Best Western Oaks Hotel & Leisure Club

Can't believe that they are incapable of travelling training staff how to use a coffee machine. In the end just stopped asking as it was getting embarrassing. The fact that the staff just said ye will ask someone and just continued to serve other people. Not the standard I would expect. less

Access from the M65 is easy and quick. The building is imposing and reception was good. To get to our room we had to first go up a few flights of stairs (Which were quite grand) but then we had to go back down several flights of stairs to the ground floor at the rear of the hotel. We had the room at the end of the world. The room had a double bed and a bunk bed. Facilities were OK but those which you would expect in a 3 star hotel. The fire alarm went off in the early hours and we of course had to make our way to the assembly point. After perhaps half an hour we got the all clear. No explanation and non the next day. The bar staff were very pleasant and friendly. Parking is OK. The leisure facilities are welcome but the service there was less than good. Some people before me and therefore myself had a long wait to gain entry because there were no staff at the reception. The facilities themselves are better than some and worse than others. Adequate. less

This is a lovely hotel, one of the best in the area. Very comfortable. Lovely staff. Fantastic breakfasts. Highly recommended as base the explore,the beautiful countryside or visit local attractions. There is plenty of car parking. It's handy for both Burnley and Colne / Nelson. You will need a car or of course you can walk. less

The staff here are fantastic. Food good, amazing breakfast value Spa God with pool, 2 jacuzzi and steam room, plus a well fitted out gym which is large. Rooms vary according to category, but all good. A great place to base yourself for waking in Bowlan Forest and West York Dales. The main building is an old Mill Owners Mansion. Fantastic grounds. Visited from Caimbrudge on 5 occasions now. Will stay again. less

Thank you to all the staff at the Oaks , especially Emma , who is sadly leaving. Our stay was as amazing as our Wedding day, the room, our meal in the evening and breakfast was excellant. We got swans on the bed and a btl of Prosecco was chilled waiting. 10/10 Looking forward to seeing you all again soon for my Sons wedding. Carole n Eric Wood less