Smelly and scary, do not stay here
22/04/2017 47soccermom, Boston, Massachusetts
The people at the front desk were lovely and very accommodating. However, we should have driven away when we saw several rooms with the doors open and people spilling out into the side walk on one sid... more
The people at the front desk were lovely and very accommodating. However, we should have driven away when we saw several rooms with the doors open and people spilling out into the side walk on one side and into the courtyard on the other - all talking loudly, drinking and smoking in the middle of the afternoon. Sadly we didn't. We were in a non smoking hall that smelled like a frat and our room clealry had recently been smoked in- there was so much icky sweet air freshener we barely could breathe. We opened the door to the courtyard to get some fresh air in and were inundated with cigarette smoke. Drunk people carrying booze were stumbling down the hall all afternoon and early evening. Things quieted down about 10 to our relief but at 4 the guy in the room across the hall from us slammed his door and came pounding on our neighbor's door, screaming at him to open it. He went back and forth numerous times yelling all the while. They went out to the courtyard to smoke which came seeping into our room, got lost and started pounding on my door to be let in. I tried to call the front desk but our room phone did not work and my cell was out of juice. I cracked open the door to politely ask them to keep it down at 5 am and the guy swore at me and proceeded to make even more noise. I would have called 911 if I could have, it was really frightening. To be fair, when I went to complain in daylight, they did not charge me for the room- they initially offered to take half off but I was not willing to pay anything. BUT there is no way this kind of behavior should be tolerated in a hotel, given prior comments, (which were posted after I booked) clealry noise has been is an issue there. Since they don't have security cameras,they should have someone walk the halls occasionally at night to keep an eye out. Go somewhere else where you can get a safe, full night sleep and not feel like you have spend 8 hours in a smelly, smoky bar. I will never stay at a Best Western again. Beware. less
Richard S, General Manager at BEST WESTERN Lehigh Valley Hotel & Conference Center, responded to this review
I am sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noise and guys out on the parking lot. Your comments have helped us to improve our guest experience and will be conducting outside patrolling every half hour for our guest safety and security. Thank you for staying with us.
Managing Director- Richard Sanchez