in our room. I never threatened the "owner" nor did I call him "names". I have a case pending and I am still waiting for the refund which has not been processed after 4 business days...funny thing is the "owner did say that the day before we arrived a family had checked in and they had 6 kids and were all staying in 1 room with a max occupancy of 4 and the "owner" let that family stay. Both the "owner" and the police officer that responded both confirmed that the police were not called. So why the "owner" chose to do this to my family and not the other family that stayed the day before we did I do not understand. Room was not as expected. Small TV in corner of room with dollar store remote. Ac was window unit and not central air. Refrigerator was broken and did not cool the short time we were there less