Good Hotel, great service
12/01/2018 sauditaps, Wakefield, United Kingdom
I was visiting the area on business and was recommended the hotel by a work colleague that lived in the area. The hotel was about a 10 minute taxi ride from Burnlely (Manchester Road) train station co... more
I was visiting the area on business and was recommended the hotel by a work colleague that lived in the area. The hotel was about a 10 minute taxi ride from Burnlely (Manchester Road) train station costing £6 (taxi needs to be pre-booked as there is no taxi rank at the station) Is located on a main road, though set back from it and well sign posted.
Check in was a straightforward experience then headed off to my room which was at the back of the hotel. A considerable walk with a number of sets of stairs. Tried the key card, didn't work. Back to reception for a new card, then all the way back to the room to find that the issue was with the lock not the key card. The receptionist was most apologetic and gave me a complimentary upgrade to a premium room located in the main old building.
The room itself was large with views across the front lawn and over to the hills in the distance. The double bed was comfortable and there was a wide selection of complimentary drinks (tea, coffee, Harrogate spring water still/sparkling, San Pellegrino fizzy orange) as well as cookies and biscuit. The bathroom looked as if it had been recently renovated and looked very good indeed. When I stayed the room was lovely and quiet so got a good sleep.
I chose to eat in the bar. The drinks selection was nothing special with a few mainstream pump beers + usual spirits and wine selection. Service was good. In the end I chose a Cajun chicken and bacon salad with chunky chips. It was well presented and I really enjoyed the taste. I did not have to wait that long for the food. Pricing was typical hotel so no surprises there.
Internet access is free and I found it was good enough to browse and email both in my room and the bar.
Full English breakfast was of a good size and served reasonably quickly which suited me fine.
Checkout was straightforward, the receptionist was friendly and helpful throughout.
I stayed on a Sunday night (very few other guests in the hotel) and took advantage of their special advance booking price of £49 B&B. This is a bargain and I most definitely got value for money. If visiting the area again I would have no hesitation staying here again. less
BWOaks, Assistant Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel.
Customer service is something that we prise our selves on. I'm glad to hear that this shone through during your stay with us. Your comments have been passed to the necessary departments.
It's great to hear that the hard efforts of everyone are paying off.
Hope you're in the local area again soon so we can welcome you back for another stay on business or leisure.