Best Western Merrimack Valley

The hotel looks like it was an old Howard Johnsons. It is not of the caliber I have come to expect of Best Western. The room had a closed -up smell, not totally musty but not fresh. The carpeting from the room into the tiled bathroom floor had a huge long pull in it that was left hanging. The shower had a board coming through the ceiling. It was definitely not worth the price. less

I was contacted by the property and they rebooked me. They booked me the wrong room and was given 1 small bed for my adult son and myself. The smell of cigarette smoke was choking. We both had coughing and breathing problems throughout the night. The air conditioning unit was so loud we couldn’t sleep with it on.we tried to go out on the small balcony but it was so dirty, we couldn’t. Josh who was working that night was so kind and found me a roll away bed. I can’t thank him enough! less

This was knot a good stay but we suffered through it. WILL not make that mistake again. I found a Hampton Inn near buy and will use it the next time I'm there. Never had a room service provided in 5 days, not wash clothes, (had to buy some at Walmart), Sower smells in the room (so Walmart air freshener also), pool closed, restaurant closed for renovations etc. less

My husband and I stayed at the Haverhill, MA Best Western over Memorial Day Weekend (5/28 - 5/30). This place was filthy, the lobby looks dingy and dirty. The entry door was in need of a complete scrub down. The hallways smelled musty and old. The room was filthy. I have pictures of many problems - holes in the curtains, cobwebs complete with spiders!, patched walls, stained bedspreads, filthy plug ins, inoperable outlet in bathroom, hairdryer looked like it had been on fire. rusty ceiling fixtures in bathroom, mold on door frame, weird plumbing repairs to showerhead, stained bathtub and sink. everything was very worn and out dated. This coupled with some very strange characters hanging around smoking and drinking by the entrance was just over the top. I can't say enough how unsafe and unprotected I felt at this establishment. I contacted the management immediately and asked them to please go and check the condition of the room themselves. I also asked for at least half my money that was wasted on this room. I go the same response as everyone else that the motel is being renovated and COVID had brought that to a stop. It wouldn't take much to clean the room and wash some windows to help pretty the place up. The manager gave me 50.00 back for my trouble (we paid over 300 to stay in this dump!) Traveler's beware, travel a few more miles and stay at a safe place. less

I stay there every month for work , when I arrive the staff remember my name and greet me warmly, Check in is quick and smooth ,and being checked out in the morning by Jared is quite enjoyable ,great sense of humor at 6am. See you guys next Month less