I will not be returning and checked out early.
23/08/2017 MATtheVILLAN78, Droitwich, United Kingdom
Upon checking in I was asked for photo ID which was copied and a credit or debit card for a £50 deposit (I was told they would hold it in their account until I checked out), when I refused and offered... more
Upon checking in I was asked for photo ID which was copied and a credit or debit card for a £50 deposit (I was told they would hold it in their account until I checked out), when I refused and offered to go elsewhere the lady on reception took a photo copy of my card. The room was small but clean although it had big dips in the floor in between the bed and ensuite.
The Car Park was a fair distance away and charged me £20 for the night as I didn't want to collect before 7am, I stayed that night and after a limited breakfast found a different hotel for the rest of the week. less
Philipp W, General Manager at Best Western Maitrise Hotel, responded to this review
Dear Guest. Thank you for your review. To ensure that we comply with our obligations we take photo identification from all our guests and an authorisation for the cost of the room via your bank card. This authorisation will be completed on check out and any remaining funds will be automatically released by the card company. The hotel is based in central London and as such we are unable to offer car parking however we are yards away from over/underground stations. Regards Philipp Weiss – General Manager