Best Western Lansdowne Hotel

The place it’s amazing. CleanedX tidy, the deco it’s really nice, lovely rooms. The breakfast it’s not well served now with covid but it seems that in normal terms the breakfast it’s really good. The staff it’s amazing, as well as the front sea. The only problem is that the rooms are really hot and you cannot open the windows to a considerable opening for the wind to enter. Recommend. less

We booked this trip on a whim but couldn't have been more pleased. The whole experience at the Lansdowne was wonderful, staff couldn't be anymore helpful, even though they were rushed of their feet. You felt safe with procedures in place for the Times we live in. We had a room with a sea view, which was outstanding. This is a hotel that values there customers and well worth a visit, we shall definitely be back. less

Before Booking: I tried to book directly and was cheaper with a prepaid rate from an OTA, before making the booking, I called the hotel directly and they have have answered, book through the OTA then, nice attitude, if an employee would be allowed to offer the same rate, at least could save money to the Hotel, but they prefer to pay at least 20% of commissions. Check in: Even if I have added comments that it was a birthday, at the check in, this has not been mentioned and I have been asked if I wanted to be upgraded with a fee and I replied that if they want to upgrade me, upon availability this should be free, if not, I am happy with the room allocated, in the end no upgrade. During the stay: standard room, even if is dated, still well maintained and no air con, which I understand (old hotel), bed comfortable!, carpet a little bit dusty. Check out: easy less

We have just come home from a 3 night stay and have to say this is with out a doubt the best hotel we have ever stayed in. From the second we arrived to the moment we left we had the best customer service you could ask for. We stayed in a family room with sea view, and boy, what a view. The room was large and the bathroom especially impressive, although it did get a bit steamy when running a bath or shower but that is no big bother. You do need to watch the water temperature as it gets scalding hot quickly. The staff were terrific and very helpful, especially the gentleman that served us at breakfast time and the lady, I think her name was Helen, who served us drinks and meals in the bar in the evening. So kind and friendly and even wished me a happy birthday which I had whilst we were there. Safety was adhered too at all time with a one way system in place and the staff wearing face coverings. Reception were fantastic.. I phoned down to ask for extra supplies for the room and they were delivered in under 20 minutes, being left outside the room so we had no physical contact with the staff. All the meals were delicious and plentyful. The breakfast lasted us right up until our evening meal, which was amazing value for money, especially as the hotel are taking part in the half price eat out to help out scheme Monday's to Wednesday. The hotel location was lovely. If in the future we were to holiday in Eastbourne again then this is the hotel we will be staying at. less

Myself and my wife Susan have recently returned home from a four night stay at this hotel and here are our thoughts . From arriving on day one to leaving on day five we found everything about the hotel was fantastic. We felt the location , opposite the ferris wheel was great , with plenty going on in the immediate area. We booked a double sea view room which was fantastic , looking out of the window seeing the sea and the promenade was perfect . The hotel itself had strict guidelines in respect of covid and everything seemed to work very well making us feel safe . Breakfasts were spread out ( on the hour from 7 till 10 ) and whilst we were meant to keep our allocated time we asked to swap on two occasions which the staff were happy to do for us. Breakfast itself was fine offering cereals , full English , tea & coffee toast etc...everything to set you up for the day, all served by friendly staff . We were sorry to leave the hotel at the end of our stay but would like to say a big thank you to everyone who made our stay so brilliant . A slight negative was we found the room a bit warm at night even with the windows open , but this was only a minor issue and did not detract from our stay . One thing is for sure the next time we are in Eastbourne we will look no further than the best westen landsdowne road . less