Best Western Ocean Reef Suites

Pool pump broken cloudy water couldn't use pool on our family vacation. Litter in our ground floor porch area. 1 of 2 Elevators didn't work. But we did have a nice ground floor suite we easy access to the beach. less

The front desk refused to give my teenage daughter more towels when she asked for some. Our bathroom had gotten wet after one of us showered and our 13 year old used our extra towels to clean it up, so we needed more. I have NEVER heard of a front desk NOT giving more towels when requested. less

Hotel is in a great location. We have been returning to this hotel for the past few years. Love that the hotel is all suites and gives extra space especially when traveling with the whole family and has a Murphy bed. I am becoming very concerned that each year the property is less and less maintained. Property has 2 elevators but one elevator was not running the entire time of our visit and it seems has been broken since we were there last year as it was not running for our entire visit last year either. Property is supposed to be non-smoking but smoking was rampant throughout the property and little was done to stop it even though you have to initial that you are subject to a $500 fee if you are found to be smoking on property even on balconies. Rooms need maintenance and maybe some new items. Room that we were in was missing hooks on the doors and shelves in the bathroom along with missing lamps and some of the balcony furniture. It is a beach location and I’m sure rooms are hard to maintain throughout the summer and that is understandable. The issue is that it seems to me that maintenance issues are ongoing and not happening from year to year. The rooms were in much better shape 3 years ago in August when we stayed there for the first time. Breakfast is STILL a joke. It used to be in a wonderful room on the 3rd floor where you could look out on the Wright brothers monument and have a hot breakfast with lots of options to a crowded cold nasty breakfast in the lobby. less

This place is definitely outdated and rough, but staff was very accommodating! Anytime we needed something, we got it! Your on your own for housekeeping, so definitely bring clorox wipes and anything you want, especially having small kids! Mostly disappointed in the pool because the water was cloudy, so our family stuck to the ocean the whole time! There was a kid under the water and I couldn't see him! That was a huge bummer because we booked because of the pool! Keep luggage closed!! Spiders and palmetto bug galore! Overall, great location and accommodating staff, but unfortunately we wouldn't book here again. less

There are lots of pros and cons to this place but nothing that would make me write a review. Except the fact that no matter how long your stay housekeeping will not enter for any reason to do any cleaning. So here I am on day three of my vacation with the borrowed vacuum and broom and fresh trash bags and bag of clean towels turning over my own hotel room. The management says this is because of covid. I offered to totally vacate the room, even all of our things, in a pretend checkout, for a full turnover of the room today, halfway through our stay. The answer was, "Absolutely not." less