Best Western Burnley North Oaks Hotel

A friend and I came here yesterday for the Groupon offer (spa and afternoon tea) - we had booked this online because it was such a great price at 12.50 per person. The whole of the booking went through Groupon and not much detail about the day was on their website so I phoned the morning of our booking to check what we needed and any other information. After spending an hour trying to get through, a woman answered and let me know that towels and hairdryers are provided, and that we'd just need bathing suits. However I had to amend our afternoon tea to a later time - it isn't made clear when you book the Groupon that you can use the spa at any time of of the day and that the time you book is for the afternoon tea. We arrived and headed underground to the spa. We were handed keys and filled out a form but no towels - I assumed they would be in the lockers. We got to the changing rooms and they were adequate, but very dated and all of the floors were very wet. The spa itself was fine; two jacuzzis, a 15 metre pool, a sauna and steam room. It was busy when we first went in (1.30pm) but people left about half an hour after. Our highlights were how big the pool was and the 'hidden' jacuzzi around the corner of the pool - it was nice and private so me and my friend could catch up. The sauna was also spacious. When getting ready, we realised there was no towels anywhere. When I had asked an employee for a towel she told me there was none left! Two minutes later she came back in with two hand towels so I had to dry off with those. There was no plastic bags to store wet swimwear but there was a swimwear dryer which was very convenient. The afternoon tea was nice - selection of sandwiches and cakes with scones (all store bought). Service very good, even though they firgot our prosecco and most of the tables were wonky - we had a ripped up beer mat under one of the legs! What was strange was that wedding guests were walking in and our of the room we were dining in - if I was getting married I wouldn't want guests having to walk through a room where other people in normal clothing were eating. Overall we had a nice few hours there but whatever the full price of this is, we wouldn't pay it. Oaks Hotel need to provide more detailed information to Groupon about the experience and the whole site is in serious need of a makeover - it would be nice for the building to maintain its traditional decor but it needs a lick of paint and a good clean. less

Where do I actually start, absolutely poor customer service the receptionist was so rude after having issues getting into my room all her answer was is your phone is deactivating the card when in actual fact after the 3rd time I got staff to come with me and was a fault with the door, disabled access well there ain't any to be told there are 3 small steps bearing in mind we had a wheelchair user, it's was actually 7 flights of stairs to what they class as ground floor no other entry was shown throughout our weekend of staying, waiting for a drink took 20plus minutes to find someone to serve us after going to the rude receptionist 3 plus times again, once getting served still took plus 10mins a drink as the bar attender had to keep leaving the bar for stock, no manger on site for me to even talk to was told I would have a manager on the Saturday but nothing once again when asked, on the only upside our 1 room out of 4 room we had was lovely and comfortable I personally wouldn't stay here again unless was my last option I definitely wouldn't recommend it either! less

Absolutely disgusting public hairs in the bathroom as in pictures below not the thing you want to see when you suffer from ocd and no staff to report it to after 10.30! Then the door on the hallway that doesn’t open then to top it off waiting 30 minutes to be served a drink at the bar due to no staff and only been here an hour less

I would like to give a mention to Tania, Tania is an absolute star, very helpful throughout my time at the hotel. She went the extra mile and even when the hotel was busy, she still always gave service with a smile. Tania is an asset to your company. Thank you for everything Tania. less

We stayed here for a long weekend that we got on a wowcher deal. It has reasonable size pool with a sauna and two hot tubs. The hotel does have a spa treatments available, but they are booked externally, so worth looking into if you want any treatments. The best thing for us was that the hotel staff were really friendly, particularly the reception staff, who couldn’t do enough for us. The food at this hotel was really good, it offers a cooked and continental breakfast in the morning, and has a restaurant in the evening. Our room was a good size, equipped with everything you’d expect in a modern hotel and had a decent en-suite. The only slight drawback was that It was tucked away somewhat through a labyrinth of corridors. I didn’t see any wheelchair access at anytime, so would be worth confirming for any disabled visitors looking to book. Overall an enjoyable stay with good food, relaxation and friendly staff. Would recommended. less