Drive past this place
22/09/2018 d y, oregon
We've been staying at Best Westerns for a few years, and have come to expect slight variety in quality, which is no big deal. But this property fell far below our expectation for this chain.
It st... more
We've been staying at Best Westerns for a few years, and have come to expect slight variety in quality, which is no big deal. But this property fell far below our expectation for this chain.
It started going down hill from check in- the young lady who checked us in was unfriendly and extremely slow.
We had reserved the room through corporate and used our reward points. When we arrived we were given a ground floor room and the toilet leaked, a lot, on first use. We called the front desk and were told there was no maintenance person until the next day so we would have to move rooms. We then had to wait an hour to see if the last remaining ground floor room was reserved (how did the young lady at the front desk not know? ) Alas, an hour later after my wife went to the front desk to check, our family of four had to schlep our luggage upstairs.
We arrived in the upstairs room which still smelled of stale smoke. Once settled in I went to turn on the TV, which of course didn't work until I plugged in the HDMI cable.
Breakfast the next morning? Burned faux eggs, rubbery sausages, and old tasting tater tots, definitely not a breakfast of champions. And, just like the night before the lady at the front desk seemed unfriendly. Even "good morning" would've been appreciated.
It was a disappointing last night of vacation, to say the least. I hope some time and energy are put into updating the property (easy location to find) and customer experience (everyone can have a bad day, but 2 different employees at 2 different times? ) so future travelers can have a better stay. less
Nerissa M, Guest Relations Manager at Best Western Orchard Inn, responded to this review
d y,
Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the breakfast service,
accommodations and hospitality that we hold to such a high degree of importance in our hotel. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.