Booked and paid for a suite a year ago to attend a wedding nearby last weekend. Paid full price of just under £150 for one night.
On the plus side, the room is a good size with a nice bathroom and the bed mattress was very comfortable. However, for a premium room at a premium price I expect proper toiletries, not 2 pump dispenser liquids that are apparently soap, hair shampoo, conditioner and shower gel all in one. That's really poor and very unacceptable for the rate charged. I also would have expected bathrobes.
The pillows were the worst I have ever encountered, a cross between a pancake and cardboard. It says there are more pillows available in the wardrobe, no there aren't. We only got to the room late after the wedding and were too tired to attempt to rectify this.
It's a shame that the room had a view of the car park out of three of the windows and being on the ground floor, it didn't feel very safe to have the windows wide open and the room was hot. As another reviewer said, it might be worth the hotel installing air con on the ground floor rooms.
Breakfast was okay.I don't understand why you can help yourself to fruit, cereals etc but you have to wait to be served with the hot element. I'm sure I can manage to pop a piece of bacon on my plate unassisted. It just felt a bit mean, like they were worried you might take too many sausages if left unsupervised!
If we had paid anything under £100, I would feel we had value but I'm very disappointed that we got economy treatment at a premium price. less