Nice hotel that could do better
28/11/2016 TheClarks55, Ashford, United Kingdom
Stayed here last Saturday. Whilst our room was really nice our friends were in differing rooms, even though we all paid the same price. One couple didn't even have a window! Issues with heating, smel... more
Stayed here last Saturday. Whilst our room was really nice our friends were in differing rooms, even though we all paid the same price. One couple didn't even have a window! Issues with heating, smelly aircon, fire alarm battery that needed changing and a maid call at barely 8am when not requested were some of the issues which when mentioned to staff apparently was received with a response of yes we know, we can't do anything about it. It's such a shame as I say our room was nice, hotel was very clean and looked the part. Just a shame the staff appeared nonplussed by it all and all the issues that we had. If they iron out the problems I would definitely recommend. less
Moin U, General Manager at BEST WESTERN Maitrise Hotel, responded to this review
Thank you for your feedback to The Best Western Maitrise Hotel ,which certainly helps us to monitor and improve our services. As per your review I am thrilled that you had such an enjoyable stay with us.For your friends you did not find the service up to your expectations. For your kind information we provide all room description to the website. Also the room your friends stayed which has a modern design and enough ventilation facilities with Air-Condition. I would like to take this opportunity to sincerely apologize for any inconveniences these issues might have caused. Should you decide to visit London in the future please feel free to contact me to offer you the best rates for our hotels directly and allow me to make all the arrangements for you offering us an opportunity to re build your confidence in our brand and stay with us in the future.
For any future booking please contact to our reservation team directly: Reservations@bwmaitrisehotels.com.
Interim General Manager,Best Western Maitrise Hotel