Fantastic customer service
01/05/2016 NatalieAfterAll, Glasgow, United Kingdom
Check in and out was quick and efficient I stayed here 2 nights for an audition and although situated a bit further out from the main tourist points in London very good transport links. The reception ... more
Check in and out was quick and efficient I stayed here 2 nights for an audition and although situated a bit further out from the main tourist points in London very good transport links. The reception staff could not be more helpful and even printed off my airport bus tickets. A man who I believe was the manager and a younger man on the desk were so very friendly and welcoming, great customer service! There were a couple of girls on the Friday evening running up and down the corridor screaming but someone else must have called down as before the girls had really begun the staff had come up to ask them to be more quiet. Also there were a couple of workmen, I assume outside contractors brought in, fixing doors on my floor while I stayed who were also extremely polite and courteous. The room itself is snug but modern and clean. Heating/air con system very good. I would use this hotel again if I'm back in this area of London. Great, reasonably priced hotel for short stays with excellent customer service. less
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review
Thank you for choosing the Best Western Maitrise hotel for your recent stay. I am happy to hear that your stay was to the standard you expected.
At the Best Western Maitrise hotel we do all we can to accommodate and look after our guests as we do all we can for our guests to have a comfortable stay.
Should you decide to stay in the future, please contact us directly at email@example.com.
Looking forward to welcoming you back to our hotel in the near future.
Deven and Team