Stay here if you don't want to get any sleep
28/10/2019 Joanna S, Torrance, California
We stayed here for one night only, and I'm glad it was only for one night. Our room was on the second floor right by the staircase. The walls were paper thin and our neighbors liked to leave their roo... more
We stayed here for one night only, and I'm glad it was only for one night. Our room was on the second floor right by the staircase. The walls were paper thin and our neighbors liked to leave their room every hour or so all evening and all night long. The way the doors of the rooms are, is that you have to pull them really hard to close them. As a result, we were constantly being woken up by banging. In addition to that, we could hear every conversation outside, and got awakened every time someone walked up and down the staircase. Not to mention, the bed was rock solid. Besides the paper thin walls, the room was ok. I did find a black hair on the toilet seat and another in the shower. Based on other reviews, I made sure to not walk barefoot on the carpet. The breakfast was pretty good, and that is why this place gets two stars instead of one. less
Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.