Best Western Burnley North Oaks Hotel

Every care taken to make our stay perfect. Surroundings lovely and food delicious. Good location for getting to Forest of Bowland and the Yorkshire Dales. The hotel itself was once a mansion and can cater for all events. Good leisure facilities. less

Really nice hotel but evidence of a it being a bit tired. I cannot find anything to really complain about except that the piped musak at breakfast and diiner is innapropriate and intrusive. I guess it was chosen by one of the teenage restaurant staff. The bedrooms are a bit hot and the duvets are too heavy but that may be just me. I would not hesitate to stay there again, the staff are lovely and really helpful. less

Hotel room was OK, it looked a little tired and in need of renovation and a lick of paint. The bathroom looked very tired. I believe other rooms have been renovated looking at the pictures advertised but unfortunately I wasn't given one of them Spa facilities were good. Dinner was bland and boring, I did ask the bar man how the Chicken Jalfrezi was and was told it was good. When it arrived, the sauce had no flavour at all, and tasted like a cheap jar of sauce from a supermarket. I had the worst nights sleep in a hotel I think I've ever had, all I kept hearing from about 10 PM until around 12:30 AM/1 AM was constant doors slamming very loudly from other residents and I could hear them above my ear plugs which is completely unacceptable. The hotel really needs to look at their soundproofing. Breakfast was good with lots of choice and the staff were really friendly and helpful. Just disappointed by dinner and the noise. less

excellent comfy rooms great clean bathrooms comfy beds great selection of tea coffee and leisure club available. Breakfast was good quality cooked and self serve continental part. Plenty of selection Lovely towels and furnishings in the rooms less

I stayed for 1 night and I will not be staying again. I had a room for 2 adults and 1 child. The rooms were outdated, the pull out had a paper thin mattress and there was no bedding so I had to find my way back through the maze of a hotel to order extra bedding. The coffee in the room was for a decafetiere not instant so I had to go to reception AGAIN to get coffee. For the price I paid I expected a vegetarian option more than vege sausages or fruit. There was NO gluten free option and no warning for allergies. The food was massively overpriced and poorly cooked. The bacon was dry and everything else was watery or oily. My daughter had pancakes that were dry and service was poor. We had to wait for someone to take our order and wait again for sauces and again for cuttlery. My disabled partner would not be able to come as there is NO disabled access except a fire door which is locked at 9pm. He cannot get to the swimming pool or gym room and would not be able to see the architecture that they so pointedly brag about. I have stayed in many a hotel and would prefer Travelodge or Premier Inn over this place any day. I feel they have made the extremeties to look appealing without having the service and quality to follow less