Tiny rooms and unfriendly staff
02/10/2015 Molly Q, chennai, India
Room is too small, carpet stained, staff do not let you check in even 30 minutes early even when there are available rooms. Fire alarm went off at 4 AM multiple times due to false alarms. I asked fo... more
Room is too small, carpet stained, staff do not let you check in even 30 minutes early even when there are available rooms. Fire alarm went off at 4 AM multiple times due to false alarms. I asked for a tooth brush, it was never brought to the room. less
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review
Thank you for choosing the Best Western Maitrise hotel for your recent stay. I am disappointed to hear that your experience was below standard you expected. Unfortunately due to the hotel being full the previous night we were not able to check you in earlier than checkin time as the housekeepers do require some time to clean the rooms after the previous guest. In events where the room is available before checkin time we do ensure that we accommodate our guests and check them in earlier.
With regards to the fire alarm, they are installed for the safety of our guests and team on duty the only thing we can and do effectively is manage the situation when the fire alarm go off. We ensure the safety of our guests and employees.
Should you require any further assistance please contact me directly on email@example.com.
Again, my apologies for the issues you encountered that you felt were below standard.
Deven and team