Very noisy room. Pile of cigarette butts on balcony
31/07/2017 hartnellparker, sputhampton
We have stayed at this hotel on many occasions for business and leisure and have stayed in the slightly cheaper rooms at the rear of the hotel and have been more than happy with our stay. However on t... more
We have stayed at this hotel on many occasions for business and leisure and have stayed in the slightly cheaper rooms at the rear of the hotel and have been more than happy with our stay. However on this occasion i cannot say the same.
We booked and dearer room with an estuary view and a balcony as we were staying got a friends wedding in a nearby hotel. We returned to the hotel just after midnight and just after 1am our neighbors returned and it became quite clear that we had been put in a family room with an adjoining door and you could hear every work from the room next door. The noise was dreadful as they had brought guests back to the room. at 2.45 am we called reception to complain. To be fair it was dealt with straight away we knew this because we heard the phone ring and heard every word our neighbours said! which confirmed how good the sound proofing was. We finally dropped off to sleep at 5am. We were woken at 8am by our neighbors who were on their balcony making phone calls to friends telling them about their wedding day!. What on earth the hotel were thinking putting us in an adjoining room to a bride and groom on their wedding night i have no idea! I then went out onto the balcony myself to at least enjoy the beautiful view that i paid 120 pounds for and found a pile of soggy fag butts piled in the corner
I asked to speak to the manager of the hotel and politely stated that we should never have been put in such a compromising situation where we were in one half of a family room which has very little sound proofing just a normal door with a bolt across. She said she was not aware it was a bride and groom (which was a lie because when we arrived we had swans in the shape of a towel and a heart bath bomb on our bed which was clearly meant for the room next door. I asked her why we were not advised on booking that we were going to be in half of a family room she said they could not do that and that they need to fill all of the rooms and would not let rooms go empty.
So if you want decent nights sleep and a clean balcony stay in a PREMIERE INN as this hotel seems to be filling rooms at the cost of guests comfort. if you are planning to have your wedding at this hotel you might want to check that you are not put in a family room with complete strangers next door as you may get a phonecall in the middle of the night asking you to keep the noise down ! less
PassageHouse, Director of Sales at Best Western Passage House Hotel, responded to this review
Thank you for taking the time to write your review.
As you can imagine I am really disappointed that you didn't enjoy your stay with us. Please can you email me your contact number so that I can call you regarding your review? My email address is firstname.lastname@example.org
Just to let you know that we provide towels in the shape of Swans and bath bombs in all of our Deluxe Bedrooms - not just for our Bride and Grooms.
I hope to hear from you soon