Good but be careful if you have mobility issues.
11/08/2016 Fleur98, Ripon, United Kingdom
When I booked this I asked for a walk in shower because I am not too mobile and use a walking stick. Our room was accessed by lots of stairs which wasn't brilliant but manageable ( only just) The roo... more
When I booked this I asked for a walk in shower because I am not too mobile and use a walking stick. Our room was accessed by lots of stairs which wasn't brilliant but manageable ( only just) The room was excellent, spotlessly clean with everything we needed except it looked out onto a brick wall. Absolutely no view at all, just a brick wall three feet in front of our bedroom window. To be honest it didn't really matter to us, but as it is the only room kitted out for people with mobility issues it is a shame that there wasn't a good view of the garden.
A member of staff saw me struggling with the stairs and showed me a short cut that only involved 18 steps, it was through a function room so there must be times when the room is in use so you have to take the long hike.
We thought the breakfast was excellent and the staff friendly. We didn't eat in the hotel but my husband thought £9 for a fish finger sandwich was a bit dear.
On check out when I explained that the stairs made difficult for me to access our room there was a man in a paint stained shirt behind the desk who said I could have used the door near our room that said ' door alarmed ' which would have meant I could have avoided the stairs. Perhaps it would be a good thing to explain to guests like me that the door is only alarmed at night and that it would be fine to access the room via this door.
We did enjoy our stay though! less
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for your review and I am glad you enjoyed your stay regardless of the stairs.
I have taken your points on board for future reference.
The brick wall is an issue but unfortunately it is the layout of the hotel but we are at present looking at ways to improve the view.
I will pass on your positive comments to the staff and hopefully we can welcome you back in the future.