Best Western Burnley North Oaks Hotel

Lovely building great staircase. Lovely breakfast. Evening meal alot to be desired and housekeeping needs attention to detail. Lovely ladies at breakfast. Reception could do with some training in customer care less

Stayed here for 1 night. Nov 19. Stayed in room 162. The room itself was very big, only set back was the dated bed surround. Old and dark. Made the bed seem really small although it was a proper double bed and very comfy. Can't comment on the breakfast as I didn't stay for it, early exit 😉 on the whole a nice hotel with very friendly staff. Big well done to mollie the bar staff she was very friendly. less

Stayed here when attending a wedding. The entrance was grand but the hotel over all was dated. If it had been half the price I would have been ok but I think it is overpriced for the quality. The bedroom was clean and tidy but old fashioned. The room was far too hot even when we turned the radiator off. The next doors bathroom when the toilet was flushed shook our whole room! The carpets throughout are not good if you suffer from vertigo!! The breakfast however was nice, freshly cooked and hot with plenty of choice which redeemed the stay. Could not fault the very friendly staff either. less

The hotel is very imposing from the outside and the décor is a little tired inside. However the staff are friendly and helpful. The swimming pool in particular is a great bonus and the spa offers excellent facilities. In an evening and morning it was great to be able to take advantage of these. I was visiting family so didn't try the food but the menu looked nice. Reception staff very helpful and resolved the couple of issues I had - very minor ones - quickly and efficiently. Would stay again - good vale. less

Enjoyed a one night stay over on a great deal. On arrival at the hotel it was obvious that there was a staff shortage as we were greeted by Stuart on the Reception Desk, who was also covering the bar and waiting on at dinner. Hats off to Stuart who coped admirably in his tasks! As check in was 3pm, by the time we checked out the Leisure Club, hoping for an afternoon swim, we were informed that due to the shortage of staff, the facility was closing at 5pm, not 9pm, as stated on the website. Other than that, our room was very clean..bigger than average with a king size bed, lovely bathroom and view overlooking the gardens. The restaurant was not in use, due to the low volume of guests (Sunday evening stopover), but Stuart informed us that we could dine in their if we chose. We dined in the bar area and the meals didn’t disappoint. Breakfast too was fit for a king. Lots of choice and good food. All in all, a great place to stay. Thank you :-) less