Best Western Ocean Reef Suites

This hotel is very clean and very close to the beach area. It's an easy walk. Staff was great and breakfast was good. Hope I can go back some day soon. If you stay in late Fall or Winter you will get the best rates! less

We had nice room with a living area and separate bedroom space. From what we seen of the hotel most rooms had a ocean view. The only downfall was the hot tub was not operating and it was too cold and windy to use the pool. Our hot water in our room was only luke warm so showering was a bit of a cold one. We asked to have some turn it up or to look at it. But the temperature never did improve. We also kept hearing a banging noise we spent about 15 minutes walking around to see if something was blowing around from the wind. My husband finally went to the front desk in which the front desk lady informed us that the gym was above our room and maybe someone was banging equipment. She went with my husband to investigate the noise to find out someone never shut the door properly and the wind kept blowing it open and closed. After them shutting the door properly we never heard any more banging. Overall the hotel is nice and spacious. less

Rooms are great. Staff is great. A lot of little stupid things broken in room. Needs a little TLC. Pool advertised as heated, but wasn’t. There is no gathering place and no lobby, and those are my two biggest complaints. less

We had a great stay at the Best Western. We booked early for a trip in the offseason and got a great rate. Think we only paid around 140/night for an ocean view. We were a little worried reading the more recent reviews and the response from the BW saying there would be renovations coming in the fall. Thought it was going to be run down/dirty, but it was great (room 302). Really the only issues we had were with the doors. The door entering the room you had to forcefully push to open, and the door to the balcony you literally had to stand with both feet planted to push it open. We were worried the handle was going to break opening the balcony door. Actually not sure what they plan on updating. Our room was great. We booked ocean view and got the 3rd floor, so you could see the ocean, but one of the upper floors would be even better. Great view of the sunrise in the morning. Having the sitting area was nice. No need to be cramped sitting around on the bed like a normal hotel room. Everything was clean and in well working order. The furniture in the living room, the kitchenette area, bathroom, and bedrooms we had no issues with. The beds were very comfortable, and we slept great. Breakfast/laundry on the 3rd floor. Breakfast was good, and the two attendants working the few days we were there were nice. They had little cheese omelets three mornings, scrambled eggs another. Sausage every morning as well as biscuits/gravy and waffles (regular and a different flavor every day-blueberry, banana nut, strawberry). Other assorted continental breakfast items. Washing machines took credit cards, but driers didn't. Went to front desk for change, they were out. She had $1.50 in quarters in her purse, so we took that and gave her $2 and had a couple in the car. Change machine would be nice. Convenient beach access. We made our way to the first floor then walked through the pool out that exit and up over the dune. I'd say from leaving the room on the 3rd floor to being on the sand was only a few minutes. Pool area was nice. Plenty of seating around the pool so we relaxed there a bit too. Enjoyed a little dip in the pool, relax in the hot tub. Didn't hear any noise from nearby rooms except for their door which as I said was hard to open and closed hard. Plenty of parking, and two elevators. One on each side of the hotel. We walked down the stairs, and used the elevator to go up. less

We booked this room last minute, thanks to having to change plans around because of hurricane Dorian. When we got here we were advised that some of the rooms had damage because of the hurricane, and to bear with them. Not expecting anything great, we walked into our room and were so pleasantly surprised. Our room was so nice, and had no signs of damage. The room itself was very clean and modern, we wished that we had come here the night before, too. The woman at the front desk, Laurel, was so nice and helpful too. We would 100% consider coming back here if we found ourselves in the area again. less