Good value for money on voucher
13/07/2016 Happytravellers8A, Greasby, United Kingdom
We visited here due to a travel-zoo voucher which gave us a two night stay with excellent B and B rate . Overall a very pleasant stay . Staff were extremely friendly and helpful. Reception staff were... more
We visited here due to a travel-zoo voucher which gave us a two night stay with excellent B and B rate . Overall a very pleasant stay . Staff were extremely friendly and helpful. Reception staff were very welcoming as were breakfast staff. Rooms were clean although very warm and we had to leave window open all night to compensate. We were given a room right at end of corridor near to laundry room so there was a lot of noise disruption with room next door being accessed regularly. My main observation was initial first impression of the hotel wasn't good and could be improved. The office behind reception was visible to guests walking up to hotel as blinds were open. You could therefore see untidy office with dirty windows and peeling stickers as the first impression of the hotel. Later the blinds were closed which masked the office which was a much better approach to the hotel. Just an observation as when guests see office it's not a great first impression. Once in the hotel reception staff were very welcoming. Hotel was quite traditional with chesterfields and stained glass but it is tired in places. Breakfast was ok but mine wasn't too hot in temperature. The chairs in dining room were not very comfortable as very little cushioning so this did not encourage me to eat in the restaurant in evening which we had intended to do on second night. The restaurant prices were quite high too but having not eaten there cant say if this was value for money or not. All in all we had a pleasant stay which predominantly was due to the pleasant staff and as it was good value for money with travelzoo voucher. less
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review your stay with us. I am sorry to hear that you faced some issues with your room allocation and this will be looked at to nullify the noise coming from the laundry room. I have also begun pricing up new restaurant chairs as comfort is of the highest priority to us, I am of course pleased you found the overall stay value for money with your travelzoo deal and of course I am glad the rooms were cleaned to a high standard.
I have noticed myself about being able to see the office from the outside and we are having it decorated in the coming weeks to look more appealing to guests. I am delighted you found all the staff to be pleasant.
Best Western Oaks Hotel