Terrible front desk service
I had 3 rooms reserved for a crew of guys reserved with my credit card. Upon check in the front desk asked for a card from one of my guys. I learned that the hotel had changed the billing to the car... more
I had 3 rooms reserved for a crew of guys reserved with my credit card. Upon check in the front desk asked for a card from one of my guys. I learned that the hotel had changed the billing to the card of one of my guys. I called the front desk and was told they could switch it if I came to the hotel....this was before they checked out which was to be the following day. The front desk manager would not change the billing back to my card. I travel over 50 nights a year and have not had this type of experience with an unwillingness to work with a customer to make things right.
I will avoid this hotel if at all possible. less