One Night Stay
03/10/2018 Ronna W, Manchester, United States
We've stayed many times before. Not so great this time. Our room was poolside. Not convenient to get to from parking lot. I could have changed rooms when signing in but was in a rush and didn't. Big m... more
We've stayed many times before. Not so great this time. Our room was poolside. Not convenient to get to from parking lot. I could have changed rooms when signing in but was in a rush and didn't. Big mistake. We didn't see inside of room until 10 p.m., too tired to change at that point. Light was shining in from outside all night. No blackout curtains. Vertical blinds that had spacing between pannels and sheer curtains. Not enough outlets for 2 people. Only saw 2 and one we couldn't reach as it was low to the ground and behind the desk. Beds are way too high for seniors. A step stool is needed. The best part of our stay was the breakfast. It can't be beat anywhere. Hot and cold food for everyone. Kids will be in awe of the waffle station. Adults too of course, as well as the hot eggs, bacon, sausage, breakfast potatoes. Very convenient off Route 22. less
Jim D, General Manager at Best Western Lehigh Valley Hotel & Conference Center, responded to this review
Hello Ronna W,
Thank you for the kind words about breakfast, we take a lot of pride in it and it is the best free breakfast in the Valley!
I sincerely apologize for the opportunities you mention.
Your feedback allows us to focus on our shortfalls and make the necessary improvements.