Best Western Muthu Queens Hotel

Having a single member of staff as waiter, bar staff and porter to look after 30 people was just rediculous. Seeing that same member of staff 9 hours later covering breakfast and looking exhausted was not a good look, along with a breach of the WTD. The suite I had booked had cracks in the plaster, unclean cups and a handful of milk cartons, meaning that coffee was out of the question. The property is over priced, the breakfast is an English breakfast despite being in the Scottish Highlands and the staff whilst trying to help, were limited in their ability to speak English. Lastly, I had booked a suite and double room for me and my Mum, the suite was arranged in two bedrooms, not something advertised, when I tried to cancel the double room, I was told I couldn’t. Very irritating given I had an extra bedroom I wasn’t advised about. Despite explaining a large number of issues to the reception, my credit card payment was more important than any service. No apologies or anything. less

Arrived with Husband, son and girlfriend. Room was okay, son phoned to say he had unlocked his room to find someone else's suitcase and laptop on the bed, Room changed and view was lovely over the bay. Jacuzzi filled and looking forward to soak but horrible black bits floating in water. All foreign staff who were helpful but sparce on the ground.breakfast good. would have been helpful if suggested we book a place to eat at night as few spaces available on the night. less

Had 2 night weekend stay in Bay View room. Clean, comfortable and peaceful with stunning views. Small hotel. Busy, very friendly staff. Didnt consume breakfast so cannot comment on food. Couple of minor points...no fan in bathroom (but window opens). Curtains had partly come off tracks but reception sorted. 5/10 minute walk to main esplanade but made for a peaceful nights sleep. On site parking which was great as no centre ones had and parking is chargeable 7 days per week. Would recommend. less

There’s a beautiful bay out there in front of the hotel, but we are in a cramped room with a view of a nearby wall with construction noises outside. Terrible room! Mediocre hotel! Wish I was.back in St. Andrews. less

Staff were very friendly and helpful food excellent views from hotel great and plenty to see and do in oban or catch a ferry to mull for a day trip or one of the other islands or a boat trip from oban harbour on a seal watching trip. less