Best Western Muthu Queens Hotel

Wonderful stay here at Queens, staff were so friendly and nothing too much trouble. Accommodation was not disappointing and unexpected views of ferries passing from our room at rear of hotel. Would stay again and just 8/10 min stroll from centre. Liz/Fife less

Hotel a little tired, reception office could do with a make over however we enjoyed our stay. Service is excellent the hotel restaurant does not disappoint. Avoid room 22 due to noise from kitchen extraction fan plus TV can be heard from other rooms. We would return to this hotel again, lovely views from lounge. Bar maid needs to be hunted down. Warm hotel. Comfortable bed! less

Hotel clean, food reasonable. Dinner plain and simple, breakfast poor. Not offered anything to drink during dinner. Breakfast was served on cold plates with buffet food in warm trays which was overdone and hard. Hotel decor quite old fashioned but very clean. Attempted to charge for drink not taken when checking out. It’s a story of you get what you pay for! less

All of the staff we interacted with with welcoming and lovely. The bed was exceptionally comfortable and I was delighted to see we had a partial sea view even though our stay was with a voucher deal. High level of cleanliness in the room. We had a three course meal on one of the nights and all of the food was perfectly cooked and very tasty. Breakfast was also very nice and overall the break was excellent value. Would definitely go back. The only small gripe was the inferior toilet roll on offer! less

My husband and I stayed in Mutha Queens from Saturday 30th March for two nights. On arrival we were checked in by a lovely, polite young receptionist. We had requested a front facing room, however, none were available. We made our way to room 34, only to get lost and arrive back at reception. More our own fault than anyone else's. Eventually, we get to our room. The room was lovely, if a bit small with had partial views across the bay. Good enough for us. Despite being small the room had everything we needed. It was clean (spotless) and freshly decorated. Our only complaint about the room is that on the Saturday night there seemed to be humming noise coming from the back of the kitchen area. This went on all night and did disturb our sleep. We did hear the same noise on Sunday night however, it did stop before bed time and we slept like logs. The beds were comfortable and clean with good quality mattresses. Our television remote didn't work and reception replaced the batteries. The remote still wouldn't work. Given we were a bit of a jaunt from reception we decided not to report it again. We had the set menu on our first night. The food was delicious. My husband had the chicken, I had the salmon. All food was piping hot, good quality and beautifully presented. Breakfast was buffet style. The toaster should be replaced, it takes at least 10 minutes for toast. The breakfast was good quality produce which we enjoyed. Because of this we ate in the hotel again Sunday evening. My husband again had the chicken (he would like to know where you get it from) and I ordered from the main menu. I wasn't satisfied with my meal and Julie spoke to the chef. My complaint was handled quickly and made me feel like a valued customer. On the subject of Julie: Julie worked during our stay and what a hard working woman. When younger, I've worked in hospitality and observed how good she was at what she does. Julie was obviously under pressure with service demands and a lack of other hard working staff around her. To describe her, I'd use the word awesome! Despite being so busy, she was always polite, she took the time to deal with our requests / needs in a friendly, pleasant way. The bar area is lovely, especially the larger lounge area. It's a comfortable clean and relaxing place to sit. The Bar prices are on the higher side. We had a lovely stay in Mutha Queens and any critics s in this review are intended as constructive. We would definitely return to a Mutha hotel. less