Best Western Orchard Inn

I do not recommend this property. There are much better choicesNot one piece of equipment in the gym in fully functionalPoor lightingLoud - thin wallsLarge dogs allowedDated property desperately needs upgrading less

Comfortable and clean room. Good bed and pillow, Nice, helpful staff. Good breakfast. The room was roomy, the breakfast area can be a little cramped but functional. A very good experience. Located close to restaurants. I recommend this Best Western and the local Ukiah brewery with it's excellent beer and unexpectedly great food. less

This hotel is AWESOME I thought it would be a little less then I expected but I was very pleasantly surprised. The hotel staff was very accommodating and even let me check in early. I was very very very happy less

Comfortable beds, clean rooms, friendly staff and good location. It's close to freeway but I didn't notice any loud traffic noises. I appreciated the 24 hour coffee and snacks in lobby and the staff accommodated our many odd requests (large work party staying at hotel, transferring items through front desk) less

We've been staying at Best Westerns for a few years, and have come to expect slight variety in quality, which is no big deal. But this property fell far below our expectation for this chain. It started going down hill from check in- the young lady who checked us in was unfriendly and extremely slow. We had reserved the room through corporate and used our reward points. When we arrived we were given a ground floor room and the toilet leaked, a lot, on first use. We called the front desk and were told there was no maintenance person until the next day so we would have to move rooms. We then had to wait an hour to see if the last remaining ground floor room was reserved (how did the young lady at the front desk not know? ) Alas, an hour later after my wife went to the front desk to check, our family of four had to schlep our luggage upstairs. We arrived in the upstairs room which still smelled of stale smoke. Once settled in I went to turn on the TV, which of course didn't work until I plugged in the HDMI cable. Breakfast the next morning? Burned faux eggs, rubbery sausages, and old tasting tater tots, definitely not a breakfast of champions. And, just like the night before the lady at the front desk seemed unfriendly. Even "good morning" would've been appreciated. It was a disappointing last night of vacation, to say the least. I hope some time and energy are put into updating the property (easy location to find) and customer experience (everyone can have a bad day, but 2 different employees at 2 different times? ) so future travelers can have a better stay. less