Helpful staff, clean, close to transit but research the neighborhood
11/04/2017 lolajane22, Toronto, Canada
Stayed with a few girlfriends for a weekend getaway. We had a suite with a sofa bed. The room was a decent size but we felt there were a few too many extra furniture pieces (took some rearranging to f... more
Stayed with a few girlfriends for a weekend getaway. We had a suite with a sofa bed. The room was a decent size but we felt there were a few too many extra furniture pieces (took some rearranging to fold out the sofa bed.) The hotel was clean and the staff were very friendly and helpful. I'm sensitive to noise and i thought this was very quiet - our room faced a central courtyard so didn't get any street noise. The hotel seems to be older - we needed help closing the window and a fuse blew out when we used the hair dryer but both times the staff responded immediately to fix the issue. There was a slight musty smell when we returned for the day - but 3 of us had showers that morning and opening the window for a few minutes solved that problem quickly.
The immediate area around the hotel was fine - but we walked from the Civic Centre transit stop (Market Street) and noticed a lot of open drug use and individuals with mental health issues. We were never approached or disturbed, but it is best to be aware of your comfort level with this before choosing this hotel. less
HaiyiHotelsSF, Manager at BEST WESTERN PLUS Americania, responded to this review
Thank you for your comments regarding your recent stay with us. Despite the minor issues you experienced, we are delighted to hear that our team was able to assist in every way to make things right to ensure you had a comfortable stay. We look forward to the opportunity to welcoming you back in the future.
Haiyi Hotels | San Francisco
for Best Western PLUS Americania Hotel