28/05/2019 Venture208724, Prospect Hill, North Carolina
We checked in Saturday at 1am. Got unloaded got into our room and I crawled into bed to find sand all over the sheets. I called the front desk and the nice young lady brought us new sheets and pillowc... more
We checked in Saturday at 1am. Got unloaded got into our room and I crawled into bed to find sand all over the sheets. I called the front desk and the nice young lady brought us new sheets and pillowcases. She helped us change the sheets. My husband asked her if this has ever happened before and she said yes it happens all the time! The young lady said the manager would call me. I never heard from her and had to go to the front desk to see if she was in. I spoke to the assistant manager and she said they were made aware of the problem and someone should come and change out the sheets Saturday. I asked her did you think I was going to sleep in someone else’s dirty sheets? She said no I wouldn’t expect you to. I said we already changed them at 1:30am. She said she had to call the manager and would call me. She left a message and said they were giving us 10% off ever night. When I got my bill emailed to me because there printer would not print at check out. The discount they gave us at the end came out to less than 10% off.
BestWesternHotels, Corporate at Best Western Ocean Reef Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts