Amazing location and the rest needs work.
The location right in the Medieval city is amazing. You walk out and history is all around you. The sights are so breathtaking.
The confusion begins with arrival. You arrive at the cite and report to the hotel welcome area (acceuil). There you wait in your car until the bus from the hotel comes to get you. None of this is clear from the hotel site or when you arrive. We waited 15 min on the advice of he guard at a gate that suddenly becomes unguarded at 1900.
We are then escorted to private parking which is in a private residence. The bus then brings us with all of our belongings to the hotel as the streets are too small for regular size cars to navigate. Make sure you get the code to the door. We were not given it, even though we should have been, which made for a fun time blocking the road while we called around for the code.
The driver also serves as your bellhop which is a nice touch.
The rooms are set up across a few floors and two buildings. They are set in old buildings so the room layouts are a bit odd but this gives character. There are 2 stairwells, one of which is original. And by original I mean slanted and warped. If you have any mobility issues, please contact the hotel ahead and ask for one near the "good" stairs or with as few stairs as possible.
We had a triple room which was 2 single beds pushed together and another single off to the side. The single off to the side had a very old bedspread covering it while the other 2 had modern, crisp white linens. It was very odd. Could do without the old bedding and just have 3 crisp white beds.
The toilet was separate from the sinks and shower. The double sinks was a huge surprise. The towels were also excellent and size, quality and quantity.
For a 4 star hotel, I was shocked to see the installed combo shampoo/shower gel that is for communal use in the shower. Soap bars are available at the sinks and I suggest using those.
The shower in our room was installed straight up and down so the water shot to be back wall and you had to get the shower hose in cock-eyed to have it be a bit down. Also, the half door was really a 1/3 door and water shot everywhere. (We have lived in Europe and showered extensively with this feature, worst we have ever seen)
However, the small details of cleaning were missed. Dirty corners, drip stained walls etc. I asked the cleaning lady one morning to clean it but it was not done.
We had breakfast included. The offerings were lovely. However, there were almost no serving utensils and nothing was labeled at all. Sausage, sure, if you don't care what kind. However, there was nothing to serve it with. The only extra utensils at the buffet were teaspoons, sausage, boiled eggs, sliced ham etc, all picked up using a teaspoon. Even saw a guy using a fork that had been in his mouth to pick something up and then told my family not to eat that item for the morning. The jams each morning had no labels or spoons. Just jars of jam. Also, ask if a tour group is in when you are there and ask what time they are going to breakfast. Then get there before them as there was no food, at all, in any bin when the group was there. Also, very crowded area. Good cheese and bread selection though. Again, cheese not labeled at all. The staff is nice and pleasant though so I am not sure where the hang-up is. The coffee pods are good though. Lovely touch.
In the rooms, you get coffee/tea for in room use. They give you these tiny plastic spoons. Not refilled when used. To write you get a barely sharpened tiny pencil. Stuff you expect at a 2, not a 4 star hotel.
Jenna is the new manager and assures me that these things will be looked after. She was a gem at the front desk. less