Best Western Burnley North Oaks Hotel

Corridor by toilets stank of stale urine as did floor in bathroom and outside under the front porch. I shared a bedroom with daughter. Hotel was informed that the sofa bed would be used but we had to ask for bed linen. We then found a pair of boxer shorts at side of the bed. OMG The stained glass window is lovely but everywhere else looks sad & tired. At 7am Sun morning the toilets on ground floor were dirty, 4 glasses left in there frm night before. Doubt very much whether we will return less

Even though hotel listed, dark wood, lots of stairs which doesn’t help if you are disabled. Requires some decor changes. Food was excellent, pool/gym were good I would stay there again. Staff in restrauant were very helpful n polite good customer service. Some of the staff on reception were good but may require more training in customer service. less

Visited for a mid-week overnight stay with my partner having been in the region to attend a family funeral. After a long and stressful day, it was particularly nice to experience really top notch service, especially from the young lady on reception. I believe her name was April. Extremely accommodating, polite and helpful. The room was extremely nice for the price. Would stay again. less

Hotel and room very nice had a really good night sleep, breakfast was good big portions, the murder mystery night what a let down the food was very small portions, sorted staffed so waiting a very very very long time to get a drink only a person behind the bar, disco finished at 12 I got told 1, they said they would do something nice for my sister's birthday she got nothing and I mentioned it to the staff the Saturday night, so Saturday was a let down Sunday was OK use the steam room etc, it was the first time doing a murder mystery night less

I stayed here with a colleague recently whilst working nearby. I chose this hotel due to the location primarily. The hotel has plenty of easy parking and is easy to find. The rooms were spacious and clean and well equipped. All the staff were very friendly and the breakfast was superb. less