The worst nights sleep at a hotel in ages
17/08/2019 ianholloway2011, Reading, United Kingdom
Hotel room was OK, it looked a little tired and in need of renovation and a lick of paint. The bathroom looked very tired. I believe other rooms have been renovated looking at the pictures advertised ... more
Hotel room was OK, it looked a little tired and in need of renovation and a lick of paint. The bathroom looked very tired. I believe other rooms have been renovated looking at the pictures advertised but unfortunately I wasn't given one of them
Spa facilities were good.
Dinner was bland and boring, I did ask the bar man how the Chicken Jalfrezi was and was told it was good. When it arrived, the sauce had no flavour at all, and tasted like a cheap jar of sauce from a supermarket.
I had the worst nights sleep in a hotel I think I've ever had, all I kept hearing from about 10 PM until around 12:30 AM/1 AM was constant doors slamming very loudly from other residents and I could hear them above my ear plugs which is completely unacceptable. The hotel really needs to look at their soundproofing.
Breakfast was good with lots of choice and the staff were really friendly and helpful. Just disappointed by dinner and the noise. less
OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for your review of the hotel. I am sorry you had a less than pleasant stay with us. We do have a refurbishment under way and your room is scheduled to be refreshed within the next two weeks.
I am happy to read that you found the leisure club and breakfast facilities to your liking.
We will certainly look into your comments regarding sound proofing, however, what we also find a lot of, more so these days, are a minority who are less than respectful to fellow guests and ensure that everyone has to hear them. It is a source of frustration for those who are respectful. Thankfully, it is usually few and far between, but all the same, I can empathise with your comments.
I am sorry you didn't find dinner to your liking. I can assure you that we source our ingredients from renowned suppliers who provide us with the highest quality products. Sometimes, it can be personal taste, but I have forwarded your comments regarding the Jalfrezi to the Head Chef for review.
Thank you again for your review and constructive feedback.