Best Western Merrimack Valley

401 Lowell Avenue, Haverhill, Massachusetts, 01832-3683, United States
based on 546 reviews Trip Advisor Logo
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Best Western Merrimack Valley

Stay at this 100 non-smoking Haverhill, Massachusetts hotel situated near such Boston area attractions as Fenway Park, the New England Aquarium, Historic Downtown Newburyport and Icenter.

Welcome to the Best Western Merrimack Valley, locate show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
401 Lowell Avenue, Haverhill, Massachusetts, 01832-3683, United States

Reviews of Best Western Merrimack Valley

Traveller Overview:
3.5 Rating: 546 reviews
Excellent 26%
Very Good 29%
Average 17%
Poor 12%
Terrible 13%
Rating

Anonymous56421, wrote review 14/04/2021

Awesome stay

This place was awesome everyone at the front desk was helpful I came in late around 2:00am and Jared the Night auditor was Nice well mannered, helped me with my luggage to the room and the morning st... more

Owner Response
Michelle Bechard, General Manager at Best Western Merrimack Valley, responded to this review
We appreciate you staying at Best Western Merrimack Valley and taking the time to leave your review. I am very pleased to read that our well mannered and friendly staff was able to assist you. We are all looking forward to you coming back again to stay!
Rating

annonymosa, wrote review 01/04/2021

AWESOME CUSTOMER SERVICE !

The rooms are clean, comfortable - and the staff are all excellent. Notable standouts are Chris, Sam, & Jared . Their friendly ,knowledgeable, hospitality based service is on such a level that it buo... more

Owner Response
Michelle Bechard, General Manager at Best Western Merrimack Valley, responded to this review
Thank you very much for staying at Best Western Merrimack Valley and sharing your positive feedback. We look forward to your next visit to our area. Thank you again. Michelle
Rating

magcoll, wrote review 10/03/2021

Avoid this place

Overly worn hotel. No heat in the middle of the night. One towel for 2 guests - as 2 beds suggests. Run down condition. Could smell smoke in hallways. One towel set for 2 of us. Tried to acquire addit... more

Owner Response
Michelle Bechard, General Manager at Best Western Merrimack Valley, responded to this review
Hello, Pleaser accept our apologies for providing a stay that was not up to expectations. We want you to know that we are currently going through a renovation and are sorry you did not enjoy your stay. We would like for you to come back and give us another chance to provide outstanding experience.
Rating

Robert R, wrote review 08/11/2020

Don't stay here

I wouldn't stay at this location again. The room was filthy and run down. The carpet was stained, wall paper along the ceiling was peeling, and the furniture was dated and in poor condition. The bed h... more

Owner Response
Michelle Bechard, General Manager at Best Western Merrimack Valley, responded to this review
Please accept our apologies.
Rating

scubabug, wrote review 24/10/2020

Go somewhere else!

We stayed here in October 2020 on our way to Maine. We we arrived i knew we had made a mistake in booking here. It is run down and looks nothing like the pictures. The front desk was wearing a mask... more

Owner Response
Michelle Bechard, General Manager at Best Western Merrimack Valley, responded to this review
Hello, Please accept my deepest apologies for your unhappy stay. We strive to make our guests feel confident in our procedures to follow all CDC guidelines. Please know that we do and I am sorry you did not feel this during your stay. I hope that in the future you can give us another chance. Thank you, Michelle