Dirty, lacking service - bring your own towels, toilet paper
Sheets were dirty. On the folding bed there was a used tissue and crumbs under the bed. Although we reserved a room for 5 (thru Expedia) the room only had 2 towels - for a suite that was advertised ... more
Sheets were dirty. On the folding bed there was a used tissue and crumbs under the bed. Although we reserved a room for 5 (thru Expedia) the room only had 2 towels - for a suite that was advertised for a max of 6 adults. When we called the front desk, we were told that their service folks were out and that it would "take a while". We had to call again later that night and finally the additional towels came. The air conditioning was very weak. There was only a partial roll of toilet tissue in the bath, no facial tissue. There was one small window AC in the bedroom that was meant for 4 adults. I can't imagine how it would feel in the middle of summer. I could have given them lower rating if not for the great location - right on the beach, walking distance from a Dairy Queen, short drive to restaurants and attractions. Also the room layout wasn't bad. Refrigerator was large, as was microwave. 3 sinks - inside bath, outside bath and kitchen. Shame it's not better managed. less
Cynthia Willis, General Manager at Best Western Ocean Reef Suites, responded to this review
We are sorry that you did not enjoy your stay. We are working hard to correct any issues presented to us by our guests. We hope that you will come back and give us another try.