Room appears clean but I do question how clean it could be with cold water.
23/09/2019 krw1980, Kilgore
The room appeared clean. However, I had to take a cold shower, because there was not any hot water. I spoke with the girl at the desk about it and all she said was that she had been trying to get a pl... more
The room appeared clean. However, I had to take a cold shower, because there was not any hot water. I spoke with the girl at the desk about it and all she said was that she had been trying to get a plumber but could not get anyone to come.
Then I started thinking, if the whole hotel is out (that is what she told me) then how did the sheets get washed? The towels? And what about the food I had just made myself for breakfast? How did the people preparing it wash their hands? Whit no hot water in the whole building, I could not eat the food.
I was very disappointed and frustrated with the experience and could not get any help from the front desk. The girl did not even apologize, she just continued to tell me all the problems she was having with getting a plumber. I was going to try and extend my stay another night but with no hot water, I decided to go ahead and check out and make the drive home late at night. less
bestwesternnacogdoc, Hotel Manager at Best Western Northpark Inn, responded to this review
Dear Valued Guest,
Greetings from the Best Western Northpark Inn.
We are very much concerned with your feedback.
Our apologies for the unsatisfactory experience.
Thanks for bringing it to our notice.
The hotel tries to offer a nice stay to all our guests but failed this time.
Actions shall be taken to improve everything on priority and you can have a good stay next time.
Hope you will reconsider.