A lovely couple of nights away
We have just returned home after a few nights on the All inclusive stay. After a disappointing start, having booked an Executive room, the room was not what was expected for an upgraded room. We spoke... more
We have just returned home after a few nights on the All inclusive stay. After a disappointing start, having booked an Executive room, the room was not what was expected for an upgraded room. We spoke to Louise on reception and voiced our disappointment with the room, and without a second though she tried to make it possible for us to be re-roomed, however the only option was to go in a standard room for the night and on our 2nd and 3rd night we were put into a Suite (Rm 101) at no extra cost. The room was very spacious, with a separate lounge/sitting area with TV.
The food on the AI menu was the same each night, however it was very good food and the fish of the day which was Salmon was cooked to absolute perfection. The staff in the dining room all worked very hard and i would like to make a mention to Jordan and Donna who made sure that we had everything we needed and that our meals were cooked to our liking.
The leisure facilities were very relaxing, especially after a days golf and a day walking up Pendle Hill.
All the staff that we came in contact with all had a smile on their face despite the hotel being noticeable undermanned.
We would definitely stay at this hotel again if we are ever in the area.
I would like to say a big thank you to all the staff for making us feel welcome. less
simon milligan, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thankyou for taking the time to post a review on TripAdvisor after your stay with us at the Oaks hotel and leisure club.
It's fantastic to hear you had a really enjoyable stay and that the room you were moved to by Louise was nice.
I shall pass on your thanks directly to the team and in particular Donna and Jordan.
I do hope you return in the not so distant future.