Best Western Pacific Highway Inn

We got a Go Now order to evacuate our home due to the Oregon fires. My husband used agora to reserve 2 adjoining rooms for 3 nights. We paid $967.40. Rooms were nasty dirty. Dark hair on the walls and floor of both bathrooms. No shower curtain. The bathtub plug was broken and clogged with hair. The beds were hard as rocks and the sheets felt like sand paper. But by far the worst part about this place was the woman working the front desk. She was rude, unhelpful and completely heartless toward my 4 young kids who were so scared. They just wanted to go in the pool. The person who took our information when we booked the room did not include them on the reservation. Kids stay free so maybe they were just lazy. Whatever the reason the front desk “manager” refused to let the kids swim until she got an email allowing her to add them to our reservation. We were told that 4 emails were sent. Shame on her. My little 4 year old finally gave up hoping and said “Please, can we go home now.” After staying only 1 night we left. We got two beautiful suites at the Comfort Suites in Corvallis for less money and the kids can swim anytime they want. They also gave everyone free dinner every night and had a table of toys and necessities for kids and all kinds of pet supplies, all free for evacuees. They were great! As for the Best Western, they were the worst hotel experience I have ever had!!! Don’t go less

The front desk ladies both check in and check out the next day we’re extremely nice and very helpful when we had internet issues to resolve them. We did get to use the pool by ourselves for 45 minutes due to covid, alone. I would suggest calling when you book to reserve your spot, because we had to wait until the next morning at ten am to swim. Two of my kiddos missed out due to sleeping in because our only time we could reserve was so early. less

Misty, the front desk clerk, went above and beyond to make our stay comfortable. She knew we had a dog and booked us a room right next to the pet area where the puppy can do his business. Room was clean and the beds comfortable. Highly recommend this hotel. less

The air conditioning ran non-stop so we had to shut it off. The faucet did not work. When we asked to be moved to another room we were told they would have to check with their manager. After getting back with them twice we were told that they "could not let us move because of COVID". Then they charged us for the day. Poor hotel with poor employees. Stay someplace else. less

Being a truck driver I always have a hard time finding parking. I called the hotel and told the gentleman at the front desk (Milton) that I was in a semi. He asked me to hold and went out side to see if there was enough room for me to park. He said he thought there was room. When I pulled in he was standing outside to make sure I had a place to park. This is going WAY ABOVE AND BEYOND customer service! Milton you rock. Clean quiet room with the best service I have gotten at a hotel. Keep up the fantastic work Best Western. Completely trucker friendly. less