Best Western Ocean Reef Suites

107 S Virginia Dare Trl, Kill Devil Hills, North Carolina, 27948-7892, United States
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Best Western Ocean Reef Suites

Stay at this all-suites, beachfront Kill Devil Hills, North Carolina hotel providing full-service amenities and convenient access to key area attractions.

Located on the rustic Eastern coast of North Carolina, the Best Western Ocean Reef Su
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
107 S Virginia Dare Trl, Kill Devil Hills, North Carolina, 27948-7892, United States

Reviews of Best Western Ocean Reef Suites

Traveller Overview:
4.0 Rating: 1102 reviews
Excellent 43%
Very Good 31%
Average 11%
Poor 6%
Terrible 7%
Rating

pinoydad, wrote review 30/09/2020

Dirty, lacking service - bring your own towels, toilet paper

Sheets were dirty. On the folding bed there was a used tissue and crumbs under the bed. Although we reserved a room for 5 (thru Expedia) the room only had 2 towels - for a suite that was advertised ... more

Owner Response
Cynthia Willis, General Manager at Best Western Ocean Reef Suites, responded to this review
We are sorry that you did not enjoy your stay. We are working hard to correct any issues presented to us by our guests. We hope that you will come back and give us another try.
Rating

Leslierae2014, wrote review 29/09/2020

Will not stay here again

I will say the majority of the staff were extremely nice! Except for one staff member named Gail. She yelled at the customers and did not want to be helpful. The room we stayed in was very DIRTY. Thei... more

Owner Response
Cynthia Willis, General Manager at Best Western Ocean Reef Suites, responded to this review
We are sorry that you did not enjoy your stay. We are working hard to correct any issues presented to us by our guests. We hope that you will come back and give us another try.
Rating

bsearched, wrote review 24/09/2020

Not Impressed At All

You ever book a hotel based on high reviews and then you stay there and are like, "huh? I dont get it?" Well this was that hotel for me. At the time of booking, this hotel was averaging 4 out of 5 on ... more

Owner Response
Cynthia Willis, General Manager at Best Western Ocean Reef Suites, responded to this review
We are sorry that you did not enjoy your stay. We are working hard to correct any issues presented to us by our guests. We hope that you will come back and give us another try.
Rating

HarryLeland_nc, wrote review 23/09/2020

Read the COVID changes

I did not read Covid changes that said room was not serviced daily unless requested and breakfast was water, fruit and a muffin. They could have at least had fresh towels daily. The room was nice bu... more

Owner Response
Cynthia Willis, General Manager at Best Western Ocean Reef Suites, responded to this review
We are sorry that you did not enjoy your stay. We are working hard to correct any issues presented to us by our guests. We hope that you will come back and give us another try.
Rating

787DeeS, wrote review 15/09/2020

3rd Time Not A Charm

Let me begin by saying this review is not reflection off Gail and the Front Desk staff. They worked to please us and help us in many ways. They even adjusted room rate. It would have given it a one i... more

Owner Response
Cynthia Willis, General Manager at Best Western Ocean Reef Suites, responded to this review
We are sorry that you did not enjoy your stay. We are working hard to correct any issues presented to us by our guests. We hope that you will come back and give us another try.