Best Western Burnley North Oaks Hotel

Avoid avoid avoid, especially if you book through Booking.com Birthday ruined Hundreds of stairs Internet connection intermittent at best , not working floor 3. Moved three times...would have been more times if I had not been exhausted and did not check out after night 1 out of 6 Stairs huge and some carpet worn. Felt unsafe covid wise....as well as h&s. Huge bruises caused by supposed exec suite! Human previous inhabitant Scab, bugs, in exec room....dirt found in all rooms stains ?water on ceiling and in toilet. Half full liquid soap. Bed low uncomfortable, no lavender spray and comp toiletries because of covid.... Had to really fight hard to get refund of unused nights, booking.com useless, staff think the rate was discounted in some way even though paid extra so could cancel because of covid less

Stayed here for 2 nights on the All Inclusive Deal. Beautiful building with lots of the original features, Including the Stain Glass Window. Got to use the Leisure Facilities which were fantastic. Room was lovely and spacious, and very clean. Food was really good both in the evening and for breakfast. Great selection of drinks available. The staff are an absolute credit to the hotel. All of them so kind and welcoming. Especially Josh on reception, who couldn’t do enough for us. Cannot wait to return in the new year. less

hotel with great stained glass window and staircase. Food was good and staff very pleasant. Catered for gluten free. room and bathroom good if you can find them down long corridors. seat at same social distanced table for whole stay less

Sunday to monday afternoon. So we arrived Sunday afternoon we arrived in our bridal suit the room was very dated but very comfy the staff were friendly but short on staffing levels but did there best. tea and breakfast was lovely the pool and the jazuzze was very clean despite the hair dryers not worked because of covid but the changings rooms were clean. All inclusive package was good value for money. Check out was easy too. less

We have just returned from a lovely stay at the oaks hotel we had the all inclusive package well worth the money. What makes the hotel stand out is the staff very friendly and attentive would like to say a big thank you to Tanya she was the waitress on the evening meal and was also there for breakfast what a creadit to the hotel always cheerful and nothing was to much trouble.4 of us stayed for one night and will definitely be returning. Bedrooms where big and clean. The bar had a nice atmosphere really chilled out. Would recommend this hotel. less