I booked here as the pics look beautiful of the area, the area is beautiful. I am a Diamond Best Western member, I used to use them all the time for work, the reward scheme is now worthless, I decided... more
I booked here as the pics look beautiful of the area, the area is beautiful. I am a Diamond Best Western member, I used to use them all the time for work, the reward scheme is now worthless, I decided to start using it for personal breaks away too as they said if you spent 30 nights away each year they would make you diamond for life, this would have been great with perks such as:
Free room upgrade
early check in
just as I was due to qualify they introduced a new tier, they said you now get a welcome gift and you still get upgrades.
The day we arrived here, we didnt get a welcome gift, we didnt get an early check in or late checkout and I wouldnt want to, it was a disgusting room, (I am well aware that the hotel can now respond without my being able to counter what they say, so I will also upload photos of the state of the tired room and revolting bathroom with missing tiles, missing skirting board and mould marks)
What I will thank them for is the early wake up call from the bin collection across the street from the bottle bank, I told them it was an anniversary break.
They also told me they had no room upgrades but on going onto the BW website I found there to be rooms available, (when confronted, they told me these were twin upgrades), if true, then be careful as the website was allowing me to go right through and book a range of rooms.
The outside of the hotel is lovely, it does lead straight onto the beach and is a nice 20 minutes walk into New Hunstanton and the promenade. The beach is beautiful.
The pub next door has a nice outside eating area but the food is overpriced and there are far better places to eat nearby. I'd recommend Fishers of Hunstanton, although watch your bill they overcharged on two items on our bill, by 9GBP. less