Beautiful hotel within the walls of Carcassonnee. Wonderful Staff
18/04/2019 Millie S,
We booked to come to Hotel Le Donjon in December 2018 however this was when the drone strikes hit Gatwick. After trying with so many different airlines in London we couldn't get out to Carcassonne. I ... more
We booked to come to Hotel Le Donjon in December 2018 however this was when the drone strikes hit Gatwick. After trying with so many different airlines in London we couldn't get out to Carcassonne. I called the Best Western after my insurance said they wouldn't pay out because drones weren't covered (sigh). Hotel le Donjon were so wonderful, they let us change our booking for free to the end of March 2019. I have never known staff to be so helpful and lovely!
So we came in March 2019 instead. We were blessed with beautiful weather. Even though we essentially were able to move our booking for a favour - we were given Room 7 on the second floor - which has a balcony! It was so beautiful as it had the afternoon sun in the room everyday so after a day of exploring we would get in for 5 ish and have a nap in the sun!
Very clean hotel, has some lovely charm which fits in very well with the asthetic of Carcassonne. It has a lovely little courtyard in the back which is peaceful. The whole hotel is peaceful as cars are very rare during the day and not allowed in at night time. We had a coffee in the courtyard and it was lovely! Our room had a kettle and tea bags, towels, a TV with BBC News, a wardrobe etc.
I would say, it is a great hotel and inside it is accessible for wheelchair users- however to get into the walls is a bit more tricky I could imagine.
THANK YOU HOTEL LE DONJON for turning a crappy situation into a wonderful holiday a couple of months later. less
AlainDaurtieu, Directeur général at Best Western Hotel Le Donjon, responded to this review
Dear Millie S,
First of all, we would like to thank you very much for taking the time to write your feedback and for sharing it with the TripAdvisor community.
We really enjoyed reading your lovely comments about how pleased you were during your stay. Knowing that you are satisfied is the best reward for our team who work hard every day to provide our guest with the best services.
It was our pleasure to help you with the amendment of your booking. We are also delighted that you have enjoyed the charm, the furnishing and the comfort of your room and that you were pleased with the quietness of the hotel’s location inside the Medieval Fortress of Carcassonne.
We hope to see you again very soon for a new experience which, without doubt, will be one of the best.