19/05/2019 TheSydneysider_2000, Sydney, Australia
This hotel is well situated right at the entrance of Pemberton. The rooms are spacious and clean. It has all the modern facilities you’d expect from a hotel despite “it” showing its age. A bit dated... more
This hotel is well situated right at the entrance of Pemberton. The rooms are spacious and clean. It has all the modern facilities you’d expect from a hotel despite “it” showing its age. A bit dated, needs a bit of a facelift. The toilet paper holder is situated behind you rather than on the side where commonly located. The sink in the bathroom doubled up for sink to wash your cups/glassware etc. There was a can of insect spray in every room - one would assume that it does get unwanted ‘visitors’. All the rooms have a balcony that gives onto the main road, which does get busy on the weekends, thus noisy. There’s a restaurant attached, and a small public bar. Generous serving for dinner with a small self-serve salad bar, with any mains. The staff were very friendly and accommodating. Parking available on site. The property overall has charm. A small village awaits to be discovered, likewise for its surroundings. less
pembertonhotel, Public Relations Manager at Best Western Pemberton Hotel, responded to this review
Dear Sydneysider2000, thanks for leaving us such a detailed review. We are so pleased that you enjoyed your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as a priority, and your review reaffirms the hard work we put in every day, we also appreciate the time you took to give us some suggestions so that we may further improve. So thanks for your kind words and we look forward to seeing you again....and yes we do provide our guest's rooms with insect spray, we live in a beautiful forest and we share our surroundings with nature which at times may pop in for a visit!