Best Western Northpark Inn

Excellent place to stay in Nacogdoches. very pleasant and quiet. Breakfast tasted good but needs more variety. Pleasant curteous staff with great customer service. Easy access to events and meetings. Good cable tv service. less

I had to cancel my reservation 45 minutes after making it. The front desk gave me 3 different excuses as to why they couldn't cancel any reservations and said to call when their General Manager was there M-F 8-5. Called 9 times and left my information. I asked if the general manager was there each time and the front desk made snide comments about their GMs lack of punctuality & availability, including one who LAUGHED when I asked when to expect a call back. When Carol the GM bothered to come to work and return a phone call, she was rude and said she they have a 24 hour cancellation policy (even if you make the reservation the same day.. which makes ZERO SINCE and her Front desk staff even said that wasn't true). I informed her that we had a family death and had to cancel and her response was "Well that Sucks". The General Manager is a joke. I have been a Hilton Member for years and THIS is exactly why. I will never stay at a BW property ever again. Absolutely DISGUSTING behavior. less

Hotel was very good for the price. It was not far from our event and we enjoyed our stay. Rooms were clean and atafff we friendly and helpful. There is a great cafe type restaurant within walking distance and there was a brief continental breakfast available in lobby. less

The room appeared clean. However, I had to take a cold shower, because there was not any hot water. I spoke with the girl at the desk about it and all she said was that she had been trying to get a plumber but could not get anyone to come. Then I started thinking, if the whole hotel is out (that is what she told me) then how did the sheets get washed? The towels? And what about the food I had just made myself for breakfast? How did the people preparing it wash their hands? Whit no hot water in the whole building, I could not eat the food. I was very disappointed and frustrated with the experience and could not get any help from the front desk. The girl did not even apologize, she just continued to tell me all the problems she was having with getting a plumber. I was going to try and extend my stay another night but with no hot water, I decided to go ahead and check out and make the drive home late at night. less

If this Best Western hadn't been so close to where we needed to be, I'd have stayed elsewhere. Most of the staff was rude and uncaring. DeeDee was great. The rooms could use some deep cleaning, or even just to have been dusted. Who paints a sidewalk with a broom? Breakfast was almost bare every morning between 645-800... Which was the majority of their breakfast time. May have to find a different hotel our next time through. less