Based on my experience here, I have no idea how peope can give this place a good rating. First, the good - the price is very reasonable. Check-in was quick. The room was clean and the wi-fi was relati... more
Based on my experience here, I have no idea how peope can give this place a good rating. First, the good - the price is very reasonable. Check-in was quick. The room was clean and the wi-fi was relatively fast and reliable. Now the bad that I experienced - the weather was pretty hot and the A/C couldn't keep the room cool. Also, it was very noisy and the front plastic piece was loose and loudly vibrated until I pushed it in the holding clips. The toilet was not firmly anchored to the floor. It wobbled when you sat on it. Two of the ice machines didn't work at all and the one that did work had black mold all in it. The bed was soft and jiggly and neither my wife nor I slept well on it. And now the unforgivable - because of Covid-19, the breakfast was a little something in a lunch bag, so we decided to go to a local cafe for breakfast. We left at 8:25 and returned at 9:20 to find our room door was standing wide open with our luggage and other belongings in full view. Running in, we found a cleaning lady was out of sight in the bathroom cleaning the tub. We had not checked out yet (check out was the normal 11:00am) and with the door open, anyone could have just walked in and out with our things. When I asked the cleaner why she was cleaning our room when we hadn't checked out yet, she replied in Spanish with a confused look on her face. She didn't speak English and I barely know a few words in Spanish so with the few words I know and hand gestures, we got her to leave. After loading our stuff in the car, I went to check out and complain to the front desk person. In a calm voice, I told her I wasn't happy with the situation and she replied in a very unconcerned voice, "I don't know who that was. I'll let housekeeping know." She then turned away from me and started doing something else on the desk. This is an older motel-type facility where you park your car in front of your door. With the problems I encountered and the attitude of the staff, I'm thinking it's time for Best Western to remove its name from this establishment. less
bestwesternnacogdoc, Hotel Manager at Best Western Northpark Inn, responded to this review
We are very sorry to read about the poor experience you had.
Please accept our sincere apologies, this is indeed very unfortunate.
I fully understand your disappointment and frustration due to the multiple issues you have mentioned.
We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.
I hope you do consider us again in the future as we would love the chance to change your impression of our property.