Best Western Orchard Inn

This was my seconded stay here and we plan on making it our go to place when we have to make Dr. appointment trips to SF from Crescent City after the long drive the pool and spa are great to soak in they also have more then a muffin and coffee breakfast less

I have stayed at Best Westerns before and been fine, but this is a terrible hotel. The bathroom flooded and was never repaired, my credit card was charged 4 times (I'm still trying to get this fixed) and I was locked out of my room because they said the card was declined, even though the room was prepaid. The front desk staff was nowhere to be found at check-in, and overall the hotel was dirty. I was staying there for business but will NEVER stay at this hotel again. less

The rooms are nicely decorated but lacking in maintenance. 1st room we checked into, the toilet was leaking badly from the seal at the base. I didn't notice until I stepped onto a sopping wet carpet....GROSS. I called front desk and they said the would move me so I packed up again and moved to 2nd room, this room had a tissue stuck in the peep hole it was obviously broken. I told desk as we left. We used the pool only to find there was no towels so I had to walk to front desk sopping wet to get towels. less

This Best Western was disgusting. My wife and checked in and we went to our room # 203. The first thing we noticed in this room was the musty smell. Then many stains on floor and bedding. I used the bathroom and after washing my hands I went to dry them. Well the towel I picked up had a wonderful red stain on it that looked to me to be blood. I immediately went to the front desk and asked for a clean room. My wife and I then were given keys to room #210. This room didn't have the musty smell but the carpets and bedding still stained and disgusting. Upon using the shower facilities I noticed a huge amount of mold all over the shower curtain. I then began to really look at this room. The room was filthy! I have stayed in Best Westerns from Southern California all the way to Redding and a few in other states as well. It is my choice hotel and never hesitate to book at a Best Western when ever there is one in the location I am traveling. This hotel was a completely appalling, as I hold a high standard for Best Western Hotels due to my experiences at a large number of them. But I mean seriously even the Bible I removed from the draw was filthy!! less

Not sure how a hotel can get away with oder - musty - mildew smell in all 4 rooms. Stay here only if there is nothing left in town. Staff are friendly and nice. Money should be spend on fixing smell in rooms and not putting fancy tile in bathrooms. less