Best Western Mission Bay

Best Western has always been a great place to stay for us but NOT this location! Sink didn’t drain, bed was broken, light switches didn’t work, ceiling had patching, the room odor was HORRIBLE, the fans didn’t work properly for the a/c and omitted an old musty odor, the outlet doe the desk was spotty and just an overall unclean and unkept property. I would rate this hotel higher but it definitely is and was not deserving! less

Room was very clean and disinfected. The Room does need some updates. Beds were very comfortable and the location to highway, Mission Bay, Sea World, whales watching, Balboa park, etc was perfect. Surrounding area seemed safe. less

Overall the stay good, clean rooms and facilities but the rooms are kind of small and so is the pool area. Our safety issues was 3 men from rooms 328 & 329 watching and recording my girls while in the pool. They kept walking close to them and trying to catch them alone in the walkway of the stairs and in the parking lot. I told the front desk upon checkout and they did verify that the same name was on the account for both of those rooms and would speak with them but we left because we were uncomfortable and questioned our safety. Too close to the I-5 for comfort in this situation. less

The beds were saggy and you could feel the springs, black mode in the restroom, no breakfast except sack lunches that was a joke. I told the front desk and they didn’t move me and my family just just closed the room after we left less

I liked the ease of checking in, although the keys sometimes didn't work, the first time. I was also declined on my credit card because they used the zip code on my driver's license, not my billing address. I had to figure that out. Not my job. I liked the staff - all of them. Very helpful. The last room I stayed in the floor was covered in grit, which I swept out, but the grime, I had house keeping mop the floor. But stuff happens and they took care of everything in a reasonable time frame. less