Best Western Monroe Inn & Suites

Stayed here for two weeks for work The staff was always pleasant and helpful I especially loved my mornings I stopped everyday for the continental breakfast the lady Lissette who took care of the breakfast area always gave a smile and treated you as family it meant a lot to me because of the fact I was away from home for two weeks. Thank you Lissette and the Best Western Staff definitely will stay agin if I ever pass though. less

As soon as we entered the room you can smell the mildew and muggyness in the room. All countertops were very dusty. I thought it was just dust so I took some tissue paper and dusted the tables, night stands, tv stand and shelves. I called front desk & also asked for a pillow and conditioner. Her reply: "You can come to the front desk and get the items you requested." That's weird because most of the hotels will bring it to your room and it was only 3:30pm where we saw a lot of staff and housekeeping cleaning the other rooms. When we came back after dinner we went to the bathroom and lo and behold, the bathroom shelves also were dusty and found strands of hair on the unused folded towels. Told the front desk and requested for new towels. Went to the fridge and saw a frozen opened candy bar in the freezer and candy wrappers on the floor. The front desk staff came and took the candy and was about to leave without cleaning the freezer and fridge. We had to ask him to clean the freezer and fridge because it was obvious that it was never cleaned if the candy was left there. On checkout day, the front desk was calling us at 12:10pm and was asking if we were staying for another night. I told him that when we checked in, we were given a 1pm late checkout. I also asked if the night shift told him about our complaints and he did not know anything about it. Our late checkout and complaints were not relayed to the next shift as what we have told. Very poor service and rooms are not clean at all! This is our first time at Best Western and will not stay again in a BW hotel! less

Ok stay good breakfast. Air conditioning didn't work we checked in late didn't want to move the kids who were sleeping. Microwave made a ticking sound all night too. Have stayed here before and never had a problem. less

I am an avid reviewer and I dont just post negative reports. However I do my best to be honest. I am not a snob but I do have standards. Upon arrival, Marc was very pleasant. He asked for my credit card and processed my arrival. He gave us two keys neither if which worked in our door. Due to airline delays, we arrived around 5 am. We were fussing with the keys and were in no mood to have issues! Ok. Keys fixed. We enter the non smoking room which smells wet and has most definitely had smokers. We were so tired we just ignored it all. The beds were comfy and the hotel was very quiet. Upon rising in the morning, we realized our room ac quit working during the night. In fact the whole hotel had no ac for most of our visit. My 15 year old grandson kept saying that the room door wouldnt lock. I kept telling him that he was nuts. Day two. We again have issues with the key. Down to the desk to be reprogrammed. Whatever. Nobody thought to mention that once one key is reprogrammed, the other room key no longer works. We had to go have our keys reprogrammed three times due to this issue. Ok. Leaving for dinner day two. Now it is me that cannot get the door to lock. So for two days, we have in actuality been leaving our door wide open the whole time. We didnt realize that the door wouldnt lock. Marc came to investigate and determined to move us to another room. This room was better smelling however, as I was trying to open the closet door to put my stuff away, the handle literally came off in my hand. Marc just stood there. What could he say? We had our new room and the ac worked. The hotel however still was hot and awful. Our first breakfast was our last. Aside from the yogurt that was expired for ten days, the lady serving was rude. Of course she was working in hot conditions with no ac. She began her interaction with me by literally yelling at me to only fill my cup to the line with batter. I assured her that i was below the line. Then i inquired about the second iron beside the waffle iron. It looked different. Her response? Its “called a pancake” like i was a moron. Ok. Do you have butter for my grandsons waffle? Sure. She directs me to a tub of margarine like you would have in you kitchen for your communal use. Not only do I not want to share with complete strangers, but it was so hot in there that it was barely congealed. Nope. No thanks. The food was eh. Muffins on a tray wrapped in saran wrap. Eggs ok. Hash browns not edible. Just NO. Day three, on one of my trips to have my key reprogrammed I ask about the washer and dryer. Nope. Out of order for months but they would be glad to tell me where to find a laundromat. Why am I not surprised? Day four. I receive notice from my bank that Best Western has placed a 900 dollar hold on my checking account despite the fact that I had provided my credit card for payment upon arrival. I lost my temper on that one. Tom the manager, to his credit, allowed me to vent. Then he spent the whole day correcting the issue. However, by this point I was done. One of these issues alone would be huge issues. But the issues just kept happening. The rooms feel wet and are malodorous. I had to go and buy Lysol to try to abate the smell. Nothing worked. The non smoking guarantee was clearly a joke. The free breakfast wasnt worth the time. Marc and Tom were very nice. The last day there was a different lady in the dining area. She was very pleasant. But she wasnt there for most of my week long visit and her sweet disposition didnt change the quality of the menu. I purchased my reservation through booking.com and it was non refundable. Had that not been the case, I would have left on day two. I am sorry to write such a negative review. But I just want to offer my honest experience. I spent almost 1000 dollars. I have had better accommodations at some motel six locations. For me, I will have no reason to return to this location in particular but I have chosen to stay away from Beat Western in general. On day two, I contacted the headquarters. Nothing was resolved. So that was pointless. Lesson learned. less

Always stay at this hotel when visiting relatives in the area; will now drive father to not stay here. First room assigned smelled horrid and second room's carpet was in desperate need of cleaning as was the shower curtain with obvious mold. You could hear the springs in the mattress with every move you made. The pool water was disgusting and the fitness room looked as if it hadn't been cleaned in some time...sad to report as most of the staff was very nice and accommodating! Unfortunately, the last worker's attitude sealed the deal not to return. less