On arrival at the hotel, we were greatede by obnoxious and ignorant staff that failed to show any enthusiasm or interest in us. We were given our room key and told to use the lift. When entering the room, it appeared pleasant yet when entering the bathroom there was a vile smell that hung within there, so much so that we couldn't bare to leave the door open. I had requested a double room for myself and my partner, yet we were given two single beds pushed together, and two single quilts. The room was very cold, I turned the heating up but it made no difference at all. Our room over looked a building site and the backs of buildings, not the greatest thing to wake up to on Easter Sunday!
Breakfast was an outrage. We were waiting for 20 minutes before we were even seated. There was one girl cleaning tables and seating people on her own, we sympathised with her so didn't complain as it wasn't her fault. We were allowed a continental breakfast, that was all. After paying £129 for the room, I had expected for breakfast, but was not prepared to pay more money for what was quite frankly a shambles. Coffee and tea was self service. There was no apple juice or orange juice left, no fruit at all, only a small amount of cereal, toast, meats and cheeses. We were squashed between other people where we were seated. We were being knocked in to left right and centre.
When we checked out, the receptionist didn't even ask how our stay was and near enough ushered us out of the door.
I have stayed in many hotels, and this is by far the worst.
I am very disappointed for the amount of money I spent.
What a horrid experience! less