Best Western Pemberton Hotel

66 Brockman Street, Pemberton, 6260, Australia
based on 330 reviews Trip Advisor Logo
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Best Western Pemberton Hotel

Stay at this charming Pemberton hotel, located within walking distance of the town centre, tramway and steam train, and close to Gloucester National Park and Pemberton Forest Park.

The Best Western Pemberton Hotel offers 3.5-star accommodat show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 10:00:00
66 Brockman Street, Pemberton, 6260, Australia

Reviews of Best Western Pemberton Hotel

Traveller Overview:
3.5 Rating: 330 reviews
Excellent 20%
Very Good 44%
Average 25%
Poor 6%
Terrible 3%
Rating

Kal650, wrote review 24/07/2021

Cheap, convenient accommodation

Cheap convenient accommodation. Bed linen was stained & carpet had two big stains. Bathroom was basic but clean. Pub was nice and cosy with good atmosphere. Meals were ok, steak at $42 was well over ... more

Owner Response
Leanne Mazzarolo, Marketing at Best Western Pemberton Hotel, responded to this review
Dear Kal650, thank you for sharing your thoughts, we need to hear all feedback even when it is not the best. Firstly our staff will be shocked to hear that the linen was not clean, we can’t understand how this would have happened and had we known we would have acted promptly to rectify the situation. Your comfort and satisfaction is a priority. With regards to our meal pricing, we source local wherever possible have access at times to export quality produce. Our menus offer a range of dishes and options to suit most tastes, I hope you found something to suit your budget. Please continue to enjoy your travels and stay safe.
Rating

Stuart S, wrote review 22/07/2021

Commendable Service

We spent four nights at the Pemberton Hotel as part of a Winter Getaway. Our room was very comfortable and met our needs well. We dined each evening inhouse and my wife made menu requests for local d... more

Owner Response
Leanne Mazzarolo, Marketing at Best Western Pemberton Hotel, responded to this review
Hi Stuart, thank you for sharing your appreciation through this wonderful review. I will certainly be sharing your comments with our kitchen, cleaning and reception team, it’s so nice to hear that we got it right and you had the best stay possible. Pemberton in winter is a fabulous destination for a winter escape and i thank you enjoyed our southern forest experience, we love to make our guests feel at home in our home. Stay safe, continue to enjoy our wonderful state and may hospitality greet you wherever you rest.
Rating

buzzine, wrote review 28/06/2021

Warm and cosy

Enjoyed our recent stay in Pemberton Best Western. We stayed in king room which was clean, very spacious and comfortable. Staff on check in and in hotel were very helpful and friendly.The food was exc... more

Owner Response
Leanne Mazzarolo, Marketing at Best Western Pemberton Hotel, responded to this review
Dear Buzzine, thank you for taking the time to leave us your review. Great to hear you had time to enjoy with friends, comfortable atmosphere, good food, warmth and great company - perfect. So rewarding to know you enjoyed your stay, take good care and please come back again soon - travel safe.
Rating

Mandy T, wrote review 23/06/2021

Great for groups!

Recently had a large group stay here for 1 night. Room keys were prepared in advance, which made check in much easier for us. Tables were also held for us in the restaurant - the roast dinner prove... more

Owner Response
Leanne Mazzarolo, Marketing at Best Western Pemberton Hotel, responded to this review
Dear Mandy, thank you for the great review, we are so happy we made your stay with us a comfortable, happy experience. We love to hear when we get it right and I’ll be passing your lovely comments on to the staff. We hope you choose to come back soon to enjoy both our hospitality and our stunning souther forests. Take good care and safe travels.
Rating

Peter C, wrote review 17/06/2021

Dinner outing

Great place to eat and enjoyed our roast beef meal which was very good and in ample servings. Ordering process was quick and efficient despite busy patronage, and staff very friendly. Warm and relaxin... more

Owner Response
Leanne Mazzarolo, Marketing at Best Western Pemberton Hotel, responded to this review
Hi Peter, thank you for sharing your appreciation, we were all thrilled to read your review. Our ingredients are sourced from the local district where possible and so your eating experience is flavoured by the souther forests. Thank you for enjoying our hospitality, travel safely and co to use to enjoy our beautiful south west corner. See you again one day.