Best Western Muthu Queens Hotel

If I could give a review worse than terrible I would! I booked to stay an overnight in this hotel with a groupon voucher. I emailed the hotel directly and received an email confirmation and booking reference. This was a Christmas gift for my mum. We arrived there yesterday to find the hotel is closed until the 14th Of February. I did not received any email or phone calls to inform me of this (I would not have driven three hours to get there if I had known it was going to be shut!) the door was open on our arrival and we went in before we noticed the sign on the door, we then went looking for someone (kitchen is NOT clean) and found housekeeping lady. We phoned the number on the sign, the MGM booking number and we were given the “managers” number, not much of a manager, after the first phone call to him he hung up on me, then refused to answer my further calls and then continued to block my number...... extremely unprofessional. There was no apology, no assistance and no help in finding us somewhere else to stay. We are now out of pocket after having to pay a lot of money to stay in another hotel for the night and this whole scinario wasted our day! Unimpressed does not cover it. DO NOT GO TO THIS HOTEL. The manager is a joke and I am not happy that my gift to my mother for Christmas was ruined because of his incompetence. less

Stayed here for a night. We love Oban an come a few times a year. The room we got was fab on the ground floor over looking the bay . Had the seating area in a seperate part of room that could be curtained of from sleeping area, Breakfast included in price. Bed was comfy,room was clean and modern. Staff were great very friendly and helpful. Went for dinner in town an then onto a few bars finished the night off in the hotel bar which was good. Not a big selection of drinks but enough for all preferences.. would i go back ..yes most definately :-) less

So, we booked this hotel trip via a Groupon deal. Called the hotel direct at end of December to book and no issues with the dates we chose. So imagine our surprise when, after a 3 hour drive, we arrived to find the hotel closed and a sign advising us that it is closed until Feb 14th! Immediately phoned the hotel number which is an overseas call centre. Completely awful service - told by someone who clearly just didn’t want to deal with the complaint that the fault lay with Groupon (no, the fault lay with the hotel for taking the booking!) and that there was nothing they could do. Asked to speak to a manager and told their was nobody there, that they were closing now and basically that it was nothing to do with them. Was then given a mobile number for an apparent manager, who on answering was very disgruntled and said he couldn’t help, that he wasn’t in Scotland and that we would have received an email advising of the hotel being closed. We received no such email. Basically just didn’t want to speak to me. Completely terrible service. To book people into a hotel during a time when it is closed is awful! We took time off work and drove a long way. Fortunately another hotel nearby were able to book us in and they advised us that several other people have had the exact same experience. Funnily enough there was (a now deleted) review on here the other week with someone complaining about this and the hotel had replied saying they were indeed open and it was the sister hotel who were closed! So many mistakes and lies on so many levels. Avoid this place at all costs, obviously they just wanted to close for the off season and didn’t want to deal with already booked guests. less

My partner and I were due to stay on 16th and 17th January, confirmed by e mail from Muthu Queens. Only the day before we were due to arrive, I was on their web page only to discover hotel was shut for refurbishment! Disgusted that the hotel did not inform me that my booking had been cancelled. Very stressful trying to organise something else at such short notice. I had to pay out more money as it was going to take 5 to 7 days for me to receive a Groupon refund. I too called and like a gentleman who has reviewed before me, spoke to 2 members of staff, so there were employees there answering the phone, despite the gentleman aforementioned being told there were no employees. I was put to a lot of inconvenience and stress reorganising at such short notice, and not really having extra money to pay out. No understanding or compassion from your employee who thought we should just "rebook for a later date"! Like it's that easy. Time off was organised and case packed. Seems to be a reoccurring theme here. Also been told there are no renovations taking place?! Disgusting and disappointing customer service. (Only giving a 1 out of 5 as it doesn't allow a zero) less

Booked via Groupon on 23rd November, immediately booked dates via reservations, reference BK031576. Now at this point surely it is the responsibility of hotel and not Groupon, voucher has been used. Arrived at hotel today with closed notice on front door but not locked, looked around for a good few minutes to finally find man having lunch. He informed me hotel was closed for renovation and Groupon would have let me know, but mail would have gone into spam. Never gave any help, no recommendations, no apology, nothing. Rang central reservations and received exactly the same response, again with no apology. Disgusted, and believe me NO refurbishment going on, rude dismissive, and certainly do not have the customer care required in hospitality. Gold card member with Best Western, and will certainly inform of customer relations. Hotel shut simply because they had not managed to attract enough custom, like thousands of others in January, purely profit run. Stay well away. All ratings are one, you can not give zero, it should be. less