Oct 2020 mixed review
ok for 3 smaller dogs, quiet at night so dogs did not bark, saw other dogs and heard no barking. Room close to stairs and exit doors. Water hot, but means unlimited hot showers. Due to Covid, break... more
ok for 3 smaller dogs, quiet at night so dogs did not bark, saw other dogs and heard no barking. Room close to stairs and exit doors. Water hot, but means unlimited hot showers. Due to Covid, breakfast and pool closed but had breakfast to go bags each morning. I give the towels and blanket a 1 of 5 rating- super thin + small. Room came ready with one towel for 4 people. I guess they prefer people to come and request if they want more. Set up with toiletries as corporate standard. Front rooms are older- win screens not fitted, outlet plate cracked, older flooring, ac/heater vent not clean. Room for renovation improvements. Construction going on in back. Average stay with dogs. less
Michelle Bechard, General Manager at Best Western Merrimack Valley, responded to this review
Thank you for staying at our pet friendly hotel with your dogs. I want you to know that as you could see during your visit we are undergoing a major renovation. Your room issues with flooring and ventilation will all be addressed during this renovation. I also, want to apologize for the lack of luster in the sheets and towels. With covid we are having issues with back order and hope to have this fixed very soon. Thank you again for your stay and your feedback. We hope to see you again soon.