One of my best weekends ever!!
22/07/2017 tc91157, Philadelphia, Pennsylvania
The front desk staff were cheerful, pleasant, and very helpful. When we got in our room the AC was already going and the room was nice and cool. A pleasant surprise since we were in the middle of a he... more
The front desk staff were cheerful, pleasant, and very helpful. When we got in our room the AC was already going and the room was nice and cool. A pleasant surprise since we were in the middle of a heat wave. Our room was clean and presented very beautifully, the beds were very comfortable. I didn't do the normal tossing and turning I do in most hotel beds.
The house keeping staff and mangers treated and talked to us like they knew us for years. They made our stay for the weekend very pleasurable. My daughter had bought a pair of sandals to wear for a wedding and didn't notice till after we got dressed for a wedding that the strap was broken off. We went to the front desk to ask for tape, the maintenance man was there and went a step further and ran up to the second floor to get some glue to fix her sandal.
I just loved the Belgian Waffles with a large selections of toppings to go with it, and the all day coffee and chocolate chip cookies at the front desk.
I wish I knew before I left home they ARE a dog friendly facility.
The hotel over all was extremely clean including the pool and pool area; which me and my family enjoyed and had a ball in.
I would rate this establishment with any 5 star establishment. I had such a nice time there I didn't want to go home. less
, Guest Relations Manager at Best Western Monroe Inn & Suites, responded to this review
Dear Valued Guest,
Thank you very much for sharing the wonderful experience regarding your recent stay at Best Western Monroe Inn & Suites.We are very happy to know that we met your expectations during the stay. We strive for what you have experienced' for each and every valuable guest to experience the same at our hotel, for that our team goes above and beyond to make sure our guest remain happy throughout the stay.
It was our privilege to served you the best hospitality and we hope to see you again!
Guest Relations Manager