Best Western Pemberton Hotel

Stayed 3 nights in family room with friends - comfortable, clean and convenient with staff friendly and close to tourist attractions. Enjoyed 2 evening meals and one breakfast serving typical "pub" food. less

We recently had a two night stay. The room was clean and comfortable however, the bathroom was definitely in need of a refurbishment, it had the noisiest exhaust fan ever and overall it was just very tired and basic. The meals in the hotel were lovely, with very generous serves. The staff were fantastic, friendly and helpful. Overall, it was a good experience. We requested a very late checkout and this was accommodated without fuss, for which we were very grateful. We would certainly stay there again. less

Worst meal ever . Had fresh grilled trout as trout farm close by - totally tasteless . Partner had chicken parmigiana- usually a safe bet - disgusting ! Thick gelatinous coating and inside could not be described as chicken . Should have opted for Tapas at Tree House Tapas and Wine Bar as recommended. Will know better next time ! less

We stayed here for one night and got the last room when we booked in the morning. From the outside the rooms looked like they’d been built in the 70s, and from the inside this was still the case. Everything was clean and whilst the TV and most of the furniture was on the cheaper side, we had a good night’s sleep in comfortable beds. Another plus was it was attached to a pub which served some good meals. (The spaghetti bolognaise was excellent). less

The hotel location is good if you are intending to ride on the Pemberton Tram. The station is just a short 5 minutes walk away. Do not expect much from this hotel, really simple and basic. I stayed on the second floor away from the main building, but at night it got super noisy when the other guests came back at 3am! I could hear their footsteps and conversations, it was as if I could open my door and join in with them. The air conditioner/heater was really noisy too, producing all sorts of sounds throughout the night. I did not sleep well. The hotel restaurant do serve good breakfast and dinner though. I will recommend to have your meals here but not for staying. less