Glad I stayed in room 128
16/02/2019 994coreyb, Windsor, Pennsylvania
Glad I stayed here.
Wow is all I can say about this one. This is probably the worst hotel that I stayed at since my Army days. These pictures say it all. I can’t believe this hotel is actually affil... more
Glad I stayed here.
Wow is all I can say about this one. This is probably the worst hotel that I stayed at since my Army days. These pictures say it all. I can’t believe this hotel is actually affiliated with a franchise. This hotel screams of a struggling family business that was once a nice place after WW2 then the grandkids inherited it where the downward spiral took stranglehold. Look at the website and look at these pictures. Stark contrast and very deceptive portrayal of satisfactory accommodations.
What the pictures don’t show is the water in this room is hot to the point it’s a safety issue with scalding water that will burn you. After your scaldingly hot shower you can retire to your creaky bed where you can feel the draft of the door that leads outside. Have no fear as the heater works well to heat up the room and is so loud it drowns out the drunks who are outside the door all night smoking cigarettes and being loud. If you are into cords that are hanging out all over the place complimented with mold, rust, warped wallpaper, and shoddy craftsmanship, then this is the place for you.
On the bright side, the staff were polite but I somehow felt sorry for them as they have to apologize for this place on a daily basis. That has to put a level of workplace stress on a person that I will never know. How does a house cleaner clean a place that is fundamentally nasty? You can’t polish a turd. It you don’t like this review, don’t have a an establishment in such poor conditions. You rent rooms for $110 a night, so you can afford to invest into better materials. You sure aren’t investing in an elevator. less
Jim D, General Manager at SureStay Collection by Best Western Lehigh Valley Hotel, responded to this review
First, I want to thank you for your feedback. I also wanted to thank you for speaking with me yesterday to provide more information which will help avoid future occurrences. We are working diligently to make the necessary improvements and will be starting our full room renovation very soon.
All of the issues mentioned will be addressed in full.