Best Western or "Worst Western"?
30-03-2018 Mel S, Las Vegas, Nevada
I stayed here for five nights. This turned out to be a horrible mistake.
When I arrived, the outside temperature was in the low 50's, yet I noticed that almost all of the windows in most of the guest... more
I stayed here for five nights. This turned out to be a horrible mistake.
When I arrived, the outside temperature was in the low 50's, yet I noticed that almost all of the windows in most of the guest rooms were open. Strange considering the outside temperature.
Upon entering the room, the air smelled moldy, mildewy and putrid. I called the front desk and they said they will handle it. Needless to say, they did nothing. I don't know what they could have done, other than a complete model. I visited two nearby rooms that friends were staying in and they had the same smelly, vile smell.
This Best Western or "Worst Western" location is NOT a hotel but is a very old, obsolete motel. All of the rooms face the parking lot. There are no interior hallways, like in a hotel. The parking lot is noisy, both day and night. The walkway outside the rooms on the second and third floor is tile and this amplifies the noise of suitcases being wheeled to each and every room, day and night.
There is a small pool and spa in the middle of the parking lot. It provides the same ambiance as eating lunch in a bathroom.
The motel appears to be at least 40 years old and the tiny bathroom is reflective of this.
The room that offers the complimentary breakfast is much, much too small to accommodate the number of guest rooms and guests that this location attracts. There were long lines of guests waiting for the "free" breakfast that went out the door and when you got to the front of the line, there was nowhere to sit. For "Free" it was not worth the price.
When I was there, 3/22/18-3/27/18, occupancy seemed to be at 100%. I assume that this is because this place that carries a national name is cheap, for the area. I made the mistake of buying a Groupon at paid only $522.59 including tax. I'll never make this mistake again!
I stayed at different Best Western Hotels at least twenty times in 2017. This might be my last time staying at this chain. less
Jesse D, Front Office Manager at Best Western Mission Bay, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.