Best Western Pemberton Hotel

Great hotel with pleasant staff and great food. Could do with having an option of smaller meal sizes, but staff are always happy to accommodate any requests. Rooms are a little dated, but are clean and comfortable. less

Spent three nights at the Pemberton Hotel recently and we loved it. No airs and graces required here - it's good, straight forward Aussie hospitality. The room was spacious, clean and comfortable. Food was uncomplicated, well cooked and great value. But best of all the service was really friendly and efficient. Loved it! less

Was in Pemberton for a wedding and this hotel was just ideal for our weekend get away. The rooms are quite spacious and all the staff we come across including housekeeping were very friendly and helpful, definitely enjoyed our 2 night stay here. less

While I don't think this hotel was great value in the grand scheme of things, it was good value for Pemberton where prices seemed to generally be a bit on the high side. I had enquired about a room at the Gloucester Motel prior to this and that was full of working holiday visa types with no vacancies left - a bit of a weird vibe and I reckon the Department of Immigration would find some interesting people staying there, and in the area in general! Anyway, back to the Best Western - I paid $124 for a King Bed and Single Bed room as a walk-up client, which was cheaper than any of the online offers I could find. Check in was efficient, but I was disappointed to hear the receptionist telling me they had no affiliation with the Qantas Frequent Flyer program, despite the Qantas website saying Best Western Hotels are affiliated, and there being a sticker on their entrance door telling me I could earn QFF points there! Luckily this was corrected by the (different) receptionist upon check-out, though I'm still waiting for my points to appear in my account. On that topic, check out was a bit of a hassle because their EFT machine kept returning errors and despite it being obvious to me how the problems could be worked around (simply by following the on-screen instructions on the EFT terminal), the receptionist employed a more haphazard approach to troubleshooting, but I find most people seem to do this instead of just paying attention to what is actually happening. Anyway my room was comfortable and a good size. It had obviously been renovated, albeit a few years ago, and it was apparent that the room used to have a bathtub but this had been pulled out. For the money I would have expected proper soap and separate shampoo in bottles but the bathroom only had an automated liquid soap dispenser above the sink which didn't work, as well as "combined hair shampoo and body wash" in a dispenser in the shower. The WiFi was free but very slow. Most of the rooms seem to face the main road which meant that without double glazing, I was woken early in the morning by truck and other traffic noise. I did appreciate the free parking behind this motel, and was fairly happy overall with my experience, but did expect a little better at this price point. less

Memo to the owner and staff .... don't push two single beds together and tell patrons it is a king bed!! Hello there is a gap in the middle where the two join which comes apart. Put in decent Queen and King beds. Why is the " soap " in the shower a mix of shampoo and soap? I don't want to wash my tush with shampoo or my hair with soap!!The bathroom basin looked like a washing trough which came from a throw out sale from Louis sava da money. I don't know why that was there as there were no cooking facilities. A basin would be nice. Also how about a scene of beautiful Pemberton on the wall? A South Pacific native is hardly appropriate. The food in the restaurant certainly wouldn't pass muster with Nigella!! My serve was a dried up piece of " barramundi " which I suspect was frozen. There was no sauce or accompaniments although the chips were ok. Cost of this was nearly $28 and add to this the charge of $ 370 for two nights accom make it a weekend best forgotten. I have passed on comments to the management but I doubt if they will ever be read. less