Best Western Burnley North Oaks Hotel

Everything I planned for the wedding went swimmingly and was possibly the only single reason we have a great day. I turned up the night before the wedding with my 7 bridesmaids, mother and mother-in-law to go to the spa, have a meal, sleep there and then get ready to go to the church in the morning, our day/night reception was also to be at the Oaks Hotel. As we came to check in - non of the rooms were ready, they were all dirty when we got to them. The spa was grubby. The evening meal was like children's play area food, the staff you could tell were all very new and not trained properly and did not know how to speak to customers. The room were ok, worn down like the rest of the hotel, but the bed was comfy and we slept well. In the morning we all got ready, the manager came to see how we were getting on as we'd ended up with a refund from the night before so he was probably just keeping us sweet. He told me that the honeymoon suit would be first priority to be cleaned. We headed off to the church. When we got back everything was great, had wedding breakfast etc. Come 1900 when the room was getting changed round for the evening do I wanted to go to my room and freshen up. My mum tried to make me wait longer knowing I would get stressed not being able to go up to my room as THE BRIDE and get myself sorted before the evening guests arrived. I went to the reception to ask what was going on with my room and that I wanted to talk to the manager right away. He came and I told him how this was unacceptable. Also the bar ran out of beer. The beer was cold. There were no staff serving behind the bar. Luckily this did not hinder our wedding celebrations to much. I would book this venue cautiously. I would be staying here again....EVER!!!!! less

After reading some recent reviews we were slightly worried and apprehensive about staying at this hotel, we had just had a Vegas trip cancelled so we booked some last minute UK hotels ranging from Luxury to Budget, this was our last location on our trip, upon arriving we quickly realised all was fine. So let’s set things right, if you are expecting an ultra-modern hotel then it is probably wise to choose something that isn’t a 200 year old building, if you want something quirky and value for money then this hotel will tick the boxes. Yes the rooms are probably getting dated now but our room was very spacious and clean, and for the money we paid then that’s all we could ask for. My only niggle would be the mattress was well past its best. Needs replacing as a priority. The hotel itself was a striking building with an amazing staircase with a huge stained glass window as a backdrop. Plenty of parking and a lovely lawned area that you can view from the bar and restaurant. We had a lovely evening meal and the staff were great, followed by plenty of drinks in the bar and the following morning we had an amazing breakfast where nothing was too much trouble. We had pastries and a full English cooked to perfection. The lady who looked after us was amazing. We didn’t use the leisure facilities so I can’t comment on them. Overall the stay was great, great food and location and if we were in the area we would use this hotel again. less

travelled with friends for a all inclusive 1 night stay and wow what a night. We had an absolute blast. Honestly one of the best nights we have ever experienced the food the drinks the room the hotel was all amazing. But what made everything so special was the staff one big special mention to Donna she went above and beyond for everyone that walked through that door making everyone feel they were all that mattered. She never stopped all night and had a fantastic relationship with all the staff who clearly enjoyed working along side her. you really need to look after this lovely lady because we honestly all felt the whole experience would not have been what it was without her. less

Lovely clean hotel, full of character. Great staff throughout, helpful, friendly and accommodating. Nice breakfast and evening meal, good bar. Nice room, comfy bed and clean modern bathroom with great power shower (room 364). Swimming pool on site. less

Staff were very attentive and the spa facilities were vey good. Breakfast was excellent. The only thing that may put people off is the very aging decoration and lack of plug sockets in the room. Overall a pleasant break for four nights. less