Best Western Burnley North Oaks Hotel

We stayed as a family at this hotel about a week ago . The hotel is very impressive from the outside and has a beautiful sweeping stair case inside . I had called ahead to ask if the hotel had air conditioning and I was told yes .. Unfortunately I should've said in the bedrooms . The bedroom we had was more than adequate for what we had paid but had no air conditioning , I saw a fan outside and fetched it into the bedroom with me . The room was clean and had lovely toiletries in , Plenty of tea and coffee . The view was poor and of a brick wall but again it was adequate for us . The meal at night was good , There was enough choice of starters mains and sweets . I had to ask for a portion of veg and I don't know whether this was because it was not with the meal or it had been forgot . The nights sleep was difficult because it was so hot without the fan we couldn't have stayed .. Which is no fault of the hotel . Breakfast the next day was excellent , Buffet style and plenty of it . Staff were constantly topping up food . There was fresh yoghurt's and fruits , Cereals and pastries , Then hot food as well as a toasting machine . The night we stayed this hotel was busy there was two weddings and a family celebration on at this hotel it was clear that there was not enough staff to cover all the events as well as the dining room and bar . One young man in particular who I think was Ethan worked incredibly hard in what were difficult circumstances .. He had two very difficult customers to deal with in the dining room and managed it well to say he was the age he was . To sum up .. This is a lovely hotel .. The staff are very nice and friendly I would go back to this hotel but I personally would pick a better room and pay more for a better room type and air conditioning . If I had mobility issues or was a wheel chair user I would insist on a low level room because of the age of this hotel it has stairs that are all over the hotel and on different levels .. You would have to ask at the time of booking for a disability accessible room I didn't see a lift to the rooms but a ramp at the front entrance less

I had booked the hotel due to the excellent reviews of the pool, as my 7 year old loves to swim. On arrival, at 7pm, we were informed that children are not allowed into the pool after 7pm, which I was disappointed to hear, although the receptionist called down to the pool staff to request we be allowed to use it. Apparently, had there been corporate guests staying we would not have been allowed to use it. We were told we could use the pool freely the next morning. In the morning, my daughter was excited to swim again but when we got to the pool at 10am there was an exercise class on in the shallow end with extremely loud music which, due to her auditory processing difficulties, scared her. The member of staff on at the pool told us we should come back in half an hour and we could use the pool then. I informed the receptionist I was not happy but we would wait as my daughter was so looking forward to swimming. The receptionist was very apologetic, assured us she would fetch us as soon as the class was over, and brought us complimentary drinks from the bar. Shortly after this, she approached us and said that another class was starting 15 mins after the first but we could hurry in and have up to 15 mins in between classes. We tried this but the ladies for the next class were taking up the shallow end ahead of their class starting (its a small pool) and one was very rude about us having drinks by the pool, and had the staff remove them. So we did not get to use the pool, we were complained to bitterly by another customer, and we did not get to drink our complimentary drinks! I asked to speak to the hotel manager. The general manager did not make herself available but the deputy manager and receptionist were very apologetic and really very kind. My husband and I have Best Western memberships, but I will be very wary of using BW again after this appalling experience. Very disappointing. less

Great stay over, the food and service were superb. We booked the massage treatments on offer and really enjoyed the weekend. The leisure facilities are great and the staff were very friendly, helpful and efficient. Thanks for making our weekend a wonderful treat. less

We have just got married here on Saturday and the rate of service is exceptional. Everything was on time and beautifully made from the ceremony, the wedding breakfast to the reception and the rooms. All the staff were very helpful throughout the day and night. The wedding packages are good value for money. Definitely a 4 star service. Jesse & Craig Brough less

We had a surprise 60th here for a friend. Oh my goodness! This place is amazing! Where do I start? From the magnificent buildings, grounds and the service inside! We were pleasantly surprised! This was a package which was all paid for so the hotel catered for food as well. The food was well cooked. The only downside was that the vegetables were overboiled but I suppose it is difficult when catering for a large number of people. I would love to stay here sometime. less