Not top on my list of places to stay again
Not my most favorite place I have ever stayed but not the worst. The location was perfect for what I needed and the walls were pretty thick thank goodness because the people next to us were partying... more
Not my most favorite place I have ever stayed but not the worst. The location was perfect for what I needed and the walls were pretty thick thank goodness because the people next to us were partying late.
The hotel itself smelled heavily of marijuana which I get is legal but that doesnt mean I have to like the smell or want to stay somewhere that allows people to smoke in their hotel. Also, the elevator is super slow. Parking is cramped especially if you have to park in the basement.
To top it off there were tiny baby ants running all around the bathroom.
Will not stay here again less
Mike Sandhu, General Manager at Best Western Of Long Beach, responded to this review
Thank you for your feedback, while we are happy to know you liked our hotels location, we are sorry also to hear about other aspects of your stay you did not enjoy after your departure.
I would like to inform you we have zero tolerance policy, when it comes to loud noises, which includes partying and playing music.
We were able to remove guests from the property right after we were notified.
Our property is completely non-smoking and we do try to maintain non-smoking environment throughout the premises, any guest not complying with our non-smoking policy do get penalized on security deposit.
Your stay with us, was during one of our busiest day and i can see why you felt lag in our elevator.
Our hotel includes open and basement parking spots, any vehicle and above 6.6 height, can be parked easily on our open parking spots, we truly wish, we were notified regarding this during your stay.
Our daily tasks includes quality inspections of each rooms, before we rent them out but i can clearly see we did miss few check marks in your case, please be assured your feedback has been shared with our concerned departments.
We are always there to help our valuable guests 24X7 just one call away, we would resolved most of your concerns, if the opportunity was given during your stay.
We hope that you will still consider staying with us again.