My wife and I had heard good things about this hotel and arrived after a 4-hour drive. We were checked in adequately by the receptionist and then set off for our room. The room was nice with a balcony providing a wide view overlooking a pretty (albeit windswept) estuary. It was adequately decorated and (a nice touch) our towels were arranged into a swan on the bed! So our first impression was OK (I should say my wife and I are experienced but not fussy travellers).
After the initial impression though, things went downhill. We made our way to the gym and pool and both were warm, small and cramped with limited scope for actual exercise. We were not sure of the towel/locker situation so asked advice from the gym receptionist. She did her best to answer our questions, was as helpful as she could be but ultimately had not been trained. It was her first day on the job and was left, it seems, unsupervised.
This set the trend for the remainder of our stay. With a few exceptions the staff seemed utterly abandoned by any management. Although they tried their best. We went down to the restaurant in the evening and despite it being almost empty we were told that there was no room until 8:30 PM, so we tried a spell at the bar for 45 mins while we waited for the 'empty restaurant' to clear.
Here again the bar staff were helpful as they could be but untrained and we agreed to add our drinks to our food bill because the barman couldn't work the till. However, the hotel went some way to redeem itself once we were shown our table.
The restaurant was pleasant with some classical music in the background and the waitress that served us was very capable, prompt and pleasant. And the food was exquisite! It was of an extremely good standard! So after a pleasant meal we retired to our room. We had a " luxury " or "superior" room, whatever, so tried on our complementary robes and slippers (I hate slippers but YOLO). Yeah don't make our mistake. The slippers didn't fit adults and the robes were like hair-shirts. Fine for a monk in the Da Vinci Code, not great for us :P
The evening was summed up when after a night not watching telly or playing music we received a phone call from reception asking us to keep it down...nice touch. The walls, even in the good rooms, are wafer thin it seems.
The next day, after a nice sleep because the bed was huge and comfortable, we found that the WIFI was unusable and, again confirming how poorly supported the staff were, when I explained we had no WIFI the reception "rebooted" it...evidently happy to deprive everyone else of whatever connectivity they had.
Now, we did stay in March for a Tuesday night so the hotel may deliver better service at peak times but for us apart from the food and table-service this place was a bit of an overpriced joke! less