Nice stay with friendly staff
13/03/2017 henrietted0rrepaal, Jakarta, Jakarta Raya, Indonesia
We stayed here for 3 nights during our visit to Malang with our 3 kids. Staff is very friendly and helpful. Rooms are spacious, comfortable bed and clean. Too bad that there was a very strong chloride... more
We stayed here for 3 nights during our visit to Malang with our 3 kids. Staff is very friendly and helpful. Rooms are spacious, comfortable bed and clean. Too bad that there was a very strong chloride smell in our rooms on the 6th floor. All rooms were occupied so we couldn't move to another room but when i asked for a pot of aromatherapy odeur, they provided it with a smile and apologies.
Breakfast was good and tasteful and room service food tasted good too. We got 2 trays of complimentary tea and a dish of noodles as replacement for the lasagna which didn't taste fresh. That was a very nice gesture and highly appreciated.
The swimming pool smells of too much chloride so we decided not to swim, too bad for the kids but there are so many other fun places to visit in Malang that we were not really bothered by that.
When we left early in the morning to visit the Bromo, breakfast take out boxes were provided and that was really thoughtful.
We had a pleasant stay in Malang in the Bestwestern OJ Hotel. less
Anzar M, Manajer Umum at BEST WESTERN OJ Hotel, responded to this review
Warmest Greeting from BEST WESTERN OJ Hotel Malang
Thank you for taking time to share your recent experience of your stay with us and it has been lovely to hear that you would like to recommend our hotel to others.
However we do apologize for the inconvenience you had since there was a chloride smell in your room during your stay.
It has been an honor to be at your service and we look forward to welcoming you again here at BEST WESTERN OJ Hotel Malang.