This hotel, on the outskirts of the small town, and conveniently situated for major roads, has a team of staff who deserve to be congratulated on their understanding of customer service; from the first moment, until the last, we received cheerful, efficient service. A pleasant greeting and check in, helpful willingness in the breakfast restaurant, and, when we had a problem, a readiness to take ownership of the problem, offer promptly the involvement of a manager, apologise and investigate.
The hotel is bright, light and clean, comprising an original older building at the hub with low rise spurs radiating out from the atrium. There are several airy spaces inside and out, to sit and chat, all of it fresh and immaculate. The pool is about 10m, and shallow, with a glass roof, allowing you to float and look at the clouds. The changing rooms are small, but adequate, and towels are provided. There is free wifi throughout.
Our room was clean and comfortable, with windows which opened and a very well-appointed, gleaming modern bathroom. We were impressed with how quiet it was, even when there was a wedding in progress in the hotel. The TV had the standard free channels, and there was a dock for recharging tablets and 'phones. While there was an iron, board and hair dryer, there was no fridge, and the tea/coffee facilities were a bit pedestrian. The beds were comfortable. There was no air con, although we stayed on a relatively hot day, and it was not too bad. Leaving a window open is an option as there was little traffic noise, although, in some rooms overlooking the car park, this might be a factor.
We had two teeny issues with the place:
1. It advertises itself on its website as being five minutes from Alsager golf club. This is correct, as the course is directly opposite the hotel. The use of this proximity as a selling point suggests a closer link between the two than is actually the case. In fact, there is no relationship between them, and so referring to the course could mislead the unwary. There is also a missed opportunity here; by negotiating special rates, or organising tee times for guests, the hotel would be living up to the expectations it creates in its advertising. I'd suggest this would benefit the clients and both businesses.
2. While on the first day we had breakfast, in a busy dining room, quietly filled with the gentle buzz of conversation, on the second morning, a Sunday, when one might expect to take a quiet, leisurely breakfast, there was a local radio station piped throughout, at a volume which made it impossible to ignore the inane comments of the DJ, and the intrusive lively music. I'd suggest that, if it is felt to be vital to play any music at all (and I'd argue that it is not), greater care should be taken in choosing the type of music which should be played and the volume at which it is played. Do not be afraid of silence!
However, for a three star, this was really a very good place to stay. I'm sure there are cheaper hotels of this quality, but they are few and far between. If it fits your price range, I'd strongly recommend it. less