Everything I planned for the wedding went swimmingly and was possibly the only single reason we have a great day.
I turned up the night before the wedding with my 7 bridesmaids, mother and mother-in-law to go to the spa, have a meal, sleep there and then get ready to go to the church in the morning, our day/night reception was also to be at the Oaks Hotel.
As we came to check in - non of the rooms were ready, they were all dirty when we got to them.
The spa was grubby.
The evening meal was like children's play area food, the staff you could tell were all very new and not trained properly and did not know how to speak to customers.
The room were ok, worn down like the rest of the hotel, but the bed was comfy and we slept well.
In the morning we all got ready, the manager came to see how we were getting on as we'd ended up with a refund from the night before so he was probably just keeping us sweet.
He told me that the honeymoon suit would be first priority to be cleaned.
We headed off to the church.
When we got back everything was great, had wedding breakfast etc.
Come 1900 when the room was getting changed round for the evening do I wanted to go to my room and freshen up.
My mum tried to make me wait longer knowing I would get stressed not being able to go up to my room as THE BRIDE and get myself sorted before the evening guests arrived.
I went to the reception to ask what was going on with my room and that I wanted to talk to the manager right away.
He came and I told him how this was unacceptable.
Also the bar ran out of beer.
The beer was cold.
There were no staff serving behind the bar.
Luckily this did not hinder our wedding celebrations to much.
I would book this venue cautiously.
I would be staying here again....EVER!!!!! less