Attended a wedding on 4th may 2019 in the Archives, firstly the bar wasnt even properly stocked, no bitter only one lager or cider on. After the ceremony there where no bar staff on bar so I complaine... more
Attended a wedding on 4th may 2019 in the Archives, firstly the bar wasnt even properly stocked, no bitter only one lager or cider on. After the ceremony there where no bar staff on bar so I complained to reception, i was told they knew and someone would come but nobody did so we went to the upstairs bar which was nice and warm but they had no Malibu or disarronno the bar man then went wandering off to look for some so we where left stood waiting for 10 mins till he came back to be told there isn't any so my daughter ended up with a cheap and nasty rhubarb gin, why when you know you have 3 weddings on not have your bar stocked? We had a carvery for wedding breakfast which was just ok, beer was put on the table and waiters came round with wine but one of our party wanted a wine and was refused not very nice.
The evening buffet was awful mini pizza, mini burgers and mini hot dogs, frozen pizza and frozen burgers the tinned hot dogs cut up to fit a bit of bread roll not nice at all, there was 2 doors open in the evening which made the evening reception room very chilly, a few people left because they where cold seems you cater for people who smoke and dont care about the older generation who need to be warm. I would not recommend this hotel for a wedding less
OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for your review of the hotel. I think the word "shambles" is a little harsh, as the wedding went off extremely well, and we received generally high praise and most importantly, the Bride and Groom were happy.
The evening buffet was chosen by the Bride and Groom. Catering for all tastes is one of the most difficult things to do, and I'm sorry your tastes were not met here.
For clarity, we had 2 weddings on the day in question. The Bride and Groom were quite specific in their requirements for who had wine and/or bottled beer and to which amounts of each. I am aware of a table which was refused wine, and the Bride advised the table accordingly.
I think your comment regarding guests who smoke to be wholly unfair, as we cannot police the movements of smokers throughout the entire evening, and maybe all that was required, was for you to ask them to close the doors, which I think is a civil request given the cold weather that weekend.
The residents bar was stocked up, but due to the fact this bar is a small bar, it doesn't take too long for it to be depleted, particularly with 2 weddings in situ.
Thanks for the feedback.