Best Western Ocean Reef Suites

I have stayed at this hotel every time I come to the beach. This hotel was the best. I had not problems. I needed trash bags they were there. I needed towels there were there. I will always stay at this property every time I go to the beach. less

Was better than I could have ever expected! Great service wonderful facility and the gal at the front desk couldn't have been nicer. We arrived after booking on BW website and our room was perfect. The computers were down when we got there and the gal at the front fesk did every thing possible to make us comfortable until they were working. less

This hotel is right on the beach. Every room has a terrace and wonderful views. It’s an old hotel and the staff is very nice. It could use a little sprucing up and more lighting in the rooms. But, all in all, worth the money less

We checked in Saturday at 1am. Got unloaded got into our room and I crawled into bed to find sand all over the sheets. I called the front desk and the nice young lady brought us new sheets and pillowcases. She helped us change the sheets. My husband asked her if this has ever happened before and she said yes it happens all the time! The young lady said the manager would call me. I never heard from her and had to go to the front desk to see if she was in. I spoke to the assistant manager and she said they were made aware of the problem and someone should come and change out the sheets Saturday. I asked her did you think I was going to sleep in someone else’s dirty sheets? She said no I wouldn’t expect you to. I said we already changed them at 1:30am. She said she had to call the manager and would call me. She left a message and said they were giving us 10% off ever night. When I got my bill emailed to me because there printer would not print at check out. The discount they gave us at the end came out to less than 10% off. less

It was a very nice stay. Hotel was right at the beach. The room very clean. Nice staff. Very close to restaurants and shopping. Wifi was not good. But great stay overall. I would revisit the hotel again. less