Stay at the Hampton Inn next door...
07/09/2017 michellehY4217QS, Cornwall, NY, United States
We were forced to stay at this facility due to terms and conditions of a sports tournament our son was participating in locally. The online reviews were so bad that we looked into switching hotels, bu... more
We were forced to stay at this facility due to terms and conditions of a sports tournament our son was participating in locally. The online reviews were so bad that we looked into switching hotels, but ultimately did not. We learned that parts of the motel (yes its is more motel than hotel) had been recently renovated, so we made sure to request a renovated room. Once we checked in and arrived at the room, we found the room to be marginally acceptable, but it was obvious that "renovated" meant a (really) cheap bathroom makeover, a coat of paint, and new vinyl flooring. We stayed the one night, and left the next day. Had I been able to book elsewhere I would have (there is a nice Hampton Inn about 50 yards away). less
Richard S, General Manager at Best Western Lehigh Valley Hotel & Conference Center, responded to this review
Thank you for your review. I'm sorry that we did not meet your expectations but we work very hard to excel in customer service and overall service. we do realize that there are other options in the area but not full service hotels, we have dealt with this soccer tournament for the past four years and we accommodate all the necessary requests including free meeting space, special rates and restaurant menu pricing and we're very grateful that they are happy and keep coming back every year. I welcome any additional comments or suggestions you would like to share. Safe travels...
Managing Drector- Richard Sanchez