05/10/2017 Linda Z, Richmond Hill, Canada
I booked an executive room with a king bed. After going up one flight, many twists and turns, lots of doors, stairs including going down a full flight, we finally found the room. More like a dungeon... more
I booked an executive room with a king bed. After going up one flight, many twists and turns, lots of doors, stairs including going down a full flight, we finally found the room. More like a dungeon. The bed JUST fit in the room, no window whatsoever. The "air conditioner, or ANY air ventilation did not work, and when the receptionist came down to check it out, she claimed WE were responsible for it not working! After one sweaty night, we were transferred to another room with windows and functioning ventilation. Unfortunately, there was a disgusting smell coming from the bathroom drain. And when I went to have a shower the next morning, there was absolutely NO hot water.
The rooms were clean. The restaurant affiliated with the hotel was great. Food delicious, prices fair. less
Philipp W, General Manager at Best Western Maitrise Hotel, responded to this review
Dear Lida Z. Thank you for your review. Our City centre hotel has over 100 rooms and therefore some of our rooms at the end of the building take longer to reach, part of the charm of an old historic building. During your stay we experienced a major boiler breakdown which resulted in purchasing a new boiler system to ensure we shall not encounter a similar issue going forward. I am pleased to read that you found our Food delicious and fairly priced – thank you. Philipp Weiss General Manager