motel is totally filthy - beware
My husband and I stayed at the Haverhill, MA Best Western over Memorial Day Weekend (5/28 - 5/30). This place was filthy, the lobby looks dingy and dirty. The entry door was in need of a complete scru... more
My husband and I stayed at the Haverhill, MA Best Western over Memorial Day Weekend (5/28 - 5/30). This place was filthy, the lobby looks dingy and dirty. The entry door was in need of a complete scrub down. The hallways smelled musty and old. The room was filthy. I have pictures of many problems - holes in the curtains, cobwebs complete with spiders!, patched walls, stained bedspreads, filthy plug ins, inoperable outlet in bathroom, hairdryer looked like it had been on fire. rusty ceiling fixtures in bathroom, mold on door frame, weird plumbing repairs to showerhead, stained bathtub and sink. everything was very worn and out dated. This coupled with some very strange characters hanging around smoking and drinking by the entrance was just over the top. I can't say enough how unsafe and unprotected I felt at this establishment. I contacted the management immediately and asked them to please go and check the condition of the room themselves. I also asked for at least half my money that was wasted on this room. I go the same response as everyone else that the motel is being renovated and COVID had brought that to a stop. It wouldn't take much to clean the room and wash some windows to help pretty the place up. The manager gave me 50.00 back for my trouble (we paid over 300 to stay in this dump!) Traveler's beware, travel a few more miles and stay at a safe place. less
Michelle Bechard, General Manager at Best Western Merrimack Valley, responded to this review
Again, please accept my apologies for your undesirable room. This is out of the ordinary and I deeply apologize.