Best Western Oaks Hotel & Leisure Club

The hotel is a good location for Burnley and the only reason I stayed there was for work.... Firstly the staff are great, kind and nice people. As Northerners they do speak slang some times but I like that! The hotel itself is dated, looks like it could be shut down in 10 years tbh... My room was like a maze to get to, I'm pretty sure it was on the ground floor but you have to go up, down, up then down then round it's stupid. My room again was dated but was enough for a night. The toilet flush was loud and went on for 5 minutes after. The hot tap sounded like a roller coaster trying to get water out and the tv was the size of those ones on the back of an airplane. I was shattered and to be fair the bed was comfy, that was until the headboard fell if the wall in the middle of the night, picture attached!!! Dreadful! The spa is ok. The pool area and sauna etc is small but nice! The gym has all the equipment but is the size of a shed. And the equipment looks like it was bought when the hotel opened and hasn't changed. I think the leisure club has a membership and honestly I used it because it was included but if people genuinely pay for that then you must be deluded! Lastly the food...I ate in the restaurant as Burnley has zero to other anyway! I had a steak and for the price I could have bought everything at McDonald's. The steak was chewy and horrible! The Diane sauce was water with mushrooms in it, even my favourite Sticky Toffee didn't taste like anything. I had the breakfast (included) and the sausages were vile and even the ketchup was budget and tasted wrong! The continental breakfast was one of the worst I've ever seen. This hotel is an absolute joke for the price, I've stayed in hostels around the world for a 10th of what I paid here and they were better!!! Think before you stay here! The only reason I give this one star is because the staff are nice. For a Best Western my stay was not what I expected. I doubt I'd go back to one to be honest after this one! less

We stayed here on a Sunday night using their Sunday stopover deal - breakfast, dinner and a bottle of wine for two were included in the price. They kindly agreed to putting a travel cot in the room for our 2 year old and we just paid extra for her evening meal. A double room would have cost £69 for the deal but we upgraded to a premium room (the deal cost £99) which included a very first floor large room, views over the garden and extra toiletries, drinks and snacks. Our first floor room was stunning, although there was no lift. Ground floor rooms are also available. The setting is beautiful, large green grounds (perfect for running around) outside the beautiful grade 2 listed building with an impressive staircase and stunning stained glass. The building, especially near the leisure facilities, was a little tired in places but this had no impact on our visit. Use of the leisure facilities is included, children are allowed to use the pool 7am to 7pm and there are also adult only jacuzzis, steam room, sauna and gym. They provide towels and locker keys free of charge. The kitchens are very accommodating in their provision for toddlerdom and pregnancy, although we ended up not needing amendments. We were very pleased with the standard of food, especially given the price, and enjoyed the bangers and mash and child meal. The included wine was also surprisingly ok. Breakfast was particularly good, extremely friendly staff with a great range of continental and cooked breakfast. And a great music soundtrack including Bros! This isn't claiming or trying to be a five star setting, but it offers a great value calm and pleasant setting suitable for business and leisure visitors alike, and completely suitable for families. Staff were unerringly friendly and interested, highly recommended. less

No lifts. Be prepared for long walk to your room up and down stairs which is not easy when carrying heavy bags. Even worse when you eventually reach room to find keycard won't work and you have to traipse back to reception to get card reswiped. This happened twice. Room however was lovely but no bottle of water in room. Also having decided to have room service and deciding what to have, somewhat annoying to find out what I chose they didn't do as it was an old menu in the room!! In fairness staff offered to send a menu to my room but they advised this may be a while as they were busy. I gave up and went without all together. Overall nice hotel but more attention to detail is needed. less

The hotel had a lot of character, no lift so lots of stairs. It reminds me of a maze. We had room 144 suite which had a four poster bed. This room was lovely. In the spa we used saunas, stream room, pool and jacuzzi. There was also a gym plus a beauty parlour. My husbands meal was nice but I had ham and mushroom pasta which was horrible. The sauce was like water and only one piece of ham. But can't complain as only paid £85 for night with free bottle of wine and meal from wowcher. less

I bought a wowcher deal as part of a weekend away for me and my husband. My expectations were quite low considering the price I paid and was just happy I had such a bargain. When we arrived we were greeted by reception who were lovely and polite and helpful. Told us everything we needed to know about the facilities and meal times etc. The room itself was absolutely fine no complaints there, except perhaps the bed was a standard double. Me and my husband are both tall and so noticed the difference, but other than that absolutely fine, in fact when we mentioned this to reception when we checked out they said if we stay again we can call and arrange for a larger bed in a different room, which I thought was very attentive. The room was very clean. We had a ground floor room near to the pool facilities and had a lovely view from our bedroom of the garden. The facilities as a whole were a bit on the tired side, but clean. They have a swimming pool, gym, sauna and steam room and two Jacuzzi's, all of which were good. In the evening we had a three course meal and a bottle of wine. The staff were super friendly and helpful. The meal was delicious. In the morning the breakfast was of really good quality. The bacon was excellent, sausages also very good. There was a continental selection and even smoothies. Really good choice. Overall I highly recommended this place for the friendly professional staff and what the hotel offers as a whole for a very reasonable price. We will be returning. less