We always book the Oaks, when staying in the Burnley & Pendle area, for long weekends and Best Western in general. This, initially, was for a 21st in the family and was booked long before COVID becam... more
We always book the Oaks, when staying in the Burnley & Pendle area, for long weekends and Best Western in general. This, initially, was for a 21st in the family and was booked long before COVID became a nasty word. Until Thursday of last week it was still in the balance but glad we made the choice to stay.
The staff couldn't have been more helpful and you'd never know that they were operating at reduced levels, in trying times, such was the professionalism shown.
We were fortunate to obtain an upgrade to a suite - room 101 - which is spacious, a separate bedroom, cupboards and large-screen tv, and a lounge/sitting area with slightly smaller tv, plus lots of cupboards which my wife tried to fully utilise, but I'm ahead of myself.
Check-in was painless having arrived early in the day - initially as we'd planned to visit family - but were able to leave out bags giving us the freedom to go out and about.
Due to lockdown restrictions some services were limited however, when asked, were readily replenished with items for the room.
Breakfast, again, was at table (in normal circumstances is buffet style) but all items cooked fresh, substantial and filling and worth the extra, especially when unsure what was open elsewhere for eating out.
The hotel is ideally located on the main local route between Burnley and Nelson, with bus stops immediately outside the grounds. For driving, easy access to the M65 motorway to Yorkshire eastbound, and to Blackburn, Manchester, Preston and M6 to the west.
Lots to do locally and beyond and close to Pendle Hill which is famous for its witches.
At the time of checking out staff were unsure of what the immediate future held for them, whether remaining open or having to close - hopefully remain open.
The hospitality industry has suffered terribly, as have many other industries, but hotels and similar are vital, not necessarily for the tourist market in the short term but, for travelling workers amongst others.
Our hope is that the Oaks continues for many years to come and look forward to spending more nights with staff who know how to take care of their guests. less
simon milligan, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Frank M,
Thank you for taking the time to post a review on trip advisor after your stay experience with us at the Oaks hotel and leisure club.
It's great to hear that your stay was perfect and you received 5 star service and accommodation from the team, its absolutely fantastic to hear your comments.
Just to let you know we are open and are staying open and following the government advice on just business accommodation.
We look forward to welcoming you back in the very near future.