11/03/2017 monicamA5284ZN, United States
Front desk staff not friendly or responsive; large roaches in bathroom; bathtub mat disgusting; rooms in need of painting and renovation; noisy - could hear people in next room as if they were in my r... more
Front desk staff not friendly or responsive; large roaches in bathroom; bathtub mat disgusting; rooms in need of painting and renovation; noisy - could hear people in next room as if they were in my room; coffee condiments in room not stocked; hair dryer had hardly any power. These obvious items are telling that the hotel management did not care about providing a quality experience or accommodations for guests. Price should have been on par with Motel 6 or Red Roof Inn prices. less
MANAGEMENT44436, General Manager at BEST WESTERN Northpark Inn, responded to this review
Thank you for taking the time to fill out the survey.
I'm sorry you had a bad experience while staying with us, but I can assure you that the front desk staff is professional, friendly and responsive whenever a guest has questions or problem incidents arise. We are here to help.
All of our guest rooms have been recently updated, within the last 6 months, along with being painted as well.
I'm not sure exactly how many coffee condiments you were expecting to be in the room, but here, we put one package of decaf and 1 regular coffee plus 2 packages of sugar and creamer in each guest room. We've found that it helps to keep the "cluttered" look down to a bare minimum. Plus, you can always ask for extras at the front desk. The more opportunity we have to interact with our guests, the better we get to know them.
I would like to apologize for the noise level you had to tolerate. If you had let us know during your stay, we could have offered to move you to a different room. I hope you will give us another chance in the future to make your stay more to your enjoyable.