Best Western Muthu Queens Hotel

Had a 3 night stay at Muthu Queens in Oban and rarely come across such polite, accommodating staff. The room was spotless, jacuzzi bath a treat and breakfast lovely. There were some serving issues with breakfast on our first morning (which we did not experience) and complaints made by other guests. However, the staff quickly did everything they could to remedy this by sending letters to guests informing them of a buffet style service the following day and a refund. Extremely professional! The breakfast staff continued to smile, work hard and do all they could to please guests…even the tricky ones! Perhaps some of these guests need to try waiting tables to understand the challenges…this may help them to be more respectful and polite next time. A special mention to Andreé for the lovely breakfast service, Klaudia for running around and serving as many people as she could, as quickly as she could (whilst being moaned at)…and still she remained very polite. Lovely barman in the evenings too. Guarav (general manager) is lovely (as mentioned in previous reviews), smiling, chatting and very welcoming. My only suggestion would be to take the pressure off of your breakfast staff by rolling up your sleeves and helping them! Dish up the bacon, serve the tea and toast or help in the kitchen. A good manager mucks in and helps! My final EXCEPTIONAL mention has to go to the reception staff. Jurgita was extremely welcoming and helpful while Aleesha went above and beyond to help us with various requests. Lovely chat about Mull and Calgary Bay ☺️. The staff are an absolute asset to this hotel and are working extremely hard at this difficult time. Please visit here and acknowledge how well they are doing. Well done Muthu Queens 👏👏👏👏👏 less

Because of Covid I am trying to not be too negative but! Room allocated was horrendous. Very small and overlooked a flat roof which was littered and filthy.) Reception guy reallocated another room which was excellent, (Marine Suite) However no bar or restaurant facilities were available. Said we could go a 5 minute walk to there sister hotel for breakfast. I don't think so!. Lots of building work going on which also did not help. The only plus here is the location. At the moment this really is a motel not an hotel. Because of COVID I want to give this place a 2nd chance so we are going back at the end of August when, I AM ASSURED, things will be sorted. I shall review it again then. less

Booked on walk in, given good rate and great room. However transpired there were major plumbing problems - room 46 - very noisy. Mentioned to reception and although I did not ask to be changed room the receptionist Alesha offered me an upgrade to room 47 at no extra cost. This is how customer service should be done, all contributing to an excellent stay. Thoroughly recommend this hotel and commend Alesha for her outstanding customer service. less

Worst ever experience in my whole life, and i’ve been in so many hotels around the world, from budget to luxury, but this was just HORRIBLE from A to Z. First, we arrive to the hotel 9PM and they give us a room that was not prepared !! A little reminder we are in the middle of a pandemic, how can this happen!!?? I can just imagine how clean are the rooms… To try to fix this issue, we were offered an “upgrade” and changed to another hotel of the same brand (MGM, who knows this horrible chain!?) the Muthu Alexandra Hotel, located around 300 m away. The lady mentioned a family room with sea view as a way to compensate for their mistake. But when arrived to the other hotel we were offered a room behind the parking, smelly, dirty, outdated, horrible indian decoration…i would qualify this as far below of the typical motel you could find in a US highway that you would pay a few dollars for a night while travelling as a budget youngster. I came back to the other hotel and made a complain but no one cared. A truly disgusting experience at MGM pigsty place. less

Enjoyed a lovely stay here. It has no lift, but staff are only too happy to help with luggage etc. We booked a front sea-view room, costs extra but is really worth it. The room is very comfortable, and has a nice touch of "extras", which made nice snacks and drinks for days out. Breakfast was a bit hit and miss - first morning was awful fried eggs, but the second day they were perfect! First day we noticed several people left a lot of their cooked breakfast. Service at breakfast was very good. The reception staff were excellent (quickly sorted out us being given the wrong room!) At the moment there is no restaurant in this hotel in the evenings, but customers can make the short walk to the sister hotel (Alexandra) and eat there. (however it was the same menu on the second night as the first night, despite being assured online that the menu was changed daily) The food in Alexandra was excellent. The promenade in front of the hotel was lovely for walking along. And if you were lucky enough to see a sunset - they are stunning! less