Best Western Laurel Inn

Room had burned out bulbs, tub was gross and black in bottom as appeared had never been cleaned, area under lavatory where you can place items was also gross and needed painting and repair. Then at 3 AM knock on our door...we are not going to answer.. then phone call at 3:12 AM asking why we did not open door.. we hung up and called desk.. it was the desk clerk on duty saying we had called about a room leaking from the ceiling onto the bed, floor, pillows, etc.. We told her we are not on the top floor therefore how could we have a leak and to check with the quest above us. Later as I went to get coffee in the lobby heard the quest from above complaining it took an hour for the desk clerk to come up and then I told him why.. she was at our room and calling us. We had a bad storm that night and he said it appears from the ceiling it had leaked and been repaired before. This property is in bad need of repair it sounds. Can't imagine how the other rooms look. We have always stayed at Best Western excusively anytime we are traveling and have never experienced anything like this before and the room in such poor condition exp during the pandemic. Hopefully it was corrected after we reported it and also the roof above us repaired. less

The staff was excellent. The shower in our room would not let you set the temperature and then flip the water up to the shower, instead, it was stuck and when you turned on the water, it almost caused me to fall in the tub because of the sudden gush of water. The floor we were on had a bad odor that the staff would try to cover with Febreze. The continental breakfast was really poor: had to grab and go back to our room. Other hotels that we have been in managed to have a continental breakfast and still social distance. Public bathroom in the lobby was out of toilet paper. less

This trip was for a funeral. We originally had a place to stay, but things changed, we had to get a room ASAP. We researched several, and found this to be reasonable, and within the right distance. price was good as well less

IT had major carpet stains, moldy smell, and as soon as I got on the internet my computer said someone was trying to gain remote access to it. had to shut down all my electronic devices for security reasons. and this is after we moved into our second room due to plumbing issues in the first room!! the only thing best western there is the price. less

Over priced and worn out hotel. If this is the best hotel in town then book something in another town. Noisy all night from the near by road as well. Rooms need a remodeling and soon. The staff wasn't very friendly or helpful. less