15/03/2017 575MarkT, Watford, United Kingdom
Where do I start, a very dark and dingy overpriced hotel in Paris. Hotel is dated with dark decor. No facilities, not even a bar. It is situated on a very busy road junction and every room faces the s... more
Where do I start, a very dark and dingy overpriced hotel in Paris. Hotel is dated with dark decor. No facilities, not even a bar. It is situated on a very busy road junction and every room faces the street, so constant traffic noise. Plumbing is even noisier. Beds are like sleeping on concrete and under my bed was dirty washing and all sorts of other stuff. It clearly had not been cleaned properly for months. All in all , one of the worst hotels I have ever stayed in. Do not stay here. less
, Directeur général at BEST WESTERN Hotel Mercedes, responded to this review
I am more than sorry to read this feedback after your stay with us, as it is unusual for us to receive such a disappointment.
I then take very seriously every remark that can be made to us, either positive or negative, and indeed my goal is to honor our reputation.
I know that the feeling after a stay may be subjective, as it may be generated by a misunderstanding or a fail reaching your attempts.
You may consider the typical Art Déco style is not your favourite, but I cannot accept a mistake concerning the cleanliness, I indeed thank you for letting me know, and invite you to send me directly an email on our public email adress to my attention.
I remain at your entire disposal.