My wife and I took a long weekend on the back of a Group On deal. To be honest relying on a Group On for a hotel can often indicate issues with the operation, but in this case we were pleasantly surprised. For full disclosure we paid a supplement (£15 a night from memory) for a Estuary view room, which despite the extra cost I do recommend.
Throughout the weekend we found the staff unfailingly friendly and helpful, they are a true asset to the hotel.
The room was quite spacious and generally comfortable, but much like some other parts of the hotel is showing its age and needs a refresh. Despite that the room was nice and clean, and we had no complaints about it. Our view (Estuary view as noted above) was nice, although just to note it is an estuary view, not beach or sea views.
We ate in the in-house restaurant on one night, it was closed for a Xmas party the other (which we were advised in advance of) and we found the meal serviceable. That is not reaching great heights, but not bad either. Although having said that the Scallop starter was quite nice. The best part to be honest was the service, the two waitresses working (who I am sorry to say I do not recall their names), were friendly and engaging and overall provided great service. The somewhat tired nature of the hotel was apparent here again though, with the chairs being straight from a 1980's conference centre.
Two of our other meals we had at the attached pub, which were a mixed bag, a Saturday Roast was pretty sub-par, being quite stodgy, but some pizza's ordered for in room dining were quite nice. So overall I suppose pretty standard English pub fare (hit and miss). Once again though the staff at the pub were great.
Of the other facilities at the hotel we really only took advantage of the pool, which was pleasant, it's a nice pool and we dipped in later in the evening so had it mainly to ourselves. I could see it getting rowdy during the day with kids and families in the enclosed space.
The Location of the hotel is a bit love it or hate it I would think, it's a bit of a distance from anything, and you would need a car even just to pop into the nearest village. We were here for a quiet, relaxing weekend away, with no intention of sight seeing or exploration so for us the location was a plus. But something to keep in mind if you're staying in the area for other reasons.
So overall a positive stay. The staff are a credit, the facilities do the job, spacious and clean rooms. Although I think management need to start planning on spending some money on a refresh. We would happily return for another 'getaway' weekend. less