Best Western Burnley North Oaks Hotel

Recently stayed with my sister whilst visiting some family, hotel is set in wonderful grounds and is a very imposing building. We arrived and went down into the leisure club staff very friendly facilities clean and well kept. We then headed up to the room and came down to eat dinner in the evening we were served by a lovely girl I think she may have been a manager she made us feel so welcome and nothing was a problem, I asked what her name was at reception and a friendly lady told her name was April, she was very warm and approachable and also the lady on reception very welcoming, well done April and thankyou for making our stay so comfortable. less

Arrived on Tuesday after the bank holiday my colleagues were already there and had reported that the hotel was okay? As we drove in I had a feeling of doom. It's a funny one because the hotel has lots of character, and I loved the Chesterfield furniture. However, my room didn't feel clean, all the public areas need hoovering and a good dust. I opened the wardrobe and the blankets were thrown in the bottom obviously not cleaned or even folded from the previous guests. The bar is not properly manned and you have to hunt round to find staff willing to serve you. I visited the pool and ot was only after I entered the water I noticed the brown mark around the waterline. Nothing smells fresh or clean, the loo in my room was grim. I dont recommend the place it needs more staff to keep it working. The staff though were friendly. less

Attended a wedding on 4th may 2019 in the Archives, firstly the bar wasnt even properly stocked, no bitter only one lager or cider on. After the ceremony there where no bar staff on bar so I complained to reception, i was told they knew and someone would come but nobody did so we went to the upstairs bar which was nice and warm but they had no Malibu or disarronno the bar man then went wandering off to look for some so we where left stood waiting for 10 mins till he came back to be told there isn't any so my daughter ended up with a cheap and nasty rhubarb gin, why when you know you have 3 weddings on not have your bar stocked? We had a carvery for wedding breakfast which was just ok, beer was put on the table and waiters came round with wine but one of our party wanted a wine and was refused not very nice. The evening buffet was awful mini pizza, mini burgers and mini hot dogs, frozen pizza and frozen burgers the tinned hot dogs cut up to fit a bit of bread roll not nice at all, there was 2 doors open in the evening which made the evening reception room very chilly, a few people left because they where cold seems you cater for people who smoke and dont care about the older generation who need to be warm. I would not recommend this hotel for a wedding less

Very pleasurable visit recently we had good meal in restaurant bank holiday was quieter day after hotel very busy popular night before travelled here on Saturday Met members of staff of reception. April and another lady from Nelson very welcoming and chatted friendly and changed noisy room for us as was a very rowdy inconsiderate extremely noisy guest all night banging doors changed room to one were offered we were first given this was massive much nicer than first one and better hotel than the 4star crown in scarborough which is 4 star that is lovely but has awful food no water orange air conditioning but still crown very nice but Oaks bst western hotel in Burnley is nicer than some BEST western in Cumbria and scarborough much superior has bottles water tea coffee massive tasty chocolate chip luxury cookies even fruit Apple orange cans of juice in bedrooms suites and coffee large television rooms overlooking we'll kempt grounds gardens and bug clean ensuites very soft beds so had excellent peaceful sleep and enjoyed room service meal in room at 8pm and we enjoyed spa facilities pool sauna steam room Jacuzzi The downside to that like many other hotels lots of locals too use gym pool spa besides guests if member of club so can get busy late afternoon like crown in Scarborough Was a delight to visit here and delight to meet two very very nice ladies on reception who also did other jobs to such as served in bar if hotel is quiet food is plentiful can opt from bar or restaurant menu and this hotel has lot of history attached to it has loads of rooms on various floors very clean comfortable and stylish very classically old worlds style oak panels very large impressive winding central stairway with beautiful stained glass windows telling story of Abraham and other picture stories reflected in impressive windows in central part of hotel up stairways Will revisit next time as ONLY visited spa pool in past but next time want a few days time out break or if here on business will return definitely and recommend other people should as well as I frequently travel a lot in past on business and have stayed in several run down holiday resorts but find this hotel is better than most Hotel is short taxi ride to Burnley railway a few miles away and is in its own grounds away from road and there is a hospital nearby along with other towns villages and hotel has lovely gardens car park too less

Just Returned from a stay with my husband, hotel is very conveniently located close to amenities. Granted the hotel is old but is in need of modernisation, reception staff very friendly though. My husband I checked in late and headed to the bar for a drink and ended up having a bite to eat, food quite nice and service was quick. The girl who served us on the bar and restaurant really made the stay for us we found out her name was April she was so pleasent with all the customers and took the time to inform us of local bus routes to the best of her knowledge. She was very professional and so bubbly she is a real credit to your team. Thanks Oaks Hotel we will be returning. less