Pleasant but avoid certain rooms
20/08/2015 Shehzad C, London, United Kingdom
Good points: pleasant receptionists, clean room, good spec, decent enough continental breakfast. BUT room smelt of body odour on arrival. Couldn't open the window. At about 6am, experienced seriously... more
Good points: pleasant receptionists, clean room, good spec, decent enough continental breakfast. BUT room smelt of body odour on arrival. Couldn't open the window. At about 6am, experienced seriously loud pigeons. Clearly a long standing problem as there was pigeon mess and lots of spikes outside the window. So no lie-in, which was the reason we had booked the hotel in the first place. The fire alarm went off twice at 2am, but that could have happened anywhere. less
Deven S, General Manager at BEST WESTERN Maitrise Hotel, responded to this review
Thank you for choosing the Best Western Maitrise Hotel for your stay and leaving the review. I am happy to read that you and your family had a pleasant stay with us. At the Maitrise hotels we do our best to provide the best of and most comfortable stay to our guests.
Your business is very important to us and so are the comments that give us the opportunity to recognise our team members for the outstanding job they are doing. And also to improve in any areas that deserve improvement.
Should you decide to visit London in the future, please contact us directly on firstname.lastname@example.org for the best rates.
Looking forward to welcoming back with us.
Deven and Team