Best Western Plus Blanco Luxury Inn & Suites

First, the outside is nice and well maintained but that's as far as it goes. The "owner" working the front desk started hounding me and harassing me after we paid and checked in. I had 2 of my cousins helping me and my wife with our bags. He immediately wanted my family to leave, they couldn't even help us upstairs!!! I told him we would be a few minutes. Not 5 minutes after we all got to our room, the "owner" called our room directly and was wanting to know the exact minute my family was leaving and what was taking them so long to leave. I went back downstairs to have a talk with the "owner" in person. He started yelling at me saying that my family had to leave at that minute. I tried to tell him I hadn't seen my family in about 4 months and we just wanted to spend some time with my cousins. I would think any reasonable person would understand. But he refused to listen, then he said that my wife and I had to leave. He then proceeded to CALL THE POLICE!!! I am 38years old and I have never been in trouble with the law, I don't have any speeding tickets nor have I been arrested. A police officer came to escort my wife and I put of the hotel. I was treated like a criminal just because my family helped me with my bags and because they took too long in our room. I never threatened the "owner" nor did I call him "names". I have a case pending and I am still waiting for the refund which has not been processed after 4 business days...funny thing is the "owner did say that the day before we arrived a family had checked in and they had 6 kids and were all staying in 1 room with a max occupancy of 4 and the "owner" let that family stay. Both the "owner" and the police officer that responded both confirmed that the police were not called. So why the "owner" chose to do this to my family and not the other family that stayed the day before we did I do not understand. Room was not as expected. Small TV in corner of room with dollar store remote. Ac was window unit and not central air. Refrigerator was broken and did not cool the short time we were there less

We came for our daughters wedding and had 31 rooms at this hotel. The owner and his staff went above and beyond what was expected and made our entire trip a fabulous experience. Because we had over 20 rooms, they had shuttle buses to and from the wedding for out guests. They took the time to store gift bags and the put them in the guests rooms. They also helped with printing out some last minute items, and kept the breakfast replenished with good food. GREAT experience and would recommend this to all!! less

It was very clean and friendly. The atmosphere was beautiful. I just wish they had a social hour or two with wine you are in the wine country. Its so quite i just had trouble sleeping i should of left the TV on. less

This hotel clean and great attention to detail. Courteous and friendly staff. Wonderful breakfast with a great cook who was very attentive to refreshing everything. One of the best stays in a long time. less

We booked over 30 rooms for our son's wedding weekend (Nov 15-16) and couldn't have been happier with the hotel and the owner, Bahrot Patel. The hotel was clean and comfortable and our guests were very pleased, we are from NY and that's not an easy feat! Bahrot worked with Leslie at Rancho Mirando and the transportation, both nights, went smoothly with choices for the return trip. We would recommend this hotel without hesitation and thank Bahrot for helping to make the wedding weekend even more amazing than it was. less