Best Western of Long Beach

1725 Long Beach Boulevard, Long Beach, California, 90813-1931, United States
based on 1172 reviews Trip Advisor Logo
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Best Western of Long Beach

Welcome to Best Western of Long Beach!

Best Western of Long Beach offers the best hospitality, location and value in town, and is conveniently close to all the top attractions.

Whether you want to spend the day at Catalina Island or
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western of Long Beach

Traveller Overview:
4.0 Rating: 1172 reviews
Excellent 34%
Very Good 34%
Average 18%
Poor 7%
Terrible 5%
Rating

296reginal, wrote review 06/03/2020

Very classy

We stayed here before our cruise to Mexico. When we arrived we were met by the amazing staff. Very happy to help us. Check in was quick and they even helped us save even more money. Rooms are very cle... more

Owner Response
BWLBManagement, Manager at Best Western Of Long Beach, responded to this review
Hello, Thank you for your feedback, it is a delight reading a review like yours, where we get to know , we are able to achieve the level of service, we wish to provide. Our Park and Cruise package, is an great opportunity for all our guests taking cruise out of long beach, since they can leave their car in our underground gated parking plus free shuttle to and from Long Beach cruise port. We also take pride to let you know, that our property was awarded Inspector's Best housekeeping Award 2020 from AAA. I will go ahead and share your kind words with our staff and hope to see you soon on your next visit on long beach.
Rating

562williama, wrote review 03/03/2020

Ripped off - cheated

I traveled to Long Beach for a conference. I had made a 4 night reservation over 2 months ago for $165 a night. While traveling to Long Beach the conference was cancelled due to the coronavirus. I w... more

Owner Response
BWLBManagement, Manager at Best Western Of Long Beach, responded to this review
I apologize that your stay was not anywhere near as wonderful as our other guests have praised us for. We want to ensure that we strive to deliver an excellent experience overall. Conference being cancelled also came as a surprise for us as well and looking at the situation, we went ahead and honored all our guests’ requests for free cancellation, even when it was against the reservation policy. Our daily room rate varies on many factors including occupancy, events and time of the year. Your reservation was booked for 4 nights at the rate which was higher on weekend. Your 1st night of stay was higher and the last day of your stay on Tuesday was lowest. You were charged and billed the rate of 1st night quoted and rest of the 3 nights were cancelled as a courtesy. Your room rate for the night was never changed and hotel did not over charged you. I do want to thank you for being a Best Western reward member.
Rating

Kellyshoemaker, wrote review 17/02/2020

Great service

I stayed at the Best Western in Long Beach. While I was there an employee named jay went over and above with customer service. He help with scheduling my many days stay and also gave me some great ide... more

Owner Response
BWLBManagement, Manager at Best Western Of Long Beach, responded to this review
Hello, Thank you for your feedback, providing fast yet efficient personable customer service is one of our main priority, since we believe all our guests are entitled to it. I will go ahead and pass on your kind words to Jay and he surely be happy to know about this. We are happy to know you also found our hotel clean and we are looking forward to serve you again in near future. Regards, BW Management
Rating

beckymartinez, wrote review 17/02/2020

Park N Cruise Package

This was a fantastic deal. I drove to Long Beach for a 7 day Carnival Cruise. I stayed 1 night and left my car at the hotel for 7 nights. The package included the parking for up to 7 nights and the tr... more

Owner Response
BWLBManagement, Manager at Best Western Of Long Beach, responded to this review
Hello, Thank you for your feedback, we are happy to know you were able to take advantage of our park and cruise package, our package is surely a delight for all our guest sailing from long beach ports, since they can leave their vehicle here in our secured gated parking for up-to 7 days and on top of that our hotel also provide complimentary shuttle service both sides from cruise ports. Providing fast yet efficient personable service is one of our top notch priority, since we believe all our guests are entitled to it and we are happy to know you were able to notice that. I hope to see you soon, when your next cruise brings you back to long beach. Regards, BW Management
Rating

Suzi J, wrote review 13/02/2020

Great stay and staff

Used this hotel for our cruise departure. We drove and they provided a safe and secure area for parking for the week at an extremely affordable cost. We were a group of 16 and the hotel also provided ... more

Owner Response
BWLBManagement, Manager at Best Western Of Long Beach, responded to this review
Hello, Thank you for your feedback, we are happy to know you were able to take advantage of our park and cruise package, our park and cruise package is surely an advantage for all the people taking cruise from long beach port, since they can leave their vehicle here for one week in our secured gated parking, on top of that we do provide shuttle service both ways from cruise port. We are happy to know you found our staff attentive and felt comfortable in our rooms, we are looking forward to seeing you again. Regards, BW Management