Distinctly suffering from poor management and lack of staff.
11/06/2017 mickseymour, Bexleyheath, United Kingdom
This BW has a brilliant location and is nicely decorated although the room was a bit shabby. However, there are not enough staff for the hotel to function correctly there were massive queues for the b... more
This BW has a brilliant location and is nicely decorated although the room was a bit shabby. However, there are not enough staff for the hotel to function correctly there were massive queues for the bar so much so that we gave it up several times.
The bar situation was a classic example of the poor management. Staff walked past the people queuing without any comment. The two receptionists simply ignored the situation. Even a simple "sorry about the wait" would have been better than simply putting their heads down and ignoring potential customers. In general all the staff were friendly but you had to specifically ask as they seemed too busy.
Breakfast was somewhat of a gamble as despite ordering a standard cooked breakfast without 2 of the items every breakfast was different. Turning up after 8AM meant that the continental selection was a bit hit and miss. It doesn't seem possible to get toast that is not burnt and no-one wants to spend a holiday complaining so a few breakfasts were missed in favour of eating at our destinations.
We only had the one evening meal and it was passable but too be honest the pub food was a vast improvement on the hotel menu which only changes it's few options once a month!
We both like Best Western but there are far better BW hotels out there. This hotel obviously specialises in weddings and suffers tourists and holiday guests. Would I stay here again? No. It may be that it will improve but not unless there is a change in local management. less